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June 2024 by Sara
I've went in 3x the last 3 days and Noone is really helpful ir asks you if you need help but if you go up to then they are
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April 2022 by Barbara J Omlie
this store has gone to crap. I buy wood and many other supplies here. often I have it cut by a "professional ". Today I was building a 14 shelf, shelf unit. I told her to please cut them to 40" lengths. she put several boards on the cutter and cut. she did that 2 or 3 times. my mistake is I didn't measure them on the spot. I shouldn't have to. so as I'm working on my shelf unit I see there are 3 boards too short and 3 too long. I can fix the long ones,but the short need to replaced. so, I went in the store and talked to Jason at CS. some cashier, a person in the department and tried to speak to a manager. she wouldn't even come discuss this with me. her response to the people I talked to said too bad basically. they don't guarantee cuts. All of this over 2 pieces of cheap lumber, $3.75 each. that lose a HD card holder to Lowes down the street and I'll cut up my card the second I get home, I'll enjoy Lowes better I'm sure. you lost a customer thats been loyal since you came to minn. big mistake
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June 2021 by Jody Evenson
In April, we purchased an entire kitchen suite. When it arrived 6 weeks later, our excitement was halted by the fact that Home Depot and the delivery guys "had a misunderstanding" so our install was delayed. They both blamed each other. In addition, our delivery guys broke our stove when taking it off the truck. 2 weeks later, we get the new stove...BUT again, no installation was not included (even though we paid for it). We called 2 days before delivery and Home Depot promi
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May 2021 by Kelly Heil Torp
I give ZERO Stars to the flooring department at Home Depot!
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October 2020 by Bonnie Osell Barkosky
Stopped at Home Depot Tuesday looking for wooden shelving. Had awesome help from one Home Depot employee selecting plywood, another fella cutting good to dimensions needed and a third employee who brought plywood sections to our car and loaded into our trunck! A big THANK YOU to those three special employees (friends) who enabled my husband (83) and I to complete our closet shelves project today!
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May 2020 by Ronna Lehn
I had great customer service from Krystal and then Shelly. My online order had some issues, Krystal went the extra mile and took care of it.I appreciate the customer service Home Depot has always given.
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September 2019 by Rich H.
Today 9/23/2019stopped in for 4X8 cut to 4X5 waited 10 mins by sawno one came that was "saw trained" went to casher Mary. She said she could not leave her station. She asked what I wanted her to do.I asked if she could call someone . Her tone was dismissive andcondescending .She said she would see what she could do,Which turned out to be nothing. I understand help is hard tofind but when they run off customers you may rethink that.This in not the first time I've been unhappy but it may bethe last . Employees reflect the management andwhen they act with impunity that goes to management.
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May 2019 by Richard P.
I made an order for two injection mold plastic shelving units (Model 128974) for $50 apiece to be delivered to my house due to my car not being able to fit it and happily paid the additional $10 for the order delivery to my house. Delivery was done at the final part of the window, which was fine. One set looked and set up perfectly. After opening the second, two of the support beams were obviously cracked on the sides (probably, someone left this outside too long in the winter). I called Home Depot to arrange an exchange (I need the shelf unit). Wait 20 minutes, being bounced around to different members. Then ended up talking to a Brenda in CS, who basically explained that to make the exchange, I would have to bring it in (notwithstanding the fact that I had it delivered in the first place because my vehicle is not big enough to fit it). Otherwise for pick up, it would be $80 (eighty) to do so. So, now I have a broken shelf unit that I'm probably going to have to call the garbage folks to haul out at cost and out $50 for a blatantly defective unit that I wanted a functional exchange and not a refund. I used to use Home Depot heavily where I used to live, but this is pretty poor considering that I paid for the delivery for a reason, and that the item delivered was defective without a reasonable replacement option. I would pay the $10 that I paid for the delivery for the exchange, but I certainly would not pay more than what the item was worth for it.
