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June 2023 by Amber Angerson
I'm so disappointed! Paid the $50 to expedite to size my ring in 10 days took 3 weeks and this is what I received extremely bent and the sizing was way off.
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May 2023 by Heather Jubie-Switzer
Naheed was a pleasure and tried to reopen my account for me but my credit was already pulled twice this month so I was declined. Too bad I've spent a lot of money here in the past.
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May 2023 by Shell Patrow
My husband bought me a past, present and future ring from Helzberg in Duluth, didn't have it 6 months and stone fell out it took 2 months to get back when I went to pick it up they weren't going to give it to me o had to call my husband to say it was ok, brought my wedding ring in lost some stones they texted to say it was done so drove 1 hour to get it, they sent it back cause it wasn't fixed right, didn't bother to send a text saying they sent back, very disappointed in the customer service and communication of this store.
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April 2023 by Todd Petersen
Loved the service...loved the selection. On the other hand...we put $1,800 on credit...interst free, blah-blah-blah. It took me 18 months, at $100/month...to pay $900 off. Don't do jewelry here, unless you can afford to buy it outright!! What a rip off.
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February 2023 by Coralyn Kreidler
Worst online experience ever. Placed an order to pick up in store. Sore kept saying that the transaction was declined. Got charged three times. Tried going to the store to talk to someone in person about the issue, and was told that they couldn’t do anything and I had to call the customer care number. Was told by the person on the phone that there was nothing in their system for my order and that it was my banks fault for the charges. Spent almost an hour on hold. Never working with these people again.
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December 2022 by Lillyona Tay
We are very disappointed with Helzberg. My fiancé bought my ring from them. We were told that they had a deal going on and to set up payments there was zero interest for the first 3 years. It took over 30 days for our paperwork to get to us and noticed we were being charged a very high interest. We called and it took them about another month after communicating with whoever to then tell us there is nothing they can do and that it’s past the 30 day return policy. Even the person who we talked to at first, said yes I remember telling you that was the deal going on. And now is saying she doesn’t remember. I highly suggest not going thru helzbergs financing.
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November 2022 by Taylor Carnes
Very nice staff always inviting and gives us a memorable experience every visit. My husband loves their jewelry and I would say I'm a bit of a fan too
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October 2022 by Cody genereux
Naheed was very great helping choose a custom setting and picking a loose diamond to go with it. Great experience and will go back to her in the future.
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October 2022 by Brianna Hraban
Naheed was amazing! She helped me with my earrings and was very kind!
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October 2022 by Marisa Nicole
This is the first time someone ACTUALLY took the time to look at my ring and clean it well. This man (Jace) said he was newer. I originally asked the manager there if she could look, she said she was “too busy.” Honestly wasn’t a shocker because every single time I come in she just tosses it in the cleaner and clearly doesn’t care. She’s always very rude. I cannot believe she has staff with the way she treats people. Just awful. Thank you to the other associates who have always helped me in the past, hope you get a new manager someday
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October 2022 by tabatha cristo
I was have such a good time when I come to the store. Naheed always are so pleasant with me and my kids. Definitely recommend !!!
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October 2022 by Chris Pupp
Naheed is my girl!!!! She’s a gem and makes your experience amazing!!!!
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July 2022 by Milyssa Aho
Naheed was so helpful and understanding. Had an accident with my rings and she was very willing to help and worked very kindly and long to make sure my rings were in perfect condition when I left. Very sweet. Cared about my story. And was generously willing to help above and beyond. Really appreciate every experience I've had here.
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June 2022 by S J
The ladies here at Helzberg diamond Miller Hill Mall in Duluth are phenomenal! When we needed to bring back a diamond because of personal reasons they worked above and beyond to help us sort out the paper work. We kept two of the rings we purchased and returned the third. The ladies were beyond helpful and encouraging as well as supportive. I don't think I will ever buy jewelry any where but here. Thank you ladies for all your help.
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June 2022 by Jordan Villa
Naheed was absolutely incredible. She remembered every little detail and treated us like family. It was comfortable the entire time and I will be making all future purchases with her at Helzberg.
