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July 2023 by bobbie ottoson
We have been customers of Security Jewelers since 1999 (when my husband first bought my engagement ring). The quality jewelry & selection, excellent customer service, and fair pricing is what keeps us coming back. Even though we live in the Twin Cities, we still will not shop anywhere else. We have recommend them to all our friends & family members.This past weekend we had the pleasure of working with Rob Thomas. We had such a wonderful, fun, no pressure experience working with him. I am so very happy with our recent purchase and experience and highly recommend Security Jewelers & Rob!!
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July 2023 by Paige Dignan
My Husband brought my wedding ring here to get soldered together. They quoted us 3 to 4 weeks. After 4 weeks he stopped back in to check on the progress. They said it was not done but would be early the following week. The next week came and it was still not completed. We ended up waiting almost 5 and a half weeks and we had to keep checking on it. They did not call with any updates.Once my husband got the ring back we noticed that night something was wrong with one of the stones. It did not look like it did when we dropped it off. It was crooked and the back was scratched up. He brought it back the next day. This is when the person who helped him immediately started to get defensive. He kept saying things like " well this must have been your fault. We didn't touch that part of the ring". After a bit of my husband telling him this is not how we left it with them he went to the back to check with his coworker. When he came back he said " well you see what happened was we broke one of the stones while working on it". When they tried to put another stone in it they didn't set it correctly and that's why we noticed. If we did not notice they would have never told us they broke one of our stones. The guy that was helping him kept saying rude comments about the ring and much more that I'm not getting into. Now with having a different stone in the ring that one sparkles different then the others and is noticable when looking at it.If you are looking into bringing your jewelry here I would strongly recommend you look elsewhere.
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April 2023 by pam joy wiseman
We had extraordinary service from Rob. He went above and beyond for us. Nancy is caring and personable and we enjoy seeing her. Oh, and the jewelry is beautiful!! Highly recommended for fine jewelry!!
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April 2023 by Chris Wright
I have to say if you are looking for a diamond ring, I don't care how far away you have to drive from it's worth it. No pressure staff who were extremely knowledgeable and accommodating. No commission sales here just top quality jewelry at reasonable prices. Sales staff allowed my wife to try on/look at as many rings as she wanted, to find the right one. Then brought out numerous diamonds to choose from. Teaching us on how diamonds are graded/priced. Never making us feel uncomfortable and most of all listening to what our budget was. They helped to find the perfect ring that my wife will have forever. Many thanks to Addy and Kyle. I reccomend a stop here before you purchase anywhere else.
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April 2023 by Bob Christian
We are not happy with an insurance appraisal that was done incorrectly. When the ring was accidentally lost insurance only gave what was listed by security. This likely cost us a couple of thousand toward replacement.
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April 2023 by Chris Harakel
Britney was very nice and sweet, super helpful in helping us find a spendy chain in remembrance of out Duluth trip with complementary services.
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March 2023 by Brian L
Went in to innocently look at watches. Laura gave me a rugged Seiko diver that refused to leave my wrist. Went back a few days later and Kyle showed me a blingy Oris dress watch that went home with me. Then that pesky Laura came over again and I upgraded my wedding ring! If you like the best watches and jewelry and being treated like a VIP, this is the place to be. Call Visa and raise your credit limit first. :)
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March 2023 by Collin Jorgenson
Went in on a whim while visiting Duluth to browse the watch selection. Rob was great in showing me a variety of options while educating me on each piece until I found what was right for me. 10 out of 10 reccomend.
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March 2023 by Golda B.
The store changed ownership a few years ago and I previously experienced good shopping experiences there. Today I went to Security Jewelers and my experience was lacking. Service was poor. Selection was poor. It took forever for gift wrapping. Previously, staff was highly professional and although reserved, I thought it was not inappropriate. In addition, difficult parking downtown has cured me of Security Jewelers and shopping downtown.
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February 2023 by Brad Evenson
Very knowledgeable and personable staff made my experience welcoming and fun (they love to talk shop with watches, and were happy to pull out many pieces to look at and try on), and their guidance led me to make a purchase I am extremely happy with. Would recommend them highly to anyone.
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February 2023 by Caillin Krivinchuk
I have always had a great experience here. The did a custom design on my husband's ring to somewhat match what he bought me here and it turned out great. Any time I've had a question or needed a cleaning they are more than willing to help out. I have bought several pieces from them and will continue to do so in the future. Better quality and price for value than larger chains.
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January 2023 by Jordan Hitchcock
Elisio was wonderful to work with and made me feel comfortable exploring my options in the process of picking out an engagement ring. I didn't feel pressured at all and didn't feel like I was being upsold at any point.
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December 2022 by watcheswithmukherjee
I have been buying watches from Rob for the better part of 3 years now. Always the best service. No pressure to buy anything but you will go back for more.Cant say enough good things about them. Highly recommended!
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December 2022 by Shaun Hansen
They did my wedding ring just over a year ago and I'm very very happy a year later with it haha also I buy watch bands here
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November 2022 by Kaitlin Heinen
I cannot say enough good things about security jewelers! I had the best experience when purchasing a gift for my husband on our wedding day. The helped me pick out and customize a beautiful piece and had it back to me within the day. Staff is extremely friendly and helpful. I can't wait to shop there in the future!
