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October 2023 by Ryan Degnan
I am very impressed by the sales staff at Carlson. I worked with two individuals throughout my Taco (Tacoma) buying process. Part of the reason I worked with two sales reps was that I was there for a decent amount of time trying to decide on what trim level to buy. Anika initially helped me with test driving and working through the different trim kits offered by Toyota. Alex Thompson and I spent a great deal working down to what ultimately lead me to purchasing the pro.I highly valued both of their expertise and appreciate their patience with my as a consumer, as I had changed the trim level to a Tacoma Pro the next day (I initially wanted an Off-Road). Also, I appreciate their patience as I was anxiously waiting for the pro to arrive from the time I put the deposit down until it was ultimately delivered. The truck itself was very much so worth the wait, and I appreciate the partnership of Carlon's sales reps to work with me answering any questions around accessories, customization, and warranty/protection packages Toyota/Carlson offers.
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October 2023 by Kelly Lorenzi
I worked with Durham on purchasing my new Ford Fusion. He was so quick to respond to my request to see a vehicle for a test drive. Was able to answer all my questions and made the purchasing process so smooth and easy. I also had the pleasure of working with Rob in the financial department who also made the car purchasing process so easy. This is by far the easiest and most efficient car buying process I have ever had. I would recommend this team to anyone who is looking for a trusted company. I can’t speak kindly enough of them all. Thank you!
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October 2023 by trish Ashley
Preston was perfect! I walked the lot for a few minutes and then went inside. Didn't take but a couple of minutes and Preston asked if I needed any assistance. Never pushed or made me feel like I needed to hurry with any decision. It was a clean easy sale and I didn't have to spend the entire day sitting in a dealership!. I have purchased from them in the past and definitely will be my first choice in the future. Highly recommend this dealership.
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September 2023 by Sharon Ogg
I just picked up my 2019 RAV 4 and I couldn’t be happier with it and the great team at Carlson Toyota that worked with me. Starting with my first contact online from Brandon showing me Used car options according to my preferences, then on to guys that greeted me warmly at reception when I came in the door, on to Isaiah, sales associate, who spent a lot of time with me walking me through the process of buying a car.I’m forever grateful on your knowledge and making the whole process painless and fun. I also want to thank Robert in Finance for making the paperwork fast and easy. I also want to give a shout-out to the service techs for getting my car ready to go in such a quick turnaround. My car is perfect. I will tell everyone that sees me in my beautiful new car that you must go to Carlson Toyota for your next car need. Thanks all! Sharon
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September 2023 by Steve LeTourneau
It was a wonderful car purchase from start to finish. Dakota Golden was very knowledgeable about the new Crown model. He answered all my questions and did a very good informing me about all the car's features. Josh in the finance department was able to obtain a very good finance rate for me and was very professional. Thank you Carrie for stopping by multiple times to check in while in the purchasing process. I would highly recommend Carlson Toyota for a pleasant car purchase experience.
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September 2023 by Ann Hollis
Carlson Toyota gave us a great price and trade in offer. We purchased a Highlander and our sales rep Durham, sales manager and everyone we encountered was top notch. Will definitely come back.
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August 2023 by william Griffin
This Dealership was my best vehicle buying experience ever. Everyone is very friendly and very knowledgeable. Dakota Golden was outstanding and listened to my needs. Very helpful and grate guy to deal with…highly recommend. Rob M. from the finance department was just as amazing as a professional, and a real fun guy to chat with .They both put smiles on my face while driving away in my new Tundra! Next time your in the process of looking for a new vehicle I highly recommend Carlson Toyota.
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August 2023 by Brenna Gelineau
This was the first time I’ve gone to this dealership. Everyone was so welcoming and kind! I drove from a little over 2 hours away, they put a hold on the vehicle I was interested in to ensure it didn’t sell on my way over. I worked with Brandon initially, but he ended up being off the day I was able to come so Alex T. helped us with everything the day of. He was super nice and helpful! I LOVE this car and absolutely would buy my next here!
