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March 2024 by Shannon McKenzie
You have a veterinary technician in your employ named Katelyn Johnson who does not feel dogs should be properly cared for. She feels dental care is a wasted expense. I would NEVER take one of my animals anywhere where there is employed a person who does not put the best interest of an animal first. No one should trust this clinic, or anywhere that employs poor quality veterinary technician staff such as this. The care and the health of your pets is simply too important to risk.
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March 2024 by Mickie Germond
Eagan Banfield is great!
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February 2024 by LEV
This is our go-to vet for both our labs. Staff is always welcoming and very informative. The vets are all absolutely amazing. I definitely recommend this place to anyone who needs reliable quality care for your Canine Americans. (Babes)
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December 2023 by ophelia Freeman
If I could give ZERO stars I WOULD! My dog slipped her DISC and Banfield Eagan failed to educate my family on how to take care of my dog properly. When my dog was picked up after getting her check up the vet claimed it was a “pinched nerve”. KeepIn mind my dog walked into Banfield Eagan, When my family member tried to walk out with my dog she couldn’t even walk out of the door. We asked the vet techs what’s going on and the vet printed a paper on herniated disc and sent us on our way with some meds. There was no education or follow up examination on how serve my dog’s herniated disc was. No one explained that my dog should have been put on immediate kennel rest. The Vet did not explain what stage IVDD my dog was. Even if it is something out of their realm of services, someone could have recommended or referred us to another vet clinic or hospital.. we got nothing but a hand out….I immediately went to Animal Emergency Referral Center in Oakdale the very next day because I wanted a second opinion and found out my dog was stage 3 IVDD. My family reached out to Dr Latimore from Rochester (I believe) to look into Dr Caroline G Davis’ exam, but Dr Laitmore responded with Dr Davis being there for 15 years wouldn’t have done anything wrong… years of service does not mean someone could not have made a mistake or can’t neglect patients. I honestly don’t believe she properly examined my dog the first time we brought her in or the second time. When we requested more info on why she was able to walk into the clinic but not able to walk out we received a piece of paper, that’s it. Idk if they were understaffed or just didn’t want to help me or my family, but I would have appreciated if they were honest with us or referred us elsewhere, so my dog could have a better chance of recovery. Animal Emergency Referral Center was great! Gave me detailed information on what’s going on with my pup and how to properly take care of her after surgery. Luckily for us we still have a chance my dog will be able to walk again, but her percentage of regaining mobility would have increased, if we didn’t waste time or money with Banfield Eagan. I still would like a full investigation into Dr Davis or other staff to check for neglect or lack of care for patients. I would NEVER recommend this location to anyone and honestly I’ll never bring my pets here again. I know we are going to get that generic automated response wanting to to address our concerns, how about y’all follow with Dr Latimore Rochester and Dr Caroline G Davis and give us a refund for the December 15th visit we wasted our money on.
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December 2023 by Kerri Winters
I recently started going to Banfield and purchased the wellness plan for 2 cats. First of all, you can never get in when you need to. Second, every time I call there they put me on hold for an extremely long time and sometimes disconnect you. Third, the place is always filthy and stinks! Fourth, they shuffle your pet through so quickly and do not seem genuinely concerned. Sixth, they say they cover all these things in the wellness plan and when it comes down to it, they don't. Finally, they almost always expect you to drop off your pet instead of having an actual appointment with the vet while you are there. I think it's incredibly cruel to just drop off your pet unless it's surgery. I wanted to get my sick cat in and all they could do was a "drop-off" and the doctor would get to your cat in-between patients! I have had pets my entire life and NEVER has my vet done this. So I just drop off my precious cat and let her sit in a cage all day?Most of the people at the front desk are rude as well. I am going to do everything in my power to get out of this wellness plan (which it isn't, if you can't even get my pet in when she's sick). I want nothing to do with them. I need to go back to the small, intimate setting where the vet spends the necessary time with the animal and you can actually get in when they are sick. Worst veterinarian's office I have been to in my 50 years of having pets!
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December 2023 by Kyle Waid
We recently got a kitty. Unfortunately, soon after we got the kitty, it started to get sick rapidly. The next day which was a Saturday morning, we called all around the Metro for an affordable place that could see the kitten. This was the only, and I mean the only place that would see the kitty same day. We scheduled a drop off appointment where they would see the kitty when they could.As soon as we got there, they gave the kitten priority. There were 2-3 people working on the kitty. They did their best and tried to save the kitten, but unfortunately it passed. The take away from my story is this place has real people who care. They helped us when no others had capacity. I appreciate the care and effort they put into our pet.
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November 2023 by Emily Hanson
Banfield is the worst. Last time I brought my cats there, I received updates only about one. When I asked how the other one was, I learned she hadn’t been seen by a vet yet. I dropped them off at 7:30 am and this was 3:30. She was only getting vaccines and a stool sample, which they didn’t even take. Also, when I dropped them off that day, they told me one of the cat’s appointments had been cancelled. When I asked by who, they tried to point the finger at me but when I was adamant that wasn’t the case, they checked the computer and found it was cancelled eternally with no notification sent to me. They begrudgingly agreed to still take her that day. I was clearly frustrated so a tech promised the clinic manager would call me in the next few days but never heard a thing. This was the last straw of many issues with Banfield. Will never go back.
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November 2023 by Amy Andrews
Staff are very friendly and helpful and very knowledgeable. They answer any questions you have for your beloved pet.
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October 2023 by Brittani Krych
I generally don’t give many Google reviews but this Vet Clinic went above and beyond anything I’ve ever experienced for having an anxious dog. It truly felt like personalized care for my dog and his needs because nothing was rushed. I highly recommend this vet clinic and the amazing Dr Hill and her equally amazing vet tech.
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August 2023 by Tanya Johnson
Fast checkout. Great vets, reasonable prices. The OWP is the best. There are no worries, if I have an doubt about my kittens health he'll be seen right away with no office visit because of the plan.Best decision.
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August 2023 by Jeanna Pappas
They were very accommodating and understanding about my mean cat. They managed to give the creature her vaccines without any invasive measures. Thank you from me and Mercy!
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August 2023 by Hailey Rode
Came in for Urinary SO food for my cat. Staff was GREAT and lovely. However, the whole place STUNK, like really bad. I’ve been to other Banfields before, and they usually are cleaner smelling than this.
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August 2023 by Shannon Michael
They always do their best to accommodate making appointments to get them in for their care. The care plans are affordable and I would highly recommend them.
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June 2023 by Krista Murphy
They took great care of my new kitten and were able to get him in for his first visit very quickly!
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June 2023 by Mackenzie Gall
Took my new dog today to just get his vaccines and heart worm meds. I wanted to just start there before signing up for a wellness plan to see how I liked it and I’m SO happy and relieved that I made that choice to wait. 5 HOURS my dog was there and NOTHING was done within the 5 HOURS. I asked/demanded that I just pick up my dog as that’s ridiculous to me and completely uncalled for. They tried to see if they could speak to the vet to “make things faster” but no way in Hell did I even trust them with the well-being of my dog if they think it’s going to have sit in a cage for 5 HOURS for JUST vaccinations.If they were busy or overbooked or something came up they could have easily called me to let me bring in my dog later or reschedule. I am still shocked!!! My poor dog now went through all that stress for nothing to get accomplished.
