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August 2025 by june boyce
Chaz was awesome, he helped me out greatly !!! 5 stars for this guy !!!
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August 2025 by Jane Hoffman
They always have my material ready when I come to the store and they're prepared to help.
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August 2025 by Joe Georges
I like going to the UPS store. They can handle any issues such as packing, etc. Always friendly and ready help and offer suggestions.
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August 2025 by glenn geer
Great customer service! Had a little trouble with an Amazon return but the employee working Chaz helped me resolve it quickly and had a great attitude.
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August 2025 by jon thralow
Chaz in Duluth was very helpful
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August 2025 by Sarah Kirchner
Chaz at the Arrowhead Rd. UPS Store was very helpful and friendly. He helped me complete an Amazon return by explaining the steps & provided information about the return process that I was not aware of. While I was waiting in line I noticed how friendly he was with the previous customer even provided small dog treats to a service dog during her transaction. Because of Chaz’s friendly and informative service I will return to this UPS location.
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July 2025 by Derrick Sibley
Where did Charlie go??? He was so helpful and kind; things have really gone downhill since he left.. Employees are ruder and less helpful. It's a shame there aren't other locations in Duluth, because if I had the choice, I'd find someplace else to do my business.
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May 2025 by Caleb Happy
The guy with the ponytail was condescending to me after a question I had asked because I interrupted his 10 minute chat & joke session with a couple at the register. He then tried to make me feel/look like an idiot instead of explaining what to actually do & tried to giggle about it with the couple at the register. Bud needs to work on his customer service and be a little more efficient in my opinion. Thankfully, what seemed like the manager or someone who has been there awhile, stepped in to help explain what to do and has great customer service, tone, and helpfulness.
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March 2025 by Andrea Van Horn
I brought multiple packages to be shipped in different ways and quickly got frustrated trying to figure out what went where. Jonah was able to efficiently work through my shipments and was polite and friendly while doing so. I appreciate his help and professionalism. Thank you!
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August 2024 by Amanda Cunningham
Convenient location and staffed hours. The staff is always friendly and helpful.
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August 2024 by Michael and Linda Smith
Charlie Beckham the UPS Store Manager in Duluth, MN was truly amazing! Charlie helped me on 8/7/24 and 8/9/24. I was going through a difficult family situation and sending family treasures to my home in AZ. Charlie was very kind, professional and so patient! Packing my large oil paintings was not an easy job and he was so good at what he was doing and with a positive attitude! Excellent customer service like Charlie provided is rare to find today!
Thank you Charlie!
Linda Smith
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May 2024 by Alicia McDonough
Doesn’t feel right leaving one star, since I was able to successfully return my Amazon package.
However… when I walked in, there was a person at each register being helped but I was the only other person in the store. I stood and waited for maybe 5 Minutes or so, before a couple came in and didn’t stand behind me, but more to the side of me… anyway, I was clearly there before them and both workers saw. A lady at the register was trying to make a return, but the worker could not find her barcode… He tried to call the owner who was on vacation and unreachable. Maybe he was just overwhelmed, but instead of coming to me, he helped the couple that obviously came after me… I’m very pregnant and was waiting much longer than them and it felt like a slap in the face. After he helped said couple and they were on their merry way, he proceeds to go back to the lady and potentially make me wait even longer so I said “can you help me as well since they came in after me?”
Which he did. Don’t know how long I would have ended up waiting if I didn’t stick up for myself. Please have your workers be a little more aware when people enter the store. If I was standing in the wrong area, tell me. This was Wednesday evening, about 4-5ish pm. Thanks for reading.
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May 2024 by Lauren Hopke
I print here often for work. Great communication via email and in person. They have a very gracious staff!! Thanks UPS!
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March 2024 by Carla Boyd
Excellent and efficient service by kind and helpful professionals
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February 2024 by Daniel Erickson
The man i talked to helped me with any questions i had and made my first time sending a package quick and simple
