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March 2024 by George H.
Tremolo has been great in terms of service and support. Logan was especially great and helped me out this weekend to get my wireless back and up and running.
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October 2023 by Sarah Tiegs
Amazing how only 5 stars make it to the reviews page but I see nothing but complaints from people. What joke and monopoly this compny is. Willingness to work with people to resolves issues is a laughable joke.
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September 2023 by Adam Clarke
These guys are absolutely awesome, best Telco company ever. In my both my work and personal life I have dealt with many providers who are almost impossible to communicate with, don't give you clear ETA's for service, and don't always give you the best value for the service you receive. Tremolo is on another level - you call them and someone answers right away who can help you. I have had them out twice for service since being a customer, and they have sent a tech out within hours, and I am just a small lowly residential customer . Also the service is fantastic, the speed and reliability of the fiber connection I have to my cabin is wonderful. Keep up the great work!
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January 2023 by Sherri Redding
Friendly, informative ?
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July 2022 by Jamie Anderson
Carl is an amazing person! He helped me get fast installation and always answered the phone or replied to emails! Very knowledgeable and friendly! They deliver incredibly fast speed!
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July 2022 by Ann Ruff
Fabulous, quick service. Evan was out in less than 30 minutes and very efficient at resolving our issue.
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May 2022 by Craig Mogren
Just got wifi hooked up, Andrew did a great job, he was on time, made sure that everything was working good, very nice guy and he knew what he was doing. Highly recommend
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July 2021 by Ed Matthews
Crosslake Communications, and Technician Justin in particular, are incredible! I accidentally disabled my older modem last night. I called Crosslake Communications today and was immediately connected with a Technician, Justin. He quickly diagnosed the problem, told me they would provide me with a new modem FREE OF CHARGE, and gave me precise instructions on how to install it. I was back up and running in no time! Just before the 4th of July Holiday Weekend! SO much better than dealing with large companies like CenturyLink, etc. Thank you Justin!
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July 2021 by Marcella Steele
They can even keep their own phone number connected
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July 2019 by Brook Mallak
Besides a dish based service, this is our only internet choice. Completely unreliable & poor internet.
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June 2019 by Jeffrey A.
We have a summer cabin in Crosslake. I emailed to set up new service for the summer. After a few back and forth emails, they said "call me, it's easier to explain" That should have been my first clue. They apparently don't call new customers. I called on a Wednesday. She's at lunch, so I left a message. No call back. Called thursday (Different time). She's at lunch, left a message. No call back. Called Friday (different time). She's at lunch. I noted i've tried 3 days in a row, can someone else help? No, she's the only one. Called later friday, she's on another call, try back in 15 minutes. Call back, she's away from her desk. No call back YET. Now, monday and no call back from the ONLY PERSON that can help? So I call again (earlier). SHES AT LUNCH!!!! Can I please talk to someone else. No, she's the only one. I WILL have her call you. 3PM Monday, I receive a call from them, YAY! I'd like it scheduled please. Ok, first date is 15 days out, do you want morning or afternoon? I need sooner please. "These spots fill up quick" is the response. My biggest point of contention here is that if you had called back one of the prior 3 days I reached out, perhaps there would have been an earlier time???? Just saying. Finally, I mention there is already cable to the home (installed by Crosslake Communication), can I just pick up the modem? No, they need to test it themselves. I will simply use my Hot Spot. If this is the customer service I receive when trying to set up service, I cannot imagine what it must be like once they have my money. Yuck!!!!! Jeff A
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April 2019 by Blair Bowling
We are very pleased with Crosslake Communications! When ever we've had a problem with out internet it's taken care of ASAP. Today we had an issue and Dillon personally came out mud afternoon on a Friday and took the time and care to fix the issues .That's service!!
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February 2019 by Carla Bulman White
Dylan has helped me on several occasions to successfully resolve issues with my PC. I want you to know that his help is so very appreciated! He is willing, kind, available and able to help with all the problems that have come my way. Like I told Dylan, he is my super star!
