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October 2024 by Rebecca Pryor
Terribly disappointed with this company. Had luxury vinyl flooring installed on our entire main living area space by our private contractor back in 2019. Flooring had a lifetime residential warranty. After about 8 months the flooring began to separate and bubble at the seams in numerous areas. We contacted our contractor and he tried to fix a few areas.
Rum River Flooring finally sent out a flooring specialist and spent 3 hours at our home analyzing our flooring issues. He asked my husband and I many questions like we were potentially the cause of the floor problems. One question was if we used wheel chairs on the main level! We finally received an answer that the contractor was at fault for installing incorrectly though there was no proof. They told us by email that we needed to get our money back from him.
Also following up, discovered the flooring warranty covers stains, and nothing else. So disappointed that Rum River flooring refused to answer our calls and not stand by their work. The homeowner gets screwed again for companies unwilling to stand by their faulty product. Please find a different flooring company that will stand by their product. (Rum River Flooring is a company that sells their flooring through Home Furniture)
Home owners beware!
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February 2024 by Mary Skowronski
Selected Nomad 7503 vinyl flooring. After the flooring was installed, it was discovered the stair nose strip 7503Fs material for the stairway was a distinctly different shade (green/gray vs. beige/gray.) Highly noticeable in natural light. John at Rum River shared the different materials have "transitional" shades and may not match. The two tone is an eyesore. The flooring distributor was credited the materials and now left to find an alternative solution for steps that already have the vinyl flooring portion installed. Sharing this experiene to help others avoid a similar disappointing scenario. It appears quality control is not a priority for Rum River.
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October 2022 by Jeff Tepp
After 2 and a half years my Rum River flooring needed to be replaced. Through the disappointment, Rum River stood behind the product they sold me. The process took a bit to complete, but they went above and beyond in working with me, keeping me updated, and sending me samples of possible replacement flooring. I don't often see customer service like that these days. Thank you!
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October 2019 by Anton Korotchuk
Good Product, Knowledgeable Staff, and Great Pricing! They have a lot of nice private label lines that are price conscious and quality driven.
