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October 2023 by Vern Voss
Jason was very nice to work with. I felt like it was a win/win situation. He was very informative to this first time boat owner. Very positive experience.
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March 2023 by Brad Gates
Great place to purchase you next boat, extremely friendly and helpful.
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October 2022 by Scott Berg
Easier to write when and go outside their way to help
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September 2021 by Brandon Avelsgaard
Worst place around brought my boat to them asked for new hydrolic tilt and trim they said it was just the motor and sent me home still don't work brought it back and they cross threaded my lower unit bolt so I talked to Todd he said he would pay me a certain amount for trade in when it came time he cut the price in half .So if you want them too reck your stuff and tell you to bad not our fault this is the place I would recommend brainerd sports in marine befor these jokers
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July 2020 by Joel Busch
Thank you to the guys in the shop. They got my boat in and the problem diagnosed the same day. Got me the part number and described how to fix it. BLM you will have my business again.
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July 2020 by wipper2898
Absolutely the best sales and service I've received in a very long time. Todd, you are a credit to your company. I will definitely recommend your store to everyone I possibly can. Thanks for a great experience.
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November 2019 by Keith Kersten
Bought a new pontoon boat at the boat show from these guys. On the first time out, I was up on the Whitefish chain and it stopped running. Called Todd and he had a guy on the road immediately and while they couldn't fix it (bad check valve) they gave me a tank of gas to use. Had a great time and dropped it off that night on our way back to the cities. All expense was covered by warranty. No problems after that! Got ready to winterize and called and asked if I brought to them (I live 2 hours away) could they winterize while I had lunch. They said I could and it worked out perfect! Great customer service!!! Thanks Todd & Team!
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October 2019 by Mike Henderson
I have a cabin in the area and purchased a used, late model pontoon in July. Looking for a close place to winterize and store it instead of having to haul it farther away, or even back to the cities, I called to ask abour winterizing and storage, and what it would cost. The guy that answered asked what kind of pontoon and how big. When I told him the brand, right away I was interrupted and told they don't have room and can't winterize it. I didn't even get a chance to tell him how big the pontoon was. I asked about just Winterizing it and said it was a 22 footer, and was told they were booked up and couldn't help me. So basically because I didn't buy the boat from them, let alone brand new, they turned me down on both Winterizing and storage. Talk about pi$$-poor customer service! They could of had a future, dedicated customer, but 1st impressions are everything, and will never do business with them in the future for any reason!
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August 2019 by Todd Caswell
To the Bay Lake Marine employee that just jumped in front of 6 other boats to pick up a customer pontoon at the lake Hubert access and balled up the access for 20 minutes your an idiot .
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June 2019 by Denny Arons
I bought a new Sweetwater pontoon from Todd at BLM - his customer service is awesome. He has made sure I am treated right. He made a personal visit to my dock to trouble shoot a problem. If you are thinking a new boat in the Bay Lake area check out Bay Lake Marine - you wont regret it . Thanks for all you do!!
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November 2018 by Raymond Shepard
I know several people who have purchased from here and are very happy with their boats. I wasn't sure what kinda boat I was looking for, but I got all my questions answered. Staff very accommodating.
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November 2018 by Mark Naylor
This is the 2nd year dealing with Bay Lake service/storage center. There was an accident with my boat and it had a pontoon tube damaged. Todd the owner called and talked with us let us tell him what we wanted and we all agreed and it was all fixed. He also did some extra work I wanted done and no charged it. That is what I call customer service and to me it more then makes up for the human error of the accident.
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September 2018 by Russ Jurek
Bay Lake Marine saved our vacation! Brenda and Jared were great and worked together to get our boat in, fixed and back on the water. Thank you both!
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July 2018 by Jack Pallas
I have nothing but the highest regard for Bay Lake Marine. Todd, and his crew are incredibly honest, fair, and professional. There are many places a person can buy a boat, from mega dealers to the guy that sets-up shop on a street corner. If you want to deal with a family owned business that treats people fairly, and cares 100% about your overall experience and not just a quick sale, Bay Lake Marine is the place to go. Hands Down!
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April 2018 by Jeremy Georges
Very friendly and knowledgeable, great to work with, would definitely recommend for anyone looking to purchase a new or used boat.
