-
January 2024 by Dillon
Kelsey Jackson will threaten to repo your car and request you to charge more than what you agreed to pay on for monthly payments. Request not to work with her.
-
January 2024 by christian underwood
DO NOT BUY FROM CRYSTAL CARHOP THEY SELL LEMONS . THEY LIE ABOUT THE CAR AND WILL NOT HELP YOU IN ANYWAY . I CONTACTED MY LAWYER TODAY TO SUE THEM AND AS SOON AS I TOLD THEM IT WAS THE CAR HOP IN CRYSTAL HE ALREADY KNEW WHAT I WAS SUING FOR BEFORE I EVEN GAVE A STATEMENT . DO NOT FINANCE HERE !!!! STAFF MEMBERS ARE ALSO RUDE AND LIARS !!!
-
January 2024 by Kari Ballard
Kelsey Jackson at Crystal MN CarHop reached out to me when she noticed I was struggling with my payments. I was needing some repairs that put me back on payments. She worked endlessly to help me and get me back on track without financially breaking me. She really made me feel like she cared about me and my situation which is rare with finance companies. She responded to every email quickly and everyday until we were able to find a resolution. I am very thankful for her and all her hard amazing work ❤️
-
January 2024 by Teresa Brooks
I bought this car from the Murray location. A week later, my oil light went on stop to pick. The oil had absolutely no oil, no Anna, please. Now it's been one month check engine light came on stop. How to check out the transmission is Going Out. You are sending me to a location. But now I have no car to drive and my job consists of me. Driving to my client client location. Usually up to 9 stops a day and I have no car.
-
January 2024 by HERLONDA WILLIAMS
Maplewood CarHop is the worst place ever they put you in whatever car they want to put you in and then when they put you in a beat up car that don't work it needs work you got to contact them to get a work order and then you got to wait on them to call AutoZone for their parts because they don't want the mechanic that's fixing the vehicle to use their parts so they just waste all your time even trying to reach them over the phone they monitor and screen their calls this place is a joke on top of it they walk around with their pajamas on when you come in the store like they at home This place is a joke I mean a real joke I didn't even want to give them up one star customer service zero I wish I could change my contract but it's too late especially when they look at your credit and see that you don't have any credit or if you have low credit they use that against you This place is a joke I would not waste my time with purchasing a vehicle from CarHop This place is a total joke and a waste of your time and money
-
December 2023 by Mel Quinzel
I called ahead to see if I could get in at 5:45 someone named John said yes come on in! He said even if you come a minute till close we will still get you in. I arrived at 5:44 and a very rude lady told me the process takes to long so she was refusing to help me and to come back a different day and that she would give me her business card! I told her keep her business card I definitely won’t be back! A complete waste of my time.
-
November 2023 by Robert Damato
NEVER BUY FROM HERE THEY SOLD ME A LEMON 100% ILLEGAL AND TOLD ME OH WELL THATS YOUR FAULT, I WENT ON THE TOM MARTINO SHOW AND GOT MY MONEY BACK IMMEDIATELY THIS PLACE IS A SCAM AND DOES NOT SELL GOOD CARS.
-
November 2023 by John Davidson
I received great service today. I originally had a poor review, but after talking to Kelsey. I changed my poor review to a 5 star review because she addressed all my needs, was friendly, and she had very positive things to say about her team members. I tried calling one day, and was not able to get ahold of anyone, but today the phone was answered in about 2 rings. Service makes a huge deference. Thank you Kelsey for making my day.
-
October 2023 by Bronwin Tshoaedi
Adreana was a great help. This was my very first car and she explains everything to me to the detail. She was very patient and helped me experience something that I never have like getting onto the highway. Adreanna calmed my nervous with her professionalism. I recommend that you go to her!!!
-
October 2023 by Jason “Water Buffalo” Bouvette
Never buy from here. I drove their "flagship" vehicle (a Dodge Durango) and it shuddered at cruising speed constantly. I drove a Subaru back and it completely died after shuttering violently. I was told by them that just because a check engine light is on is not a problem. Well this was far worse than just an engine light. Then I was told their vehicles are for "poor people with bad credit", they aren't meant to be mechanically sound. Never go there again.
-
August 2023 by Sieng Xiong
If you're desperate then sure, if not then it's waste of time, carhop sells nothing but broken down cars that only last about a month then you're stuck with it. They won't even work with you. They'll just give you the run around.
-
August 2023 by W Perou
Don't buy from this company! They will sell you rusty cars that will go bad in a year. They won't do anything to help you even If you're a good customer.
-
June 2023 by Damari Jordan-Onchiri
My boyfriend has had his car less than a month and already has had to get it fixed twice. Then they’re telling him they’ll cover a tow and all of a sudden they won’t anymore, so we have to come up with the money to cover the impound from when the car stalled, the tow, and they want to have the payment for next month prepaid. Never again will I go through them
-
June 2023 by Shaquille Frazier
Very poor service whenever you call they can never pick up but when it’s time to make a payment they can call you all day bad decisions going through them.
-
June 2023 by Angie Richardson
they wouldn't get me approved and not very helpful or nice the sign says bad credit or whatever ya not true at all
