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November 2023 by Jeremy Lepak - Ventriloquist
Always happy to come to Thompson’s when me or my wife’s car aren’t acting right. Reasonable prices and great communication.Good service does still exist out there!Service: General repairs & maintenance
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June 2023 by Lucy Grina
Awesome service at a reasonable price. Daniel (one of the car mechanics ) takes a lot of pride in doing challenging work well!
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December 2022 by Matt Andrews
Solid, good hearted people working at this shop. Had a flat on my motorcycle this past summer and was trying to get a little air just to make it home- using their free air compressor. An employee happened to see me and put a plug in for me- free of charge! Will definitely give them my business when it’s needed.
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September 2022 by Alexis J Scarbrough
I was facing vehicle troubles and needed to get a new car but my current one is a lemon & i needed tires, bad. I reached out to this company with a voucher from The Salvation Army for $400 worth of repairs and this business ran up the diagnostics instead and then proceeded to tell me my vehicle wasn't roadworthy. But! --they would put tires on it for a $130, up front. I would have to pay, since they had already run up the $400 voucher. When I went to ask the manager about it he told me that he couldn't morally put that car back on the road, yet he morally offered to put tires on it for a $130! This Business is shady AF and I wouldn't trust them as far as I can throw a stone.
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July 2022 by Brett Andreas
Daniel was the best! While on a roadtrip back from Canada our alternator broke and we were able to get it repaired first thing the following morning. Great service, able to fit us in around a busy scheduleService: Engine repair
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July 2022 by Mark Estes
Had a flat tire and contacted AAA. They dispatched Thompson's to put on the spare for me. They arrived within an hour, on time and the technician was friendly, professional, and quick. Was very pleased with the service I received today.Service: Tire change
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July 2022 by Kristen White
Cannot recommend this company enough! We were travelling from Canada and ran into issues with our rear brakes. They were able to fit us in that morning and provided exceptional service.
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July 2022 by Scott Maikisch
Very helpful and didn’t try and sell me stuff I didn’t need will come back again very happy with this company not many honest companies out there nowService: General repairs & maintenance
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June 2022 by Jennifer B.
My roadside assistance provider requested their service for my tow. I called them directly after I received notification. The driver said he would call when he was 15 minutes away. I waited 4 hours. They NEVER showed up! I wonder if they billed my roadside assistance? Dukeboys to the rescue! I highly recommend them! They were here in 20 minutes.
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June 2022 by Mark Broin
Our" critical medical use" Honda CRV was having ongoing intermittent starter problems. Our trusted Service Center, Two Harbors Towing, was booked solid for weeks. TH Towing, however, provided the highest recommendation for Thompson's T-Express, and Thompson's honesty, fair pricing and flexibility for handling repairs needing an unusual timely response. TH Towing also indicated "Daniel" was one of the best Honda technicians in the area. We immediately called Thompson's, explained our situation and Thompson's had us bring the car in the next business day early in the morning, They worked to fit us in, and had the problem analyzed and the new starter and relay in within a half a day. Communication was excellent, and the charges very fair. I have extensive experience in the automotive industry, and I was extremely satisfied with the extra effort, honesty, straightforward communication and fair pricing for a job I am confident was well done. Our thanks to "Daniel" and Thompson's for their concern and focus on our problem. They truly took the extra steps to provide an excellent service experience. I am grateful, and highly recommend them.Service: General repairs & maintenance
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May 2022 by wendy coulter
I called and asked for an appointment to have my brakes checked. I arrived at my appointment was told that they would check it out and call me, I went next door to Burger King, had some lunch and waited. I waited at least an hour before going back in and checking on my car. I went back in to inquire about what was going on and my car was up on the lift being repaired and the man at the front said it would be another hour and a half....first, they didn't call to see if I wanted the repairs made, didn't ask if I had time to wait and didn't ask if I had $500.00, to pay for the repairs!!!! I ended up being there almost 3 hrs sitting in Burger King. I asked why no one called me to ask if I wanted the work done and the man replied " oh they usually call" that's it. On top of this I feel I was taken advantage of as being a single woman! No one explained anything to me and they made repair to other parts that I didn't ask for, such as adjustment to the rear brakes that were just done a few weeks ago.Service: Brake service & repair
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March 2022 by Anna Tarro
AAA sent Thompson's out to change my flat late tonight. Their operator, Keagan, arrived quickly and was friendly and professional, even though I had an inconveniently located spare and he'd been called out of bed. He took care with my vehicle and got me back on the road home in no time. Thanks, Keagan! I'll be recommending you guys!Service: Tire change
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January 2022 by John Bourman
they never changed my oil and stole money from my vehicle.
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January 2022 by Kady
They damaged my vehicle while towing it and the owner tried to tell me they didn’t and the damage was already there. The owner then let my car sit in holidays parking lot for a week just to tell me he didn’t want to work on it and I need to have it towed somewhere else. Keep in mind I called everyday for a week to ask them if they had looked at it yet and I was continually told no they would get to it tomorrow. When I went to check on my car they left it unlocked and the hood open.Service: Car towing
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December 2021 by Kevin P
Disappointed and irritated. I was charged $105.00 for an oil change for a 2105 Ford F-150 that they said would take 30-40 mins to do along with ID'ing my Catalytic Converter. I expected the bill to be ~$60. They put in a full synthetic oil (Mobil1 Oil), the most expensive oil, even though my engine does not require it and I patiently waited an hour and a half. They said they would put in the oil specified by the vehicle manufacturer.The Ford F-150 owner's manual indicates to use a, less expensive, synthetic blend oil for my engine, the 3.5L V6. Full synthetic is only required for an EcoBoost engine which I don't have. I have never paid anywhere close to $105 for an oil change in my life... outrageous!I took my pickup there to take advantage of the Catalytic Converter ID (CATETCH) program they are part of and figured I'd have the oil changed there while I was at it. I appreciated having my catalytic converter ID'ed, and thought since this place was offering this free service maybe it would now be my goto place for oil changes, but I won't be going back there again.A Full Synthetic Oil Change (Mobile 1 Oil) at nearby Great Lakes Mobil1 Express is $75. A 5 Liter jug of Mobil1 Full Synthetic oil can be purchased at an auto parts store for ~$35, Thompson's charged $9 a liter. And an OEM oil filter can be purchased for ~$8.00 and I was charged $14.Service: General repairs & maintenance
