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March 2024 by Edna Karioki B.
I experienced the worst customer care ever. The lady that filled my prescription today was very rude and unprofessional. Am not sure if she was having a bad day, but she shouldn't be taking it out on customers.
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March 2024 by Dawn Waller
I made an appointment online to get a COVID test and decided to use the drive through thinking it would be faster and easier. Could not have been more wong! First of all, I had to touch the buzzer, even though someone was standing within field of vision. Since it was an appointment, I was concerned that I was late. When the tech finally came over, she didn't know what I was talking about...and then told me "nobody gets this done anymore". She then went to the pharmacist who eventually came over. She was on the computer for a long time and said it wasn't working right...she at least apologized for the delay. Five minutes later she gave me a kit to do the test and walked me through the process. She said I should get the results shortly. She was nice and professional, though she did look at me like I had grown two heads. I waited for the results for over an hour, and since it was supposed to be a rapid test, I finally called them. The person who gave me the results was very short with me and all he said was my name, and said that it was negative. He never introduced himself, nor did he sound anywhere near pleasant. Even my husband, who could hear the call, said "wow, he was rude". I understand being short staffed, but if this service isn't anything you normally do...then maybe don't offer it.
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January 2024 by Lisa Robertson
Very, very rude man at the pharmacy! He had absolutely zero professionalism and hung up on me before I was done. I won't be back, ever!
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November 2023 by Owen King
Helpful staff! Inventory is not quite the same as most. Better selection for nutrition and supplements than the nearby grocery store. Adequate parking.
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October 2023 by Stephanie L
I needed to get some invitations made quickly and they printed them within 20 minutes of opening. Checkout staff was very helpful. Much appreciated!
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October 2023 by Chris Johnson
Slowest pharmacy on the planet. Wish there was another option. Stood in line for nearly 25 minutes... There where two people in front of me when I showed up, one already being helped. This is insane... 10 minutes to take care of each customer. Mind you all the perscriptions were done just no one could find them.
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October 2023 by Jared Page
CVS has flu vaccine signs posted all over. I walked in and was told they could not accommodate. Went next door to Coborn’s pharmacy and they took care of me!! Avoid this location.
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July 2023 by R. M.
Poor customer service, snippy, and rude. They make you feel like an inconvenience for coming in. Been going to a different location for years and had great experiences, but have been shocked by every time I go to the Delano location how poor the experience is.
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December 2022 by Maggie Williams
I called in a kind of panic. My daughter was with her uncle and was not allowed to have control of her meds at this time. I put what she needed in a baggie and gave them to her older brother... he lost them ugh!! Anyway I called my wonderful pharmacy in my town of Wyoming MN and they told me what to do. So I called the pharmacy near her uncle .. CVS Delano. The woman was rude, spoke over me and then put me on hold for 10 min even after I explained the severity of getting my daughter her meds..In the long run they got it but they were extremely rude. People go to the pharmacy for help not to get treated like a bother!!
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August 2022 by Margaret Hebert
Dr called in my rx and when I stopped I gave them my insurance card. When I picked them up the cost was higher than I thought. She said they didn't have time to re-run I would have to come back tomorrow.
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May 2022 by Gina B.
Awful wait times horrible service. Wait times of up to 20 minutes in drive thru pharmacy
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January 2022 by Cathy Giles
Long line. Cashier says someone can use self checkout I use Walmarts all the time. It takes cash. So I said to I'll try ihavent used yours before when I was done and ready to pay cash there was no choice. The man said it only takes cash! It has to be voided and you'll have to go over there. Just said forget it and walked out. He was very loud and rude. We aren't ever coming back. It's not at all like the other ones I go to!/
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January 2022 by Kaylei von
Called asking if they had a product in stock before I drove up there and the lady who answered was unbelievably rude. Customer service absolutely sucks. If you don’t like your job get a new one.
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January 2022 by Shawn Petersen
Terrible communication, incorrect medicines placed in bags. Slow service. I would not recommend them in any way.
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November 2021 by Brooke A.
This location is the worst. Staff is rude and completely incompetent, especially Jackie B who works there now... great for them I guess. No one knows where anything is and I constantly have troubles with my prescriptions.
