-
February 2025 by Bruce Anderson
Decent place. Staff is pleasant.
-
December 2024 by Matthew Higbee Sr
Good prices but the supervisor is very rude and unhelpful. Sold me a broken system. Will NOT return unless they have a closing sale 😂
-
April 2024 by Timmi P (102953)
Went to buy a Nintendo switch with my dad and an employee helped me because I know very little about them. He was very helpful and got me set up with everything I wanted/needed. I walked away happy ☺
Turns out... he sold me a family membership expansion pack(80$) when I only needed a individual membership since it's just me. (Extra 45$) He said I would get games with it that I didnt. (Some old games are included) It included "expansion packs" for those games(extras *IF* you already have the games). I wanted mario kart deluxe 8 specifically and he said if I bought a separate card(25$) combined with the family membership that I would have mario kart instead of having to buy the full game(60$). Turns out it was ANOTHER expansion pack(would get extra courses *IF* I already had the game) which ALREADY CAME WITH MY MEMBERSHIP (that I didn't need). So I had 2 expansion packs for mario kart and no mario kart.
Side note he kept the physical cards with the details for family membership and mario kart. When I reached for them he grabbed them and said they don't give those just the code on the receipt. Which was fine I thought since he helped me pick them and explained what I would get. Would've been nice to have something to look at to double check. There is a scratch off area with a code on back of the cards. You're supposed to get the card like with any other card like that.
I bought the warranty for the Nintendo switch, he explained what it covered, I asked some questions, and he gave me a little sticker for it? I asked for the written details and he said it was emailed to me. NOPE! And I've been told I can't get a written copy at all. So I just go on his word and I'm suppose to use that if they say something isn't covered in the future. "Well he said blah blah.." And I'd like to be able to look it over in general to know details. Any other warranty/insurance has a website ect.
When ringing me up he mentioned he could sign me up for the store program to get 5% off everything + points and I was like cool and he entered my email ect. Turns out that was 25$!! And it was set up for auto renewal! How are you gonna set my card up to renew something without telling me/asking. Especially something I didnt even know I was paying for!
I asked if a remote controller came with the switch and he told me no only the little controls that detatch from the side of the switch. Well it comes with a thing that you put the 2 little side controllers into that functions, looks, and is the same as a controller.
I don't even know what to call it..a scam? He VERY MUCH acted like he knew all about everything so was he lying? Just a jerk? I don't know but wow!!
His name was Johnathan. The supervisor was rude when I called. Sent me to wrong customer service people, was talking to someone else at one point, and LOUDLY taping up boxes(I'm guessing, that's what it sounded like). Could've cared less and passed me off to customer service. The manager should adleast talk about it with me? Or try to help? Talk to his employee?
I went to a couple stores comparing prices and asking if someone could help me. I got my stuff there even though i couldve gotten a better deal elsewhere because there was someone who could actually helped me get what I needed and explain stuff.
Been dealing with customer service and won't have to deal with that store thankfully.
-
March 2024 by Jesse Dahl
Worker was super helpful, had a great conversation and even gave my kid a free sticker! I’d love to see some retro games in there
-
February 2024 by IL Hudson
Great gaming store and pre- purchase game testing stations
-
January 2024 by Amanda Peterson
Needed to return a game before Christmas. Called was told they close at 5. Rushed there after work got there at 440. Only to be told they are closed and can't help me. Don't understand why they told me 5 on the phone when they wouldn't help me when they got here. Pretty upset with them right now.
-
November 2023 by Jesse Krulich
Great location ALWAYS educated on everything games!! Love it
-
October 2023 by SpicyBeaver
Went there about a month ago and bought Pokémon Legends on the switch. Emily was my cashier and she was very lovely, she even said I seemed like I was cool (right back at ya Emily!)
-
June 2023 by Henry Batjes
Great service
-
June 2023 by Raymond R
The only Gamestop in the area with helpful knowledgeable staff. Never had any issues. Would be 5 but Gamestop prices and trade values are not very good. That and the maddening amount management forces them to upsell is obnoxious.
-
May 2023 by Chris Ismil
As a figure collector, the pandemic has made exclusive figs hard to come by. I went in today to kill some time while my wife was at her appointment, hoping I’d find something. Not even a minute in, a very cool dude asked me what I was looking for; I told him I was looking for the Black Series Night Brother. He didn’t hesitate to find one for me, and totally made my day. I wasn’t sure I’d get my hands on one, but thanks to him I did! If he sees this: thank you!!! Awesome place with very cool employees. Always have a good experience and good conversation.
-
February 2023 by Raven
This is a cute little store with great employees and good prices. A little haven for most of your nerd needs. Also at random I have had items zero out at checkout. Which means it came up one cent ?. Which is always nice, it doesn't happen alot though. I get a lot of nice shirts and wallets from here. Not to mention the games.Also get their warranty, it is worth it and covers literally everything but theft!
-
February 2023 by Rachael Frost
This is a cute little store with great employees and good prices. A little haven for most of your n*** needs. Also at random I have had items zero out at checkout. Which means it came up one cent ?. Which is always nice, it doesn't happen alot though. I get a lot of nice shirts and wallets from here. Not to mention the games.Also get their warranty, it is worth it and covers literally everything but theft!
-
February 2023 by Vanessa Wirta
Certain employees could use a little more training as far as knowledge of running the store goes and maybe put forth more effort with helping customers instead of being lazy and rude.
-
February 2023 by Dominick Briggs
The manager Dylan Q knows his stuff and was super friendly! As long as he’s working here I’ll be a customer.
