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March 2024 by Michaela Quast
The room that we were assigned the bed frame was falling apart. The bathroom door had a huge dent in it from the door swinging open and hitting the bathroom shelf. I was told these were things the hotel already knew about. I was also told that if they can't clean up the room in 30 minutes we would get charged an extra cleaning fee. We left the rooms fairly spotless and even helped them out a bit by taking care of our garbage and pulling off sheets that were wet. This is a terrible hotel. We were charged an extra 400$ not knowing what the charge was from.
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March 2024 by Kristopher Nelson
Checked in tonight. Room has horrible smell. Brown Stains on every single towel and face cloth, which also stink like the mustiest and dirtiest ashtray. Won't be returning and will be getting my deposit back.
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November 2023 by Karen Stearns
I own a small delivery business and had a load going to Riverton. I made a reservation on 11/27/23 at 11:43am and paid in advance so that my driver would have no issues and could just check in and get a good nights sleep. The load had canceled due to size increase and I called at 1:56pm to cancel the reservation and request a refund. The employee said he would have to get manager approval and would call me as soon as he had information. Today 11/29/23 I called to check the status of the refund and was told the manager would not issue a refund as it was a same day cancellation. I expressed that my feelings of that being bad business but got nowhere with that. I wish I had read some of the other reviews before even making that reservation let alone paying in advance. I know that in the future I will NOT be doing any business with Country Inn Deerwood and plan on making a call to corporate to make a formal complaint. I would strongly not recommend ever planning a stay at this place.
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October 2023 by TmT
The hotel is not new. Our room had a musty smell the pullout couch had dirty sheets the bathroom shower had a missing handle. The pool was very dark. It only has a few small lights around the edge of the room. Overall the bed was comfortable and I didn't have to drive all the way home so it served its purpose. Will I come back? Maybe. I would check out other hotels first.
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October 2023 by Dave Forsythe
Rooms were not completed. Had many ladybugs (20+) in the room. Windows so dirty could hardly be seen through. Desk man was helpful and accommodating as best he could.Will stay farther out of town to stay in a nicer place.
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October 2023 by Robert Jorgensen
I would not recommend this hotel to anyone. Calling this a Country Inn is deceptive. It is not part of the Country Inn and Suites. We were extremely dissappointed with the room and left the hotel immediately. This hotel has refused any type of refund and does not respond to us. Stay away.
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September 2023 by Gabriel Wilson (Gabe)
NOT TRUSTWORTHY!! The stay was okay but odd smell in the building and terrible service that ruined the experience. The owner of this hotel does not ensure all staff is trained properly and they won’t refund you when the staff makes mistakes. I called to cancel a night from my 2 night reservation and the employee said that worked just fine and they did that for me. When I arrived, I was told that my reservation just got moved to 2 different nights and I still got charged for both! After I got there! Then the owner becomes impossible to reach and procedes to tell his employees that he won’t give a refund for a mistake one of his employees made. I get everyone makes mistakes but I don’t train these employees so I expect that what they’re telling me is the truth. Terrible communication and service with no regard for customers. They just want your money.Noteworthy details: Not trustworthy. Owner is out for your money and doesn’t care about providing honest service.
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September 2023 by Gabe W.
DNOT TRUST THIS PLACE. Cheap owner who only cares about money and not the customers. I got booked an extra night I never asked for and couldnt get a refund and the owner is impossible to reach and doesn't communicate. Awful hotel and business, DO NOT stay here go anywhere else. Also moldy, smelly and SUPER outdated
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September 2023 by Barb D.
Stayed for 3 days recently as we were in town for a wedding. Stay away. The hotel is dated, yes but there are things that are very basic that can be done to improve quality. Like cleaning. Like replacing worn towels. It was such a dive, we kept the do not disturb sign up as I felt uncomfortable allowing anyone in the room when we were not there. Towels were dingy, thin and had holes. Ceiling was stained with mildew. Sink and tub simply needed a good scrub but obviously that has not been done for ages and the shower head? Slimy black mold. The king size bed had three standard pillows that were so old, they had no shape and were flat. Reading of the bedbug problems explains the stack of mattresses out back and stored in the laundry room.
