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March 2024 by Jonathan Bagstad
This place sucks can't return phone calls. Plus the customer service suck.
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February 2024 by Monica Gerberding
Sheri was great - informative and friendly! She helped us pick out a really nice chain for our son. Would definitely recommend!
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January 2024 by Amy Faanes
Des and Sheri were great!
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January 2024 by THOMAS PETERS
The young lady was really helpful and friendly
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December 2023 by Mariah Johnson
Would give 0 stars if that was an option. Received a damaged/scratch filled necklace, even a worker said it looked undesirable but was told there was nothing that could be done about it and then was hung up on. Would not recommend purchasing from Kay. Will never be shopping here again. Terrible experience.
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December 2023 by Gena Dantzler
THE BEST ....I mean THE BEST SERVICE EVER!!! JODI (Assistant Store Manager ) is the most patient, meek spirited person. There was no pressure, no rushing, no sales pitches. She told us about all of the current Black Friday promotions and other discounts. There were approximately 8+ people in the store and she greeted and assisted us all in order and told us ALL about the promotions (not to mention she was the only one working). She apologized for delays. Love her personality!! She is also very, very knowledgeable about their product and services, she knows the jewelry industry very well. You handled us ALL VERY, VERY WELL!!!! You should be promoted to Store Manager, because I know that the service levels doesn't get any better than what you've demonstrated and provided to us today. THANK YOU for providing an EXCELLENT experience for us today!! Happy Holidays to you and Yours!!!
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November 2023 by Mark Boerboon
Jodi and Kinsey were very helpful, knowledgeable, and friendly to work with. They helped me find the perfect ring for my wife. I would recommend friends and family to visit their location.
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October 2023 by Hannah Wudtke
Great experience! Kinsey did an amazing job providing options and different styles while picking out an engagement ring as well as making sure to stay within budget. She truly cares about her customers and was very helpful with any questions we had. Definitely recommend!
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October 2023 by Allison Blevins
Desiree was amazing! She was so patient as we looked at everything. She gave me great advice, she knew everything about the jewelry, and she was helpful with pricing. We had a really nice shopping experience. Thank you for making our anniversary special!
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October 2023 by Torey Newbolt
Kinsey helped me today by linking my accounts and getting my ring secured through my profile. Had some issues in the past adding it and she got it done! Great customer service, thank you
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October 2023 by Jessica Norris
At first I chose not to write a review, but my encounter keeps playing back in my head. Over the weekend, I went to price out having my wedding ring resized. The lady that helped me was not nice, almost rude in a way, and made me feel not welcomed. The encounter was only five minutes and I was ready to leave. I strive on customer service, I will take my business elsewhere, sad because I love Kay Jewelers.
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September 2023 by Traci Donahoe
Do not go to this store for custom anything. Communication is horrible, took 9 months to get my custom ring (a copy of a ring originally purchased from Kay) when I was quoted 8-12 weeks. Only due to my constant follow ups was it even 9 months. Ring was not the same either. Go elsewhere!
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August 2023 by ryan kewatt
My wife and young daughter went in on 08-20-23 to purchase some earrings and not a single customer service rep chose to help them. Another customer even made a comment to the person helping them that my wife and daughter was in before them. This is not a place we will go back again with this kind of customer service. Kohls on the the other hand was very helpful and less expensive.
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August 2023 by D'Arcy Marchand
AJ, Kim and Kinsey were absolutely awesome! They went above and beyond! I highly recommend this team for any jewelry needs! Thanks again you all rock!!
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August 2023 by Deb P.
Stopped in to simply ask if they were able to resize my engagement ring that had been purchased at a store out of state. Nobody would acknowledge me for 15 minutes other than a snotty "we are busy will get to you when we can". After the 15 minutes I said I just have a quick question. I was snapped at by a nasty woman who still refused to help me. Left the store and will never return. Awful place.
