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January 2024 by Meredith Wiens
David Gerzina was most helpful in resolving issues that were caused by a local authorized retailer. He was patient, kind and extremely customer focused. I would recommend him and this location! Thank you for turning a rough situation into a positive experience.
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October 2023 by T Bauman
The entire group of staff are very service oriented They are willing to do what it takes for the customer.David G. was very helpful and worked very hard to resolve an issue. He was successful!!I’ve been a customer since 1992. Wouldn’t have our service with anyone other than AT&T.
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October 2023 by Eric Poole
On 9/30 I went into the store to get my phone screen but was told that the lady could fix it because the back was damaged by the world's smallest chip. The gal said I would have to replace the whole device which would cost me $250. I was a little disappointed because it seemed like she didn't wanna actually help the customer. I called the insurance and setup a claim and took my phone to ubreakifix. They were able to fix to look brand new but they couldn't even see what the lady at at&t was talking about. Maybe next time try to help the customer. Just pure laziness. I'll be taking my business to the Andover store .
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September 2023 by Bryanna Borden
When parts weren't available for the screen on my phone, Kevelyn went ABOVE AND BEYOND to make sure my phone got repaired. What was such a headache talking to customer service, she made it happen getting the screen delivered to her own home and got it done the next day. Thank you so much!!! ?
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August 2023 by Cheryl Bailey
David was awesome, very thorough and explained things well. Thank you!
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August 2023 by Jairus Lavien
Everybody was so nice they helped even when I didn’t make a purchase
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August 2023 by Jo Alvarez
My cousin is challenged and needs help managing his device and his account. David was very patient; he gave us his full attention while he helped straighten out the account, set up a new phone, and tested it thoroughly before we left. He is knowledgeable and professional.
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June 2023 by Kevin Jensen
As soon as I walked in the door I was greeted by Kevin with a warm smile and a firm handshake. His friendly demeanor immediately made me feel invited. I’m sure I was probably not the easiest customer he has had to deal with but he did a great job being patient with me as he provided excellent service answering all of my many questions and making sure that my needs were met. I would highly recommend stopping by and asking for Kevin if you want an amazing experience such as I had. I can guarantee I will absolutely be back to see him in the future.
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June 2023 by Scott Dirkes
Great fast service. Colin was so knowledgeable and helped me through the process. Getting a new phone is not like it used to be. I recommend visiting here if you need help answering your questions.
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April 2023 by Kyle Powers (KP)
They were good to me! I will only go with AT&T. Verizon has always done me very dirty. Will only recommend AT&T to anybody.
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March 2023 by Laura Cottington
Aubrey is amazing to work with. Very patient and got our needs met!
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November 2022 by Brielle Manson
This store wasn’t willing to take the time to help me . I went to a different ATT store and they were able to come up with a solution to my problem . It took a couple hours but the dedication was 100% there at the other store .
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October 2022 by Kevelyn Kaiser
My rep Aubri was amazing! So helpful with my trade in’s and upgrades. Also great with accessories! I would recommend this Att and Aubri every time. Thanks ATT for making my day even better! :)
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August 2022 by Tucker L
Dave was awesome helped me set up a new phone really quickly and got me top value for my trade in
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August 2022 by Christopher McDonnell
Stopped in the do a warranty replacement and was greeted by Sam. Sam was not only pleasant to work with but she also got me in and out within 10 minutes! If you need anything AT&T related, GO TO THIS STORE!!