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September 2023 by MC Johnson
We were looking for a place to stay last minute on our way back from southern Minnesota. We were traveling as a family of 4 adults, 4 small children, and a service animal; We could not have had better customer service from Courtney. She took the time to show us different available rooms, while she was still answering multiple phone calls and accomodating other guests, with ease. Courtney was very personable and kind and interacted with our children that were quite rambunctious to say the least; She handled the situation like a pro.Michael (Mike), was another 5 star employee. He went above and beyond and could not have been more kind and understanding. We all have worked in hospitality so we fully understand how challenging it can be. The Country Inn (Deerwood) have excellent employees and we would recommend staying there to anyone. We will definitely stay there again when in the area.Thank you Micheal and Courtney!You made our trip more memorable.
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August 2023 by DEMETRIOUS BARKER PETERSEN
If you like mold or mice perfect place, I was staying here last night horrible service except for the night lady very sweet old lady but the new girl and the guy who was working the counter were rude and very disrespectful, I had a allergic reaction to mold in the room somewhere and that's just the beginning I asked the owner if I could get a refund and he said he couldn't do it without the manager who wasn't there and wasn't answering and then when I decided I couldn't stay any longer because of my throat I wanted to leave and he then stated he called her and she said no and wouldn't allow me to contact her like dude your the owner give refunds if you can't keep a hotel up to Date as well as loud noises all night pool was closed because the lights "didn't work" and the soaps were open hair everywhere mildew smell like badly and the TV channels didn't even work honestly never staying again and the owner was a douche trying to make it my fault while saying over the phone while booking we could cancel at anytime! They are lucky they're getting a 1 star cuz I'd put zero if I could im gonna contact the local health department
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August 2023 by Neal Russell
Very nice people and clean rooms... Unfortunately the owner is cheap and keeps the place outdated with the key system from 1974, the front desk was not only cleaning rooms, they were on the front desk and asked very nicely not to leave the key in the room because they only had so many left lol.Laundry is a department of its own and when running a hotel you need to know all the professional ins and outs. My wife happens to run a 5 start hotels facility here in Tucson. She noticed the pillow case was clean but had blood stains (this is a hasmat issue, they should have never been used again) and was thrown in a normal washer (they do not have Industrial washers and dthere's that get to temperatures of over 150-200 degrees to sterilize things properly).The shower sucked, busted head on the shower making like it had prostate cancer spraying out all around you (gotta turn the head to get the best water angle lol).Overall the place had a nice pool area (didn't use it to give a full opnion but it looked nice). It was very clean and the ladies I saw in the middle of the night where sweeping and keeping it clean, you can tell it's the good workmenship that keeps them running or that place would fall apart being outdated so badly . In fact, it's the workmanship of the employees that distract the fact the place actually sucks as far as advancement and proper equipment to maintain it. Not to mention over worked, under staff (The lady checking me in had to clean most of the rooms).It is much cheaper than the place down the street, and both of them are locally owned and operated, stayed at them both and like this place more.Sorry I forgot to drop off the plastic keys (kept them both on accedent) maybe you'll have to upgrade your system now ?Food & drinks: Great breakfast set up for a outdated hotel
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July 2023 by Avery Such
Overall, it is a good place to stay for your money. Building is a little rundown and old, so don't expect anything fancy. Bed was more comfortable than some pricier hotels that I've stayed at. The staff was really friendly and kind. The only issue I had was that the smoke detector must've run out of batteries and woke me up an hour and a half earlier than I was planning.
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July 2023 by Michel Gagneau
Hotel needs some work. Spa is not working, in room bathroom in need of repairs. Decent
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June 2023 by Hailey
Only stayed for one night, have absolutely no complaints. Lobby, hallway, and room was super clean.
