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November 2023 by Pam Litsey
Went to have some papers signed on a Friday 11/10/2023 at 3:30pm to take my name off an account. Since they closed at 5:00pm felt this was an appropriate amount of time. Was told by the banker that they are the only personal banker in the building and they were unable to help me. Initially they stated it was because they had another appointment but later said it was because they had to help out in the teller line. There were 3 tellers and only 1 customer in the store at the teller lines. Very poor customer service.
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October 2023 by Sharon Beaulieu
Horrible trying to get convenient appt for myself. No assistance directing me to someone to talk to re opening an account. Definitely need training re interacting with the public.
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August 2022 by Amanda Leone
Really long wait in building. +15 minutes for two people. Recommend just utilizing drive thru.
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September 2021 by Kate Campbell
I'm disappointed in the of lack of customer service, these days, that goes above and beyond. Not just meeting the needs that are set in front of you and doing the job, not just clocking in and out for the day, but going above and beyond to find a solution. I didn't know on the day of my visit to this branch, that appointments needed to be made to set up an account. I was desperate (long story) and I didn't even fathom it would be an issue to set up a simple checking account. Most customers can pivot and set up an appointment at a later date, but that wasn't my case on this day. When you see someone unexpectedly break down crying in your lobby, typically, you'd say, "Perhaps, this is important. We can find a way to squeeze some time in to get a checking account set up." Or maybe not. Maybe the answer these days is, "You don't have an appointment and you need an appointment. The end. Take your tears and leave because your business isn't that important." Anyway, this branch didn't go above and beyond. If they had, I would have written a glowing review.
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June 2021 by dezyre1980
Would give zero stars if I could. This is the only bank I know of that REFUSES TO ACCEPT CASH!!!
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June 2021 by Sue Boudrie
An excellent and personable experience with the Denfeld branch. Compared to the cold and unsuccessful experience with Miller Hill branch. The team at Denfeld were hands down the best Wells Fargo branch around Duluth.
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June 2021 by R Anderson
Good. Friendly
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March 2021 by Sarah M
2 week hold on a check from an investment company. Check wasn't for a ridiculous amount or anything. I had only $100 of funs available on the first day of deposit as a "courtesy" most places release certain amounts over a few days. My automatic payments will now come out and the funds I deposited to pay them won't even be available. Cannot wait to close my account. They aren't even willing to work with you.
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June 2020 by Rhonda King
I have been banking with Wells Fargo Bank for 5 years. I am very pleased with the service I have received there. They have helped me straighten out my credit and for once in my life I have a great credit score.
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October 2019 by Stars Infinity
Been with Wells Fargo for 12 years been banking at this location for 9 of those years. The staff has been helpful and professional. I haven't yet been disappointed with their services.
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September 2019 by Carson Dickie
Slow staff, didn't get helped for 45 mins until entering the bank
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December 2018 by Shubert Seeley
When calling then no one picks up and both the numbers just ring without an end
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November 2018 by John Leraan
Not a good experience today, waited in line for 15 minutes to see a teller, meanwhile 3 other employees are standing around chit chatting w each other , for some odd reason there is only one teller serving a line of 8 people inside , while 2 are serving the drive thru, bummer for me,
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June 2018 by Mary Guite
This Superior street branch is the location that i do most of my banking at... they have such wonderful people working here...all so kind and helpful...I always look forward to having the opportunity to go in person and visit with all the kind employees and as a added bonus they have good coffee all day...😘
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February 2018 by Austin George
Always friendly staff.