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August 2023 by Sudipta Tripathy
I recently had the pleasure of working with Wendy West at Carlson Toyota when purchasing my new vehicle, and I can confidently say that the experience was nothing short of outstanding.From the moment I walked into the dealership, Wendy greeted me with a warm smile and a genuine eagerness to assist. She patiently listened to my preferences and needs, ensuring that she understood exactly what I was looking for in a car.I am now the proud owner of a Toyota Corolla Cross that I absolutely love, and I have Wendy to thank for it. I would highly recommend her to anyone in search of a new car. If you're looking for a car-buying experience that's enjoyable, straightforward, and tailored to your needs, look no further than Wendy at Carlson Toyota!Thank you once again for making my car-buying journey a memorable one.
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August 2023 by Stephanie Fisher
As a woman buying my first car alone, I was nervous and then a wonderful salesperson named Sara Persons walked me through the whole process easily! She explained everything (sometimes more than once) and was so helpful, professional and so knowledgeable! She introduced me to Nick in finance and he was just as kind and knowledgeable. This turned out to be one of the best experiences I’ve ever had with some really great people! Best part... I got a vehicle that fit my kayak! Thank you Carlson Toyota, Sara and Nick!… I’m one happy customer!!! Stephanie!!!
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July 2023 by Cindy H.
Cristian and Keith really came through for me on July 3rd. I needed new tires asap because taking a road trip later in the morning. They got be in super early and the vehicle was ready when promised. I was thrilled! Thank you to my hometown dealer and staff!
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July 2023 by Darrell Quire
Only interested in making the sale. Was there with my wife who has Alzheimer's. Went as a Costco member referral. It meant nothing to the Business office. Purchased the vehicle without receiving the Costco upfront price. The Costco price was never clear. Paid MSRP, only because I really liked the car.
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July 2023 by Panouchi
Preston Buechler was amazing and so helpful with the process. He was very informative and his kindness and customer service goes a long way. I'm thankful to have met Preston and the team to assist with the smooth process.I'd recommend Preston to assist with your car purchase! :)
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July 2023 by Catherine Yang
It took Toyota Carlson three times to make things right, but they finally did.I bought the car on Saturday and it was a leased car that was just dropped off in the lot the night before, it clearly needed to be detailed and cleaned. I was told it would be cleaned that day multiple times even after I told them that I could wait until Monday because I wanted the car to be done right and properly cleaned.By the time the paperwork was done about 3-4 hours later, the car was brought to me and the exterior still had visible scratches that needed to be buffed, the interior was still very dirty as if a quick vacuum job was done and I did not have a full tank of gas.I was very respectful, patient and understanding throughout my entire time there considering that the original sales person who I was assigned to was busy, they were also short of financial managers and service providers. They told me this was the best they could do due to the staff limitations.The sales person told me that she could follow me to the gas station to get some gas. At this point, I was so disappointed and I really did not want to drive a dirty car home just to come back to get a good cleaning. I told them to make it right and that I could leave the car and wait until Monday.When I went to pick up my car, the interior was cleaned more thoroughly and the stains were removed from the seats, but I still did not have a full tank of gas and my car still had visible scratches. I left home on Monday, still disappointed.On Wednesday, I recieved a call from Carrie to try to make things right. They picked up my car and took it for another cleaning and buff. This time, it was returned and it was definitely cleaned, the exterior was buffed and look brand new again, and the car was returned with a full tank of gas. Thank you!
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July 2023 by Jodi Johnson
This is the second time we have purchased vehicles at Carlson and we have had a great experience both times. For this sale we worked with Spencer and he helped us in purchasing 2 vehicles a couple of weeks ago. He was so patient and kind as we were walking through the car purchasing process with our 2 teen boys for the first time. The entire staff was great through the whole thing and I could not be more grateful for a first time car buying experience for our kids. I highly recommend Spencer he is very knowledgeable and makes the process very relaxed and no pressure.
