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August 2023 by Caithryn Garcia
ServPro was so responsive when I called them out. We had an unexpected storm during a construction project, and they were on-site the very next morning to help manage the water intrusion. Not only were they thorough, their calm and professional manner was so reassuring to my clients.
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May 2023 by Lisa Schmidt
Staff was efficient, friendly and professional. They did a great job explaining what they were doing and communicated often and well. We were pleased with the careful attention to detail and great work.Service: Water damage-related cleanup & repair
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May 2023 by shaimaa mohamed
Mike and his team did some work at my kitchen wall, they were always on time, professional, friendly and kept me up to date with everything they did. Thank you for your great service
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April 2023 by Cynthia Kalland
I give ServPro of Minnetonka high ratings in some areas and low ratings in others. They were very fast and efficient in the entire deconstruction of our flooded laundry room and lower level damage. We then hired them to reconstruct all the damage. This is where we had a lot of problems.First, they communicated poorly with me. Sometimes I waited weeks before hearing from them. It was never clear to me who was in charge of this project— I think 3-4 people may have been overseeing the project, but I never really knew whom to call. Sometimes I was called and told that someone would be coming the very next day or after the weekend. I wasn’t consulted whether that was convenient. When work was finally done, some had to be redone because someone had measured incorrectly.The quality of the final product was mostly very good. Our wood floors look great, the repainting and carpet look as good as new. Our laundry room cabinets are fine. I don’t like one section of the cabinets but I don’t want to make an issue of it. Too much hassle. The new carpet in the lower level looks great.Over all, the project took 7 months. It should have been 3 months tops. This was not due to supply chain issues. It seemed to be from not having one person be in charge and working with me to get the job done efficiently.Given the chance I would not hire ServPro of Minnetonka again for reconstruction. I definitely would hire them for damage mitigation and deconstruction.Services: Water removal
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March 2023 by Kasey Cable
Gave us a quote, insurance didn’t approve. Nice people, would have gone with them if it would have worked out. This was 2 years ago.
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March 2023 by A H
Called to for service, left 2 messages and never got a response. Emailed twice as well.I used Lindstrom Restoration instead - Lindstrom was immediately responsive and came out the next day. DO NOT use ServPro - Lindstrom is better and local - not a national franchise.
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March 2023 by Greg Oltmanns
We had to use SERVPRO when our kitchen drain rotted out and flooded our library room in our basement. They came in a bagged everything to avoid making a mess throughout the entire house and removed everything that was damaged and made their assessment of what needed to be repaired and or replaced. Working with them and our insurance company was effortless.Services: Flood restoration
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March 2023 by Adan Giron
I thank the Servpro staff for working in my house, very good professional people.Services: Water removal
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September 2022 by June Respicio
Both Jose and Jose were very respectful and professional and explained every detail of the process and left me with a positive feeling that the work will be done properly. I’d recommend the two and Servpro to anyone.Services: Flooring
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November 2021 by Ronan Blegen
Jose and his team arrived probably mostly and we're nothing but courteous and wonderful the whole time.Service: Water damage-related cleanup & repair
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October 2021 by Mary Jo Flan
Excellent service! Friendly and knowledgeable. Called to say coming and showed up when they said they would. Not sure how else I would have gotten things cleaned up and so fast. Wet carpet was out that day..fans and blowers set up asap. I would highly recommend! Jose was fabulous. As well as Carlos and two other gentlemen.Service: Water damage-related cleanup & repair
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October 2021 by Andy Lewis
Felipe was great to work with. Communication was great, and kept me well informed. He is very professional, and knows his stuff. He educated as he pointed out issues. His work was quick, and efficient. Would recommend to anyone.Services: Water damage-related cleanup & repair
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October 2021 by becky jordahl
Servpro is awesome! Carlos and his crew were to my home so quick when the water main broke due to the frigid cold! They got everything moved and cleaned up, and have been checking on the drying of the walls and floors daily. I appreciate all your help!Service: Water damage-related cleanup & repair
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October 2021 by Caroline Bergh
The SERVPRO professionals who came to help with water damage in my home really made an unfortunate situation so much more manageable. Such friendly professionals and mitigated any damage I had. Would definitely recommend!Service: Water damage-related cleanup & repair
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August 2021 by J “JoeyBagaDonuts” C
It was great working with Jose. He contacted me regarding arrival time, actually showed up early which was great. He's courteous and professional. He and Chris did a great job removing water damaged flooring, setting up fans and a dehumidifier. Tons of noise from the equipment but that's expected.