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March 2025 by Steven Braun
Joseph was very knowledgeable about the product. I highly recommend this location.
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November 2024 by Shane Miller
Joe has helped me several times he has given me some if the best customer service I have ever received knowledgeable helpful friendly and sincerely appreciate his help wish the world has more Joseph in customer service I won't go to any other store who ever pays this man he deserves a raise he knows his stuff and sincerely mean best customer service I have ever gotten thanks Joe
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November 2024 by Sarah H
Hubby & I stopped in to upgrade our phones. Joseph, Jasmine & Juan all rocked! Our main interaction was with Joe, who explained things in perfect detail & even made sure that we could maintain the awesome plan we've had for years when we upgraded! We've been lucky to interact with Joseph on a few different occasions, all of which, he provided excellent customer service! Thanks Grand Avenue Staff!
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October 2024 by Amy Mitchell
My friend was in this place for well over an hour! Super slow!
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April 2024 by Brad Wilson Sr
Me and my fiance went in to get me a new upgraded phone. We ended up buying $600 on my new phone,her new phone and home Internet. Joseph and Brian were open way later then they had to be to get us all squared away. They were very helpful and explained every detail to the T. Thank u Brian and Joseph for helping us get it all squared away. Would recommend there store to anyone and everyone. There good at what they do . Thanks
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February 2024 by Brian Knudson
Great employees and wonderful service! Highly recommend ?
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November 2023 by Steph Defoe
I like this place
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October 2023 by Billie Suomala
Love the Awesome Service I receive at the Metro PCS Store on 4602 Grand Ave Ste 550, Duluth, MN 55807. My daughters screen quite working and they set me up fast in the very little time I had available. I forgot their names but the two of them help and let me know the deals that were available. I was set and ready to go in almost 20 minutes was there on 10/12/2023 at 11:10AM and out the door by 11:30AM. Thank you so much. I felt I had to give you 5 stars because that is all they had.
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September 2023 by Jo Mama
I really love how the hours say you guys are open until 8:00, yet we get there around 1:30 in the afternoon on a Saturday and you guys are just shutting your lights off and then I walk up to the door and it's locked. Thanks for wasting our time, seriously! When your hours say open until 8:00, you should be open until 8:00. We shouldn't have to call to double-check if you guys are open when your hours are posted on Google as 8:00 p.m. closing time!
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August 2023 by G.Phillips
I really love how the hours say you guys are open until 8:00, yet we get there around 1:30 in the afternoon on a Saturday and you guys are just shutting your lights off and then I walk up to the door and it's locked. Thanks for wasting our time, seriously! When your hours say open until 8:00, you should be open until 8:00. We shouldn't have to call to double-check if you guys are open when your hours are posted on Google as 8:00 p.m. closing time!
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June 2023 by Destiny Cavin
DAVE or whoever he is that works here needs to be fired. Went in two weeks ago to get a refund for my wifi device and he was totally rude and snotty very unprofessional! Told me I'd get a refund on my debit card in 3-10 days. Called metro customer service twice today and was told he could have given me a cash refund and was advised to go back to this store. Went back in and as usual he was very unprofessional and rude and acted like it was my fault that I didn't receive my refund and offered no solution at all except for taking down my phone number . So I left and called metro customer service back and they informed me that he lied to me. I feel like he did this because I am transgender
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June 2023 by m feiock
Super knowledgeable and helpful staff
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June 2023 by Maria Cruz
Omg Tonya and Joseph was amazing today and very patient with us. I so recommend this place. Thank you so much once again.
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May 2023 by Trena Anderson
I've used Metro PCS' service a few different times over the last 6-8 years for additional lines of service. Even tho Metro isn't my main mobile service provider, I have to say that the service coverage is great. They also usually have an awesome pay as you go type of plan. And the cost is typically lower than most or all of their competitors. Metro also has a fantastic customer support team.... both over the phone and also in store. However, specifically the customer support in store is amazing. I can confidently tell you that they don't try and pressure you into buying anything, unlike their other local big name competitors. They seem to really be vested in making sure their customers are not only happy... But also that they are well taken care of. Metro ensures you are comfortable with your purchases before you leave the store. This includes making sure you are happy with the product you're purchasing, understanding any terms there might be within your plan, assisting you with any options you might have available and they also have been known to even give you their personal numbers to be able to call if you ever have any questions about your purchase or your plan.
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May 2023 by Matthew K.
I went in fully in mind to switch to Metro PCS but the afternoon staff was incredibly rude (I went in at 3pm on a weekday). He talked to me as if I were a child after I started asking routine questions about the process (can I carry my number, family plans, etc). Because of this, I took my business elsewhere. In short, this Metro should have better trained staff with better communication skills and more knowledgeable about their products.
