-
February 2024 by Bill G
North Star Glass has saved me thousands over the years. I've had fogged up double-pane windows in my rentals that they replaced the glass in the existing frame. Then this fall, I broke a double pane insert in my house while washing windows. Pella no longer makes replacement panes for a 40-year old window and I really didn't want to replace the whole double window assembly. North star came through with wonderful craftsmanship.
-
December 2023 by Robert Demopoulos
We have used Northstar for years and when we built a new house of course we used them again for our detailed glass work. I can without reservation recommend them to anyone .
-
December 2023 by Ashley Hubbard
Installers did not clean up glass. Then when I reached out to our contract person he claims (without actually being onsite) that they "said" that they did. We have plenty of photos. We had glass inside our home, outside the sliding door, on our patio, in cracks, and all over our driveway. We have pets and children.. When we told them that we had left for the day to go back to work and told them to come and clean up while we were away, they complained that even though they provided the service they didn't have our address. I see another review on here stating the same thing about terrible cleanup. I'll remove the review once they clean up, but we are not wasting another day waiting for them to be available. However, in the meantime, if my dog or child becomes injured while we wait I'll be upset.
-
December 2023 by Jon Offerdahl
If I could give 0 stars I would. We had two broken windows they were going to come estimate. I had to follow up THREE times just to finally remind them to come and estimate. I then had to follow up two more times after that to get my estimate. When I got the estimate I called to verify it was for both windows. She said yes, that's for everything all said and done. I said "ok, let's get this on the books, what kind of timeframe are we looking at?" She said she'd call me back. I again had to follow up TWO MORE TIMES. I told her, I really need an answer asap because I'm not feeling great about how this has been going so far. I then get an e-mail later that evening stating that she only quoted me for one window, and the price went up about $400. I called to talk to the owner and was only able to get his son. His son didn't apologize for anything and was not willing to budge on the price at all even though I had all of these issues. I would not recommend this company to anyone. Extremely frustrating and now we lost all of this time thinking they were fixing our windows.
-
November 2023 by Jon O.
If I could give 0 stars I would. We had two broken windows they were going to come estimate. I had to follow up THREE times just to finally remind them to come and estimate. I then had to follow up two more times after that to get my estimate. When I got the estimate I called to verify it was for both windows. She said yes, that's for everything all said and done. I said "ok, let's get this on the books, what kind of timeframe are we looking at?" She said she'd call me back. I again had to follow up TWO MORE TIMES. I told her, I really need an answer asap because I'm not feeling great about how this has been going so far. I then get an e-mail later that evening stating that she only quoted me for one window, and the price went up about $400. I called to talk to the owner and was only able to get his son. His son didn't apologize for anything and was not willing to budge on the price at all even though I had all of these issues. I would not recommend this company to anyone. Extremely frustrating and now we lost all of this time thinking they were fixing our windows.
-
August 2023 by Susanne Radtke
Excellent service from North Star. The glass in the windows looks beautiful! The installers were polite and hardworking. I was kept informed with all changes and updates. Very positive experience.
-
June 2023 by John Hedlund
Very friendly. A little expensive.
-
May 2023 by Len O 730
Ordered a shower door set and it was installed with the wrong doors and not level. Door would roll open on its own. After a wait, installer returned with corrected door and had to redo the entire frame previously installed because it was so far off level. Decided to order another shower door set for my second bathroom shower. That was months ago and they never called me back. Apparently I'm not a "good" enough customer to do further business with. I'll go elsewhere where customers are valued.
-
March 2023 by Shayna
I used North Star Glass to cut two large square bathroom mirrors. My goal was to have the two top corners rounded and some of the wear and tear of the edges cut off. I met with Brian in the shop to go over my design. He was very professional, knowledgeable and friendly to work with. He took time to explain the construction of the mirror, why the wearing was occurring and provided lots of other great information. When I picked up the mirrors I was so pleased with the outcome. It was EXACTLY what I had hoped for! I was able to recreate a C&B mirror for a fraction of the cost and reuse what I already had. Thank you for the great work, Brian!
-
March 2023 by Daniel Wright
Best place for glass
-
March 2023 by Deb Mucklow
Great service and fair prices!!
-
March 2023 by Splatterhead
I called in an order for some window glass and it was ready and waiting when I arrived. I've done business with them previously and will continue to do so. They're great folks!
-
March 2023 by astrid gubbin
Great customer service and quality work done in a timely manner! Thank you for saving my coffee tables that had glass!
-
March 2023 by Randy Finch
Easy and professional, very good with repairs
-
March 2023 by Joe Norton
Awesome people, fair prices!