-
January 2024 by Nathan Vrchota
Still the absolute worst company I have ever had the displeasure of using for trailer rental needs customer service is an absolute disgrace of rude individuals with nothing other than getting you off the phone in mindIf you have the option to rent from literally any other rental company I cannot more strongly suggest doing so
-
November 2023 by K L
Got there as early as 7AM and after checking in via mobile app, our assigned truck was no where to be found. The worker couldn't even find the keys. She reassigned us to a different truck and that new truck had LOW gas. Went back inside the store to ask if we can just take a pic of the LOW gas and when we return the truck we will get credit or a refund for the extra gas we had to put inside of it. Worker said yes we will get credit for it and we left. Came back to return the truck and had to pay FULL price and those new workers on evening shift couldn't give us a refund or give us a discount for the extra gas we had to put in the truck. We even showed them the photo of the low gas from this morning. After talking and explaining, we were given a small discount. But why couldn't they have done this in the first place instead of us asking for it?
-
November 2023 by Mikhail Usovich
This is one of the best U-Haul locations, bar none. The staff is very friendly and courteous, and worked very quickly to get me a truck and trailer. They also have a very large selection of equipment available, so I was able to find exactly what I was looking for. Definitely the place to go for all your hauling needs!
-
November 2023 by Brian Mueller
Excellent service yet again. Caleb and Anthony were outstanding!
-
October 2023 by Robin Fhurong
Employees do not seem to care that there is a line going out of the store. No urgency to service the customers and get them on their way. Moving is stressful enough as it is. Servicing the customers quickly should be priority number 1.
-
August 2023 by cody stamnes
Very rude staff who clearly have a low qaulity of education and should not be hooking up traitors let alone having interactions with customers. 2 weeks ago my brother and I rented a trailer and after pulling off the lot it came lose on round lake blvd after improperly being installed causing it to pop off my hitch and damage the hatch on my explorer. I figured it was a learning experience for these individuals, I then come in to buy a trailer hitch for my girlfriends 2020 explorer inwhich they put onto her vehicle and then hooked up the rental trailer too! It was immediately clear by the sound the sleeves on the receiver where 2 different sizes… I go into the store to ask to have this corrected and the blonde working the counter immediately gets defensive insinuating I am lying. Even going as far as running her mouth about why she knows I’m wrong and how her manager wouldn’t have let it leave the parking lot if it wasn’t right unintelligently not knowing her manager wasn’t even outside when it was hooked up. I then bring them outside where they can visibly see the issue and there just making excuses so I now have to go to another u haul who is going to confirm this is not a proper set up and then will have to deal with addressing this. Very unprofessional and unmotivated
-
August 2023 by Kent Siedschlag
Had original appointment canceled because employee called in sick. Made appointment for next day at 7:00 dropped off vehicle to get trailer hitch and wiring installed. Sat in their break room reading my book. Went to check on vehicle at 8:45 and it had not moved yet. Could hear employees talking in offices but no one at the counter for several minutes until someone came from outside. No apologies or excuses offered. Do not think I will ever return to this location. Hard to believe the doors are still open with the terrible customer service
-
June 2023 by Florman Robert
Faustina helped me get on the road quickly both in pickup and return. She was knowledgeable and fast. Will come back for future needs.
-
May 2023 by Jayson Macklin
William L helped me out and he was fantastic.
-
April 2023 by Eugene Poser
Could not bring a part up to the counter for seeing if it was the right one. A good counter person should try to make the sale.
-
February 2023 by Mikhail U
Have been using this place multiple times over the past few years. However, my last experience makes me doubt i'll ever take my business back to them. Rented a truck. Next day discovered a charge for over $2000 for damage. After back and forth with corporate office and store manager, was told that I was at fault. Upon request to review camera footage of trucks condition before and after, received nothing but statement, that only police has authority to see that and I don`t. Great job on losing a customer.
-
February 2023 by Tim Provo
Well, I definitely understand why the reviews are the way they are at this facility. The rudeness is crazy. The entitlement is crazy. I've used u-haul twice in 1 month. Never again. Don't go to this facility. It will be the biggest mistake ever. They seem to make their own rules.
-
January 2023 by Shift
In spite of all the negative comments, my experience with U-haul has been great. I drove from the southern states all they way up to Minnesota in 2020. My u-haul return was straight to the point without any issue. My reserved unit was straight to the point and and ready for me to move in as well. The price I reserved it at, is the price it remained until the overall price changes had to be made store wide. I want to give a shout out to Lana who was always there cleaning the storage building. Today 12/27/22 I received a phone call about my monthly bill that I obvisouly forgot to pay due to the hustle and bustle of the Christmas season. The lady who called named started with a K I believe (shout-out) to you. She was not obligated to call me to remind me of my monthly responsibility. I wanted to publicly write a review acknowledging how good this company has been to me over the past 2 years. For me I believe the moral is how I treat them and how they treat me, my expectations are simple and they follow through on their end. Thank y'all. LP.
-
January 2023 by Amber Griffin
Bella and Debo work hard, are personable, funny, and helpful. They are just nice humans. Bella will definitely be successful in everything she does with her positive attitude. You got a good deal Uhual with these 2☺️
-
August 2022 by Pete Tactics
The service was okay.I moved 2 hours North it cost me$700 It should not cost that much to move 2 hours North.
