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March 2025 by Mitchell Fox
I took a dog I was fostering in for a groom and to have her nails cut. The haircut looks great however, I am disappointed that only 1/2 of her nails got trimmed and the remaining appeared to be forgotten about. I was never told that they had a problem with her or that they were not able to cut her nails.
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February 2025 by Viwat Prodfuang
Staff was friendly. Store was clean
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February 2025 by Cas H
This store is fine. Nothing over the top. Wish they had prescription diets
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February 2025 by Jack Livingston
This is potentially the worst pet store location that I’ve been to in the Twin Cities. I saw many dead fish, they’re attempting to sell dead plants and I didn’t see any staff in the store. It is filthy, understaffed, the fish look sick and there is dust/spiderwebs all over the store. I would highly recommend avoiding this location, especially with solid alternatives including PetSmart and PetSupplies Plus nearby.
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February 2025 by Leann Maines
Very under staffed and the fish tanks are very dirty
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February 2025 by Jon OBrien
Went in to purchase a couple fish and a new filter. I was told they wouldn't sell me anything from aquatics because a truck was coming in 10 min.
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January 2025 by Jeff Long
Finally they are keeping frozen mice in stock.
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November 2024 by Julia Smith
I’m a guinea pig mom of 8 who purchased two guinea pigs from this location. On the day of the purchase, the one was making weird breathing noises as we were driving home in the car with her. We immediately went back and brought it to their attention. We were told they couldn’t hear anything, and that it was probably just anxiety, which we thought so as well. More stuff happened where I noticed she needed vet care - I will spare the details. Knowing their policy I brought her in as soon as possible, and I explained to the employee at the front of the store what has been going on. The employee even agreed that she believed it was from anxiety, but as soon as I was done talking, she threw her stuff, said “I don’t know why you didn’t bring her in sooner” in an aggressive tone, and stormed off to get her manager. The manager came back and was short with me and just treated it like a regular return. I had to ASK if I’d be informed about her progress, and he just says “call in two days”. The blatant disrespect and disregard for my feelings was ridiculous. Placing the blame on me when I was told after purchase that “she should be fine” is even worse. You’re in customer service for a BIG company, learn to manage your emotions and how to come from a place of empathy. If you truly cared about these animals, this wouldn’t have happened in the first place.
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November 2024 by Nadia Jimenez
I’m honestly so annoyed by Petco so here is a list, both general observations and specific ones about this store in particular.
1. The reptiles: I bought my one year old ball python from this store. She was extremely dehydrated, was having a horrible shed (bleeding, patchy shedding, stuck eye caps). For those who don’t know, ball pythons require high humidity because unlike mammals, they get their hydration from the humidity of the air and less so from sipping water. My snake was in a tiny enclosure, with humidity lower than you would find in your house, with lighting that has been proven to irritate and stress snakes, and temperatures that were too low to maintain her health. She was sickly in there, so I bought her and gave her the set up she deserved. What infuriates me is that Petco, and this store because I and my friends have complained, is aware these are not livable conditions, and does nothing. The employees at this store are aware of the low humidity but don’t change it. It makes me very upset that anyone could look at these reptiles in these spaces and not try and help. I’m sure there is at least one employee in there that tries, but I come in very often to visit the animals in there, and every time I’m disappointed and disturbed by the conditions.
2. Petco Vital care program: This I think is the second worst part about Petco as a whole. When I bought aforementioned snake, they asked for my phone number, email address, etc. I assumed this is for protecting themselves should the snake be sick (she was) or die prematurely. I gave my information, checked out, and went home. It was only later I found out I’d been signed up for the Vital care program, which is basically “pay 10 dollars a month for a YEAR, get 5$ in rewards that are extremely inconvenient to load before you buy things, but we still get 60$ a year at least (and that’s if you use the 5$ rewards every month)”. I was not informed of this, and when I called the customer service line to cancel it, they told me it was a one year contract, and I couldn’t cancel it. 120$ for a year of minuscule discounts without my consent or knowledge of it is extremely appalling to me.
3. The products/prices: I think the only thing I have ever bought from Petco and kept long term is my snake. I’ve returned everything else I’ve ever bought. When I got my snake I bought a snake starter enclosure that leaked and wasn’t suitable for snakes. I bought a cat tree for my cat that was 150$: it’s three tiered (2’5”) and ugly, but for my cat I’ll do anything. I ended up getting a 6 tiered (6 foot) cat tower online for 70$, and its beautiful, larger, more entertaining for the cat, and higher quality than the one I bought at Petco. The cat toys are cheap and overpriced, the litter boxes are 20$ for the bin and 20$ for the lid (target sells the lid and bin for 20$ total). It’s honestly scalping but hey, if they sign you up for vital care, you’ll save 5% on it. Yippie.
The only good part about this store in particular is the single worker who actually cared for the animals. When I walked in she was playing with the ferrets, and was actually taking care of them. She cleaned the waste out, played with them, and was very sweet. I wish everyone cared for animals that way.
Overall, I beg you, as future or current pet owner, as a consumer, please shop elsewhere. This store and Petco as a whole doesn’t care about their animals, and you can get higher quality items from other places for way cheaper. Please take the extra step to think of what is best for you and your pet.
I added a photo of the front of this store currently. It says Petco Lies and fish. Sums it up pretty well
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October 2024 by Teresa Kreckow
Lots of fun pet stuff! Loved the ferrets playing in their enclosure. They had everything I could think of to buy.
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September 2024 by Cherie Quellhorst
Good selection but I wish they would quit moving things around.
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August 2024 by Mike Saari
Very unfriendly and the cashier was short almost to the point of being rude. With so many pet places I would go somewhere else
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July 2024 by gary hall
Associates are usually friendly but finding help when buying feeders can be hit or miss
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June 2024 by Steve Peterson
One of the few places locally that carries both salt and freshwater fish and tank supplies. Definitely more variety too. Very knowledgeable staff.
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June 2024 by Cole Jensen
I don't go here for much, just food and toys but they always check if I couldn't find something. Customer service is excellent
