This U.S. Bank Branch receives mixed reviews highlighting both significant strengths and notable shortcomings. Customer experiences with service speed and accessibility vary greatly. Several reviews report frustrating interactions, including repeatedly unanswered phones at multiple locations and long in-branch wait times to address simple issues, which is described as unacceptable. However, once assisted, the staff themselves are consistently praised. They are described as friendly, professional, hard working, and great with technology. Multiple customers report that staff members went above and beyond to help resolve issues, ensure accounts were on track, and answer all questions thoroughly. These positive in-person interactions, where staff are noted as being very helpful, contrast sharply with the reported difficulties in making contact by phone. While the friendly and competent service is highly recommended, the problems with phone accessibility and wait times are a point of contention for some clients.
I've made nothing on a 50k CD after they talked me into it. Total lies . I also get tons of spam emails and texts telling me I've changed my phone no. My account etc.. they say they don't share your info with 3rd parties of any sort, but obviously they do. I'm Looking for a trustworthy bank now !
December 2025
When I do go into the bank, the teller that always greats me, knows me by name and is very nice and polite. He even remembers my dogs name. On another note...drive thru SUCKS!! IT ALWAYS takes more then 10 minutes when I am the only one waiting. That has to be fixed! Very annoying!
December 2025
Not being able to deposit my change into my account is absolutely insane and extremely in convenient. I’m a bartender so I actively have change to deposit. Not acceptable to not accept coins, especially in Minneapolis.
