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November 2024 by Christina Feely
If you're looking for an internet provider who will increase your bill every year, choose Spectrum. If you're searching for a provider with poor customer service, choose Spectrum. I would never go back to them
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November 2024 by McKayla Koller
$90 a month for internet is ridiculous, not to mention how often they have service outages
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October 2024 by Lucas Chelf
Terrible, terrible service. Went into the store to cancel my grandparents service, that I am full admin on, and was told I can not do anything and basically have to wait until my grandparents die to use the death certificate to cancel. Do not go to this location.
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October 2024 by Matt Anderson
Just another bullsh-t communications provider like Frontier and At&t. Signed up for new service, as I relocated to a new area. Not only did I not get what I requested at sign up, additional services were added which I did not request, at considerable price. When I called to have these additions removed, I got to listen to sales pitches for additional services. Why would I sign up for a cell phone when you cant get a simple internet order correct. Removing the unwanted and and not requested services was a difficult task, with long periods of being placed on hold while a 'manager' was consulted. As a new customer, this is a very underwhelming experience. I would look elsewhere next time.
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October 2024 by Mark Christopherson
been here for a hour to exchange modem. only 2 people working. and 9 in line wish there was another provider in area
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October 2024 by Brad Anderson
Internet service was fine. Cost kept going up and up and up. Called to cancel my service and spoke to "J" . She would not let me cancel. She kept asking me what kind of devices I have, how many, what type of gaming do I do, how many people live in my house. I was trying to be polite but I kept saying "I am sorry but I just want to cancel my service. I am work and I can't be spending all this time answering your questions". She was unbelievably condescending. Wouldn't let me cancel until I answered probably 20 questions. When I answered, she kept asking me to elaborate on my questions. Wouldn't let me talk to a manager. Then she started in on why I need internet and how important is. Then came the sales pitch for cell phone service, etc. Finally after all her pitches, she cancelled my service.
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October 2024 by kaden eckert
You guys are the shadiest internet company ever, I upgraded to the gigabyte service and 90% of the time I'm still getting less then 200mbps, my games lag. I am so glad to be done with you guys purposely slowing down my internet when you think I'm not paying attention. Literally you would probably have better speeds off of phone internet, or even dial up would preform better. You guys are garbage
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September 2024 by Jeff Munger
Absolutely horrible accross the board. If I could give this company negative -10 stars I would.
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August 2024 by GameTiger6
WAY TOO EXPENSIVE!!!!
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June 2024 by Samantha Halon
Don't get a cell phone from them if you need to text more than 10 people in a group chat. They block it.
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June 2024 by steven buck
They are very rude and unhelpfull. No customer service awareness at all. If they werent the only internet provider i wouldnt use them at all. D-Bags
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April 2024 by Jake Nohl
Staff in this store seem very depressed. I guess they should be, but it's still a bit sad to walk in and see them stare at the floor while leaning against the cheap, particle-board surfaces of their empty little day-cage. Guys, if u read this, get out of there. Do it for your parents; they wanted more for you.
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April 2024 by Noah Woelfel
Much higher price than the other providers near by, they don’t have actual people answering the phone when you call, and the service gets cut out without being warned. There should be a warning when they are planning on working on the lines.
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March 2024 by Leo “Louie” Kaseno
Friendly staff good cheap phones good service
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March 2024 by Ethan Britton
Really disappointing that the charges keep going up. I chose spectrum because of the quality and it was cheaper than the other competitors. Now prices are high for quality internet and its sad to see. If prices keep going up I might look into a different company. Kind of sad.