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March 2019 by Brittany Erickson Sandmann
Extremely disappointed in Home Depot. Me and my husband hired Home Depot to put in all new windows throughout our house we spent 13,000 dollars and a year later they started to leak, called Home Depot to come out and fix them they came out and needed to re insulate the windows because they were not properly done when installed, they had to take down all the casing and trim to get to the inside of the windows, extremely upset because we had just painted all of that a year prio
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February 2019 by Andrew Prekker
$5000+ of new carpet installed and it was done horribly. Was given the run around by Home Depot and Crew 2. Crew 2 came out on 2 occasions and said half of it needed to be replaced. Home Depot said there was nothing they could do but give us a $200 store credit. I have used Home Depot 3 times for carpet. First two were great experiences. This third and FINAL time was a joke. I left numerous messages for people and never received a return call. Now I have horribly installed carpet that I paid $5000 plus for. Horrible customer service and horrible respect for the customer.......
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January 2019 by Steve Ahrenholz
The sales people say one thing to make a sale but then the results are VERY different.
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September 2018 by Jason S.
Please read this letter before you ever go with Home Depot to remodel your kitchen . We paid in full June 18th and it finally was done september 25th . To whom it may concern, I am writing this letter to specifically outline the multiple issues we've had with Home Depot and their certified contractors on what should have been a straight-forward kitchen remodel project. On June 18th, 2018, my husband and I went into Home Depot Coon Rapids and met with Debbie in the kitchen department. We placed an order and paid in full for kitchen cabinets, countertops, and their respective installations. We are a family of five and we didn't want to subject our children to the chaos of a remodel in our kitchen and dining room, so we booked four tickets for me and our three children to stay with family in Texas during the remodel. The airline tickets were $450 per ticket - booked from July 6th - 17th, 2018. We shared this timeline with Debbie as our purchase was contingent on Home Depot's ability to fully complete the project while we were out of town and we were guaranteed that this deadline would be met. We were also instructed to make sure our kitchen was fully demolished and gutted prior to that week to make the install seamless. My husband complied and fully gutted our kitchen, disconnecting water and removing, among other things, our sink and dishwasher. Cabinets: Our cabinets were schedule to arrive July 9th and the installation was schedule for July 12th. The cabinets were inexplicably delayed a week (although a reason was never communicated to us) and we lost our installation date due to the unexpected delay. On July 13th the cabinets were delivered, but upon arrival it was discovered that the main cabinet that would house our sink had severe damage - which again set our installation date back as it had to be completely re-ordered. It took over two weeks for a new cabinet to arrive. During these two plus weeks we repeatedly called the contractor, Crew 2, and left voice mails checking on the status as nobody was letting us know what was going on. They never answered, nor responded. The new cabinets finally arrived on July 30th, well outside of our pre-negotiated installation window. We spent the next three weeks calling and emailing Crew 2 to reschedule our install dozens of times, leaving voicemail after voicemail. After weeks of no response or communication on their end, we reached out to Home Depot Coon Rapids store management directly to request help and direction. I spoke to Shannon and Missy through tears of frustration and after our call they were able to get our installation scheduled with Crew 2 for the day of August 2nd, 2018. On August 2nd, Crew 2 finished the install, only to notice at the end of the install that they were two cabinets short. We had paid for them, they were on our receipt, but an order was never placed. This was a HUGE oversight on Home Depots part. Home Depot must then reorder the two missing cabinets, which arrive the second week of September 2018. Crew 2 comes back and FINALLY finishes the complete cabinet installation on September 12th. Meanwhile, while all these delays are occurring, we have not even begun to work on the countertops as we were told the countertops couldn't be installed until after the cabinets were completed. At this point we are two months delinquent on completion, this entire time having no kitchen sink, countertops, running water, or dishwasher. Countertops: During the multiple cabinet delays, Stone Systems (another Home Depot Contractor) came out and measured the countertops on August 4th. We were told it would be three to four weeks at the most before our countertops would come in. After hearing nothing we reached out to Stone Systems at the end of week four to check the status. We were informed that the material, not the finished countertops, would be arriving in two days. There was no communication on this delay at any point! We were told that this material was on backord
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August 2018 by Maxx M.
