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December 2025 by Ellori lindstrom
We have had multiple storage units at this facility for years and James has always been a top notch employee. He consistently is available when we have any questions and has always helped us to resolve issues quickly and in a professional manner. He truly is a fantastic representative of the Public Storage brand. 10/10 recommend this location.
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November 2025 by Brian Martin
Facility is always well-kept and staff is great - James has been incredibly helpful, professional and accommodating any time I've needed assistance!
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November 2025 by MsB4man
I have to tell you what a fantastic experience I had with James at the Eagan public storage. He was helpful in every way. His communication skills are top notch. I had a bit of a complicated down sizing situation and he made everything seem so simple. He is the best customer service person I’ve had in a long time.
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October 2025 by Lucky
Everything i come here no staff is here to help or question
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October 2025 by Michael Sheggeby
On 10/15/25 I arrived at the 3100 Courthouse Lane in Eagan at just after 6:00pm (Property access is from 6:00am-9:00pm). Tried my could code multiple time on both doors and said property is closed???????? Called the number and even got a text that confirmed my code and access hours. Then I tried selecting the property manager two times and left two messages with no return call yet. I drove an hour from Rochester to drop a carload of items. This is unacceptable customer service and will be looking at other options with better customer service and that answer/return calls when there is an issue.
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September 2025 by Shannon Pierott
I'm giving James five stars. Thank you so much for being so professional and helping me solve the issue I had with my storage unit. I have had several issues with this particular storage, but James was absolutely amazing. Other coworkers should take a note from James how to be professional and work with paying customers. Once again thank you James for being awesome.
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August 2025 by Michael Hansen
They are cooks , DO NOT LEASE HERE!!!!! cannot wait to get my stuff out this month will never utilize their company again
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July 2025 by Ryan Lee Jones
So grateful for the incredible customer service and clean facilities! James treated us well.
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June 2025 by Janelle
Secure, temperature control, clean, friendly staff, and the best carts to help haul your stuff to your unit!
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February 2025 by 500daysofbummmer
Originally I was okay with renting from them, it was my second time working with public storage so I was prepared to deal with the price gouging. However I wasn’t prepared to deal a bug infestation, two carts for a 3 story storage building with THREE car bays, and the icing on the cake dead mice that damaged some of my things. Over the past two days I’ve been moving my things out and have found even though janitorial tasks are performed that does not include bug carcass clean up, cleaning the front of your unit if someone else spills stuff all over your door, nor cleaning the elevators. There is glass and debris all over elevator two and elevator one isn’t much better. On top of this the elevators feel VERY unsafe, not coming flush with the level they are on etc. all of that on top of demanding more money regularly? Hard pass. Not to mention spreading your employees so thin that each building has split coverage god forbid someone got stuck in the elevator there’s no one here half the time to know you’re trapped and forget about cell service.
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January 2025 by Scott Nichols
The manager James is outstanding and is always there to help!
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November 2024 by Lisa McCay
Super clean, great staff!
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November 2024 by Sean Dillon
Nice and clean location with great hours and a very friendly and helpful staff.
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October 2024 by sue Aadalen
Received excellent customer service from James.
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October 2024 by Keisha key
I never moved in
