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November 2023 by Aria Steele
Today once again proved to me that this is not only the best bank, but the employees are wonderful. I didn't catch the girls name who helped me (short, thin, long dark hair and glasses) but 10/10 service. She was so friendly and funny!
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August 2023 by Ryan A
I went in to open a savings account, looking for a new banking option and it's literally 2 blocks from my home. My experience with the staff was friendly. I feel like they were mostly knowledgeable about their account offerings. I decided to give it a shot until they told me I had to donate $25 + pay a $10 fee to join. This for an initial deposit that would yield roughly $50 in interest after a year. So I left and went to Wings financial about 5 miles away. Nearly identical interest and less hoops to jump thru with no extra fees.. what a concept. Plus they are open normal hours vs closing at 4. I had heard great things about affinity ,but they definitely failed in my eyes. I tried supporting a neighborhood business and they essentially turned me away.
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June 2023 by Becca Onas
The associate has a good customer service.
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March 2023 by Touches Yourface
I walk in ask the person to do something I know there able to get told it's not possible so I refrase the question it gets done finally my reward points are got lost hundreds of dollars of gift cards are gone why!! I'm getting my money out.
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December 2022 by G
Affinity is the best banking experience I've ever had. Their app is the best, and I've banked at a lot of banks and credit unions, having moved around a lot.
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November 2022 by j p
4 major screw ups in customer service in 6 months. No thanks. I know some a few credit unions with much better service.
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November 2022 by Michael Sleem
Tried to work on a business loan with affinity. I have been banking with them for ever and have gotten all my loans from them. Then I was introduced to Rory Johnson, he wasn’t helpful, never called me back, his only response back to me was in a email saying we’re not going to do your loan. No why, no other response nothing to work with me to make it happen. I personally think he was just lazy and didn’t want to do it. I would consider finding a different company for anything around banking with them. I just can’t believe there employees are not acting on how Affinity plus says your experience will be.
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November 2022 by jessie porter
4 major screw ups in customer service in 6 months. No thanks. I know some a few credit unions with much better service.
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January 2022 by Nik Secret
Horrible service they closed early just so they couldn't do my account they close at 5 and they decided to lock the doors at 4:40 just so they couldn't help me they knew I was returning and then when I returned within 15 minutes they had a new sign up that said they may close the lobby at 4 PM when I was there after 4 PM Em prior to me just leaving 50 minutes beforehand don't go to this one horrible people terrible service I would give 0 stars if I could I'm sorry that they exist
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October 2021 by Jordan Hooks
Employees at Affinity Plus are friendly, empathetic and have great customer service 98% of the time. I’ve had maybe 2 interactions where employees weren’t nice. The reason for the lower rating is I paid off an old account last year (credit card that was closed with a balance from my young and d*** days). I simply asked for proof it was paid in full and kept being told someone would contact me, but no one ever did and the ones who told me I’d hear from someone would stop responding. Then suddenly my credit report was updated with negative information. That experience left a sour taste. I was never rude, disrespectful or demanding. I’m not sure what prompted this experience since I was told I could become a member again. But that was the last interaction I had and left a sour taste.
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May 2021 by Cassandra Raymond
I’ve been with affinity long enough to have my auto, mortgage, savings, checking, and credit all through this union, however this particular branch in Eagan has been less than accommodating and lacks to be able to do the basics of their job and upright rude. Maybe better luck and customer service at one of their other locations.
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May 2021 by Mike Burg
They’ll be there to take your money, but not when you need assistance, this isn’t the bank for you
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December 2020 by Richard Henrickson
Great service every time!
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May 2020 by Maged Lotfy
Always being very helpfull with great welcome.
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December 2019 by Savannah Barrett
There are not enough words that I could say to express how thankful I am for Affinity! Especially this branch. I became a member because I had no where else to turn. They helped me find a solution to my problem efficiently with the added bonus of lowering my car’s interest rate! They are nothing short of a family and give that feel from the moment you walk in. Always, always so happy and nice. Switching to them was the best decision I could of ever made. Thank you for all you’ve done!
