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February 2024 by Scott Lindell
Excellent service from Kat! I appreciate her helpfulness and kindness.
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February 2024 by Danelle Gorra
Efficient, fair, convenient, affordable. I have officially switched from America's Best.
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February 2024 by DJEMBE GOAT SKINS
The big lady at the receptionist wasn’t pleasant at all. After taking the exam, I had to walk away with my children due to the way our interaction went. I felt like my time, money and honor weren’t respected. Therefore, I don’t recommend the Crystal Visionworks to my friends and family. We’ll go somewhere else next time. And hopefully, be treated well and feel welcome. Giving Visionworks a second chance.
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February 2024 by kathy sorenson
Good experience at crystal location. A little under staffed or it would have rated a 5
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February 2024 by Alexa Schmitz
Mike and Katrina were amazing to work with. Very friendly and personable. They were able to help me in a pinch before my wedding. Would definitely recommend to others.
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February 2024 by Vong Outdoor SportZ #TeamTuaQau
Very easy going, very friendly workers! Great atmosphere!
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January 2024 by Barb K.
Giving this location one star for rude manager. I wanted a recheck done at this location from another location I had been seen at. Was told when I scheduled the call that there would be no charge. Manager called back and said there WOULD charge. The way he spoke to me was not very professional or friendly. I will NOT be going to this location again!
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December 2023 by Carol Youngdale
I was greeted and helped by staff right away. Very quick and efficient - they are professional and know what they are doing. That was not my experience at a nearby Vsionworks. Glad I found this one!
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December 2023 by Dave martinson
The employees are what makes Crystal Visionworks an amazing place. Mike is always on point. He keeps things moving. He does whatever it takes to make sure I am taken care of. Now there is Katarina! Wow, Katarina's people skills are second to none. When I visit a business and am treated like a loved one, something is being done the right way. Thank you for Katarina.
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December 2023 by Robin Bierbrauer
The people are kind and confidential and considerate. I appreciate the time they took to make sure my needs were met. Thank you.
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November 2023 by La Y.
Poor Customer Service! I would NEVER recommend this place and the location to anyone. Avoid this place at all cost!!! This is my mom and little brother first time getting glasses - no experience. My mom speaks little English - Language barrier and my little brother doesn't know anything. I booked an online eye exam for my little brother. 2 weeks later, my mom and little brother went in for the exam. Immediately, my mom got the cold shoulder by one of the male worker there. There was a lot of chit-chat going on with the other people there but no professional work ethic whatsoever. The whole entire time, my mom and my little brother was being discriminated. No one wants to help them. They finally got the exam done and then told them that is it, they're done. And that if there's anything else, they'll call my mom. Like...what in the world is this?! This is insane. This is my mom and my little brother first time getting an eye exam/glasses and have no clue on what to do/expect. Why is it that no one take the time help explain to my mom/little brother to select a frame, get the measurements, and order the glasses? Where did all the good people go? I only found out about this whole shenanigans 2 weeks after the eye exam. Like what the heck?! I called the place and found out that only the eye exam was done. No glasses was order. No one wants to take responsibility and accountability for what happen and just keep telling me that the Supervisor will call me. My brother should had received his glasses by now if Visionworks would had done their job right in the first place! So disappointed.
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October 2023 by Jeannine Froberg
Visionworks in Crystal is fabulous! All workers are friendly and fun! Such a great time there and service is excellent! I always come back to this facility!
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September 2023 by Carl Billingsley
Worse customer service. I've called 6 times to order contacts lenses and the front desk person keeps hanging up on me. Every time. Lazy and dont want to work is my guess. Do not do business with them
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August 2023 by Jul “jae” Pro-jordan
If you make an appointment you still wait 1hour and a half. No eye doctor there. Wow
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July 2023 by Mama Judith
I recently went to the bass lake location. I was in there for a while and staff didn’t acknowledge me. l felt invisible in the store. I really hate to blame because she was alone.else I should not have returned there...pls remember to always say hello to anyone who enters ur store no matter how busy U are ...The tech lady who did my eye exam and connected me with my online tech and doctor was very good. I was happy with my online examination. They were knowledgeable...Overall my experience there was gd
