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January 2024 by Gretchen Deresz
So accommodatingEfficient and friendly
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October 2023 by Briauna Abbett
Brenda at Avis was very helpful with getting me a car and very kind.
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August 2023 by Kathy Boyd
I have always had fantastic service at this location. The cars have been clean and great working order and Stephen has given me cars based on my needs. My only wish is that they had an off airport location.
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June 2023 by Ben Reyes
Great car rental. Great trip. When I woke up the next morning two authorization’s from my bank for the same company. Bankrupted me.
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June 2023 by Voces Vacio
Many many thanks to Mr. Cauchon for helping us extend our visit to the North Shore. We use Avis a lot, but Avis -- Duluth is the best we've encountered. Highly recommend.
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May 2023 by Patrick McGrann
Huge thanks to Avis - Duluth for really helping me out -- for the second year in a row! Steven Cauchon, you're a rockstar in my book.
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April 2023 by Jodi Thannum
Steven is amazing! He is so professional and honest. I had a situation this last week where my service dog had to fly back to FL with me. Unfortunately we had a death in the family and I diagnosed my dog with lymphoma. (I am a veterinarian). Steven told me there would be a pet fee to clean I said ok. He saw Teddy, but was busy and didn’t realize he was a service dog. I was charged for the pet fee which starts at $500 (per the contract) and taxes and fees. I was very surprised when I got the final credit card bill. I just called him and he told me he had already credited the charge back to me. Unfortunately, as a veterinarian a lot of people lie and say their animal is a service animal when it is not. This is unacceptable for people with real disabilities. It did not occur to me to show him my DOT service Animal paperwork, as I was not thinking clearly. I just got off the phone with him and he is very upset that he accidentally charged me. I will rent from Avis every time I am in Duluth. What a caring man!!!
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April 2023 by Teresa W.
I rented a vehicle at the Memphis Airport for 3 days, April 2-5, 2023. After receiving my e-receipt via email I noticed some extra gas charges, so I called and was told I would get a $60 refund. But instead of refunding my account, Avis CHARGED me: $3,408.90 and when I called to discuss their mistake was told to email my original e-receipt because the only one they had on record was the incorrect $3,408.90. When I tried to escalate this to a supervisor, the customer service rep. kept me on hold for over15 minutes, so I hung up. The reason I signed up for Avis and became a preferred member was because of their customer service. Today, that service is long gone, and they are not at the top of the list. I would look at renting from Hertz - as they are much more professional and have outstanding customer service.
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May 2022 by Amy Tan
I see now I should have read the reviews. Deceptive practices. I rent cars all over the nation when I travel for work. This was the worst. I have already spoken with a representative who is unable to do anything about the extra charges. I will never rent from Avis again.
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May 2022 by Janet Martin
I got a really great rate on a car here. I had to extend it by a day because my sister was in hospice at the hospital. The man I talked to got me the best possible rate and was so nice! I highly recommend them!!
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March 2022 by Mark S.
Well, I guess I'm an outlier with these guys, because my experience with them was good!! The only thing that prevents me from giving them a 5 star review is that the car they rented me was bigger than I'd asked for, so I may have spent a tiny bit more on gas. But the service was friendly and helpful last summer when I was moving to Duluth and picking places. When there was a problem with my AARP # the counter agent still found a way to get me the senior discount, directions to the place the car was parked (a little confusing to get there) was clear, and no hassles with paperwork or extra charges. So, a positive experience for me.
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March 2022 by Terri Wells
I came in to pick up my reserved rental car and I had the pleasure of doing business with an agent named Stephan. He heard my requests and went the extra mile to make it happen and saved me money!!!!! Thank you so much. Best rental car agency experience in the last two years of repeated rentals across the country from California to Washington to Florida. Hands down excellent service
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January 2022 by John Kurth
Agent quoted 620$ incl taxes and fees.They billed 741$ after we turned it in.Then agents never mentioned anything about pets.But charged us 341$ for pet cleanup. Called to discuss with agent. He said you have 250$ pet cleanup fee. But they billed us 341$. At one point during conversation agent said I can only deal with one thing at a time. Then went on to say I’m sorry for going out of my way to find you a rental. So in total they billed us 1080$ instead of 620$. Almost double. Never rent from Avis again.
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January 2022 by Isaac Adrian
Excellent Service! Steve, Brenda and Nicole do a wonderful job of making the rental process easy. Great pricing and the vehicles are always clean.
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January 2022 by Mary Gauwitz
The man who answered the phone at Duluth International Airport was not at all helpful and EXTREMELY Rude.I will never rent from them again.