Management seems to really be slipping at this location. 1. I always seem to have a hard time finding employees to help me in various departments. Sometimes -- I swear -- it seems like they're actually dodging me from one aisle to the next as I'm obviously searching for a human to help me out. 2. They have a big problem with out-of-stocks and replenishing product! For example, I looked for a Toro Lawn Mower (Briggs & Stratton) air cleaner 5 weeks ago. Of course, the spot was empty! The employee said there were 9 in-stock. Really, where are they? Last week, I complained to the assistant manager (who was sarcastic). This week: still an empty hook. Don't you think that the Garden Department Head, after walking past an empty spot for the 300th time, would do something? I've also been buying 6 foot metal T-posts for 3 months until the bin was empty, never replenished. Where's the Building Materials Department Head? Don't they notice the empty bin after walking by a few hundred times? I complained to the manager last week about the posts too. She said they had over 200 that were missing. Some of them showed up in the bin tonight though. What the heck? 3. The frosting on the cake is sarcasm. When I talked to one of the assistant managers, she was unfriendly and sarcastic. Her name is Leah. This was irritating since I was being calm and professional. And I'm a loyal customer. Get it together, Coon Rapids Home Depot! You're forcing me to shop at Menard's and on-line at home. -Daddy Maxx Retro
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April 2018 by Dustin D.
So I did an online order recently for a new shower head at this location that was in my e-mail box on sale which I needed one anyway. So I clicked it, online pick up bada-bing, bada-boom get text saying it's ready ez-peezy. Great! So I plan on picking it up on my route to where I was going later on. Rolled up to the store to pick it what I already paid for online that someone grabbed for me, even better! Big sign when I walk in, saying pickup order here, perfect exactly what I was looking for. I go over there, there are 3-4 staff standing there, another doing returns. They weren't that busy, couple people in front of me but one of them was being a pain in you know what to the staff. So of course this guy is whining and complaining about his counter top, holding other people up, getting 3 people involved, manager had to come over sort it out. Fine whatever, people are a giant especially when dealing with the general public. I waited, waited some more and then some. One staff member left to go on break or something after saw I was standing there for a while. The manager was coming over to help Mr. Sandy Pants about how quickly he needs his tile which I guess takes 3 staff members and a manager to solve this dudes issue. Don't get me wrong, just watching him from being, he was being a paint to Home Depot's staff, nothing out of line just TLC. Here is where the breakdown happens, the assistant manager comes over to square this guy up and get him on his way. Meanwhile the other staff members are all standing there the entire time with the manager who at this point is passed off this guy so they can get back to work. The guy is going none stop but as a manager like come on man, stand up own the situation, tell your staff to help the next customer and deal with this guy, fix his problem and move on. Whatever I sucked it up, waited and waited for my express order that was already paid for online, already picked out, already got confirmation it's ready for pickup I was expecting in and out. Not a 20 min deal with some crabby pants on counter tops and another friendly customer who was doing a special order project. I'm just observant that way. So to wrap up, the manager handles this guy, gets down, the other associate goes to help another associate and the manager walks out from the customer service to go back to whatever he was doing. So I stopped him, I'm like hey boss I'm been standing here 20 min, no way says nothing, someone goes on break, takes 3 people to solve some knuckleheads customer problem. Can you just do me a solid, grab my small order that's sitting right there paid for, I sign, I leave, hello, goodbye that's it. Not exactly express. He said sure no problem and after that I was in and out but the fact that had to ask when he say me standing there the entire time even before he came up. It would have been faster to drive Menards, pick it out myself then I did waiting. So home depot sends me a follow up survey to my e-mail about my recent online order experience. I said what the heck, I know home depot values customer service so I decide to fill it out. Did I have any intentions of coming on Yelp to leave 1 star review cause I had to wait some extra time, of course not but it did leave for a not so great experience for express pickup. My feedback was straight forward saying it doesn't make any sense to put express pickup at the customer service desk filling out special orders and credit card apps that stuff takes forever. That's like saying 400 max items at the express lane super market. To wrap up, I expressed by opinion very honestly which part of the reason I'm on this platform and I'm just like that in general. The reason for the 5 stars, someone from Home Depot called me today regarding exactly what I filled out to a T. Not some non-sense scripted customer service center. I'm sorry but I can't remember your name who called me but she say she has been in the business 20+ years
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March 2018 by Kristi Saba
I will NEVER do business with Home Depot again. Ordered a TV stand online Jan 31st 2018, knew it was on backorder. They took the $ out of my account on March 7th 2018. Told me the product was shipped to the Coon Rapids store, and they'd email me when it was in so I could pick up. Never heard anything. Called the store and spoke with Bailey on Monday March 19th, she told me she would check into it and call me back. Never heard from her. Called the store again on March 20th, on
