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February 2024 by Jordan Roberts
Raymond was A-MAZ-ING!! He was fantastic! Helped me with my phone and even got us better home internet than what we had elsewhere for a substantially lower price.
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January 2024 by Darien Nelson
My experience was the best phone service experience I ever had! The entire staff was helpful and engaging. They answered all my questions and assisted with getting my iPhone and Apple Watch setup. This is my new home AT&T store. The 2 ladies that helped me had the best customer service, they both made my experience very smooth and easy.
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January 2024 by Roger Maki
Hastings store Manger, rooted my phone was working I asked had questions on it , After 2+ hours . Told me I had to buy new phone after he locked phone not usable on Christmas eve. I'm 74 watch store video. He physical attacked me thru me out there door on to cement sidewalk plus I'm handicap. Went to E.R. VA mpls. Suing !!!! Also pinned me against store wall, told me I don't know who he is and he will F..k me all up before then throwing me on the sidewalk landing on my healing broken wrist and side hip that is bad.called Hastings cops but there a joke ... last words were merry Christmas we need more investigation. Cottage Grove at&t had it fixed in 10 minutes. Hastings manager couldn't fix, Sim card the guy screwed it up and didn't try a new card. Works now but Court is next step for me...if Manger is still there be careful.
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November 2023 by R Young
Manager was awesome, very very helpful. I will make this my go-to store from now on..it's a little drive by I don't mind that.
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October 2023 by CeceliA Seamster
Great team, helped me out with all my phone needs.
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September 2023 by Karla Ritchie
Chris was so helpful today. We walked into the store and there were about 5 other families ahead of us and he multi-tasked and got everyone taken care of. WOW! He even went above and beyond to help my daughter keep her phones number while switching over which was not an easy task.
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September 2023 by M K
Honestly the worst AT&T I've been to. Now I'm stuck in a contract for a phone that constantly breaks because of the design or I could pay 1400 to get out of the contract. My recommendation would be not going to this store because they really only care about the commissions they get.
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September 2023 by Braden Karnitz
Dealt with Chris he is the coolest dude to work with very helpful and a cool guy.
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August 2023 by Kris Brown
Chris was beyond amazing. We hate shopping for phones but he made the experience fun and pleasurable. Laughed the entire time I was there!
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August 2023 by Adeline Raebel
Went in because a different AT&T store completely messed up our phones. The worker was very helpful and understanding! Fixed the issue in less than 30 minutes which was originally taking others hours upon hours to fix.
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July 2023 by Julie Ziemek
We originally went to the Woodbury man store and the man we spoke with was not helpful and told us to wait for the new phone. We then went to West St. Paul and the store was closed no note on the door explaining why. We then went to cottage Grove store and Kenneth was wonderful. He was the only person there and he waited on us like we were the only people there. Since he had to wait for our phones to transfer he helped others customers. He was so professional and genuine I would refer anyone to go there. He was great.
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May 2023 by Joseph Reller
Wife called, they answered, unprofessionally, had a question that could be answered over the phone but they told her to go in. She went in, immediately, they had a sign saying they'd be back at noon (could've mentioned that on the phone). She waited until noon, then they put a post-it note on the sign saying they'd be back at 12:30. Another guy had been waiting too. Save yourself some trouble and go to the Woodbury location like she resolved to do... At least until the owner decides to take out the trash.
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March 2023 by LIVE SATELLITE STUDIOS
SCAMMERS - I went with Mint Mobile for $15 a month instead, DO NOT VISIT THIS STORE! - FREAKERS SCAMMED MY WIFE AND DAUGHTER - YOU HAVE BEEN WARNED You Guys should be ashamed picking on the technically challenged, old people and kids.
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January 2023 by Andrew Johnson
Ray was the person who helped me. Bro put on a masterclass of customer service and kindness. Shoutout Ray
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December 2022 by Kou Guy
In October of 2022, I decided to try the new AT&T promotion. It involves traded in your phone to get a new phone. The sales guy looked at my old phone and promised I would get full trade in value since it looked fine to him. A month later after sending in my old phone I find out they only gave me $8 credit for my old phone. I asked them to send me back my old phone (which still worked fine) and then I’ll give them back the new phone since I ended up paying $100 to finish the payments on my old phone for the trade in and $900 for the new phone (no discount). Basically, the promotion didn’t help me at all and costed me more money ($992 total with a $8 trade in credit). The sales person told me they couldn’t return my old phone (they didn’t know where it was) and stated I was now on a 30 month contract to pay off the new phone. They wouldn’t help me at all! Not only did they lose my business but also my wife and 5 sons. In addition, I posted it on my Facebook so my 1200 friends could read what they did. This google reviews will likely have over 1000 views each year like my other google review post. Imagine how much business they will end up losing just because they wouldn’t help me (their long time customer). BEWARE of this AT&T scam. They promise full value for your old phone for trade in but give you only $8-$10 for it and now your stuck paying $800-$1000 on the new phone. SCAM ALERT!!!
