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November 2023 by Alison Grey
Went to the T Mobile to get new I Phones, Chris and Ethan both helped us and were amazing. Then they saved us by helping us set up internet! The BEST
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November 2023 by Melanie Ringstad
That was the very best cell phone plan change with new phones experience I've ever had. Extremely kind, funny, knowledgeable, helpful and quick!
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September 2023 by Teri Gigler
Absolutely no service, staff is lazy rude and just overall not helpful. Store is dirty and everything is overpriced. Was told that I would have better service then att and I had no service unless I was at Sunlite bar in detroit lakes. Went to my cabin in Michigan and couldn't call to check on my kids because my phone said no service. Left the tmobile crooks and went back to ATT where my service actually works everywhere and I get a discount for my plan as well. DO NOT DO BUSINESS WITH TMOBILE IN DETROIT LAKES UNLESS YOU WANT TO GET ROBBED AND LIED TO
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August 2023 by Teri Krause
Absolutely no service, staff is lazy rude and just overall not helpful. Store is dirty and everything is overpriced. Was told that I would have better service then att and I had no service unless I was at Sunlite bar in detroit lakes. Went to my cabin in Michigan and couldn't call to check on my kids because my phone said no service. Left the tmobile crooks and went back to ATT where my service actually works everywhere and I get a discount for my plan as well. DO NOT DO BUSINESS WITH TMOBILE IN DETROIT LAKES UNLESS YOU WANT TO GET ROBBED AND LIED TO
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July 2023 by Hazel Cunningham
I initially came in complaining about my bill and the staff was very knowledgeable and helpful. I ended up walking out of the store with a brand new iPad and an Apple Watch on the Go5g Plus plan. So far it’s the BEST service I’ve ever had
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June 2023 by Unspoken Notion
Absolutely the worst cell phone experience ever. My wife and I were with straight talk verizon network. We wanted to find a cheaper alternative so we could get phones for 2 of our kids. This experience the past few months has been the worst cell phone experience I have ever had. It is the most unreliable network for those who travel alot. first if im listening to pandora, and i get a call it goes to voice mail and my pandora stops working. then i have to reset my phone. I got injured at work needed to call 911 or any one for that matter for help. no network was found and luckily someone walked by in time. recently drove to iowa to drop my son off to visit his mom. took back roads. lost network service and ended up getting lost. with my straight talk phone i have never had a dropped call or lost service. no matter where in america i was. i was fed a bunch of excuses that sprint and at&t gave in the 90's. T-Mobile has officially became the "can you hear me now" company in our house. My wife has her calls drop all the time. cant even make a doctors appointment with out the calls dropping ever few minutes. we have gone to 3 different t-mobile stores and every time "oh its the sim card let us reset it" or something along those lines then a bunch of excuses. my wifes charging cord that came with her phone doesnt even work. the we are told one price and billed another. century link just had a class action lawsuit filed on them for doing this same thing. my kids after school when they are trying to reach us to see if they taking the bus walking or we picking them up. get service in the schools half the time. we was told its because of walls and being inside building. a problem that has been fixed for 20 years. except apparently with t-mobile. they even shown us a coverage map of our area. had i seen that when my wife signed us up i would have said no. that is the worse coverage map i have ever seen I do business with my phone and i'm losing clients because they cant reach me. it either goes to voice mail or it flags them as spam and i dont even get their call. after this review i am contacting the attorney general and getting a new phone and filing a lawsuit against t-mobile. i have also found that i am not the only one who has this problem and feel a class action lawsuit needs to happen. also while at the detroit lakes store one of the employees straight lied to my wife about a charger because every time she tried to charge her phone it started draining her battery. they tried to sell her a charger for 50 bucks. claimed u couldnt find this brand at walmart. my wife didnt get it and found the exact same charger at walmart for 15 bucks. if your lookign for a cheaper alternative and not a fan of straight talk or verizon... dont use t-mobile. i have been using cell phones since the 90s. i had better connection and network in 95than what i have had with t-mobile the past 3 months. literally i have to reset my phone at least 10 times a day or not use any apps. i told the t-mobile rep we are not paying for aservice that doesnt work. he said well tuff it doesnt work that way. well i say a 10 million dollar lawsuit will suffice.
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June 2023 by bryant s
Loved working with cody . He was thorough and met all my expectations !
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June 2023 by devin avilez
Great place to do business, friendly reps and great service!
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June 2023 by MARK HEARD
Andy and Devin are very knowledgeable of there products and very helpful
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June 2023 by Ken Kaneki
Great store with very knowledgeable employees! Cody, Devin, and Andy did a great job explaining all the great offers and features for t mobile and helped me with the right plan and device! Highly recommended.
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June 2023 by Swedegado Rondan
Just switched to T-Mobile from Verizon. Their family plans are way more affordable and the promos on Go5G Plus are too good to pass up on. The employees were super helpful with the port-in process and with transferring our info to our new phones. Great customer service!
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June 2023 by Jayden Franco
Amazing service with extremely knowledgeable workers. Highly recommend everyone for an amazing T Mobile experience!
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June 2023 by Maritza Renderos
I had a great experience working with GOATzel and the T-Mobile Bad B. They were extremely knowledgeable and weren’t pushy. They found the right promotions for my family and I. I’m so glad we ported from Verizon.
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June 2023 by Brody Alexandre
Best Tmobile store I've ever been too, literally spotless, everything perfectly displayed and everyone was so professional. Cody and Itzel (a.k.a GOATzel) are the best at what they do. Being a long time TMobile customer, they're the only people that I'll have help me from now on!!
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June 2023 by Pam Heard
We thought the Guys were Very Helpful, took the time with us. We're very grateful. Andy & Devon in Detroit Lakes Store ! Thank you Guy's
