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November 2023 by Saniya Khan
I was able to get a same-day appointment even though it was a holiday week. Price for a tire repair was on par with what I would expect. It took approximately 45 minutes from the start time of my appt. Very convenient and low stress.
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November 2023 by Sometimes Wonders
I was in there shop to have my front end checked out because I had heard a clunking noise! Turns out it was just a loose bolt that needed to be tightened up a 2 minute job with an Impact gun! But had to bite the bullet and got charged $38 for a quick fix,Even though I couldn't locate the problem since new front end parts were installed by myself.Im going to diligently take a closer look when I'm done just to make sure things are tight and snug ,before I jump the gun, and take it to a repair shop ,Yes they do offer a free service check on your front end as I was told when I called them. I'm just going to be a bit more careful on my part.
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November 2023 by Angela Soto
I went here for an oil change and an alignment.. when they started he brought be to the back where my car was and showed me the tires were bad and my ball joints were also bad .. I told him I had a mechanic who was fixing those issues and putting on new tires .. I came back in to pay for the alignment and the oil change .. I was charged over $200 . $100 for the oil change and &110 for the alignment .. when the guy brought the keys to the car he said I only did the oil change I was unable to do the alignment.. so why did I get charged for that service .. now I’m waiting for them to refund my card back.. Overpriced and unprofessional is what this place is
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November 2023 by Rich Splitts
I came in with a small tire on my log splitter that had gone completely flat. I couldn't even get air in it, because it was so warped from being flat for so long. They were unable to repair and did not have a replacement. It was an odd size tire. They were able to get air in it, which was great. I asked how much and they did not charge me a dime. Very nice gentlemen at the desk.Thanks a million.
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October 2023 by Brian Dall
Good and friendly service, but they seem understaffed, with apparently just 1 mechanic and 1 front desk guy. Things take a little longer, and I heard them lose some opportunities because they wouldn't be able to get to a vehicle for a few days. However, other auto service businesses seem to have the same problem lately, and at least these guys weren't making promises they couldn't keep. My vehicle was ready an hour before they said it would be. The waiting area is clean, but a little sparse. The only place to plug in a laptop to work while waiting is next to the coffee maker.
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October 2023 by William Love
I’ve been going to Pep Boys for over 30 years. This place has always been honest, fair and to the point that you can trust. I was happy that Pep Boys came to Eagan. My great experience continues at a entire different place, with the same good experience.
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September 2023 by Md Samiullah Chowdhury
Thank you so much changing our tire after hours and giving extra time and effort to make sure we reach home safely and timely. Without you, we would have been stuck in some motel for the whole long weekend. Both the young man in reception and the manager helped us get out of the tough situation we were in.
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September 2023 by Betsy B
Awesome service! Ross was very kind and it was an overall pleasant experience. Great price on an oil change with a free tire rotation.
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August 2023 by Kailey Blunk
I visited Store #6608 to replace a tire that had a flat. I had originally purchased these tires at a store in Illinois, but within the month and a half I've had them, I have already had to replace two of these tires due to "unrepairable" defects.When I asked if the tire that had a flat was repairable, they told me no but wouldn't provide me with a reason why it wasn't. I moved on within the process of purchasing a new tire with the store, but that size wasn't in stock. They told me at 1pm on Saturday they would order it from their warehouse and promised that they would have it by 4:30-5pm that very day and would call me once it was in. At 5:15pm I still had yet to receive a call from the store, so I called them asking for an ETA on the tire as I was already late for work and needed to get the new tire on so I could get going. This is when they informed me that they forgot to call me to let me know their courier wouldn't be dropping it off and the store wouldn't have it until Monday morning, therefore causing me to now have wasted my time and gas waiting around and commuting back to the store for a tire that was never going to arrive that day.I decided that due to the poor customer service I received and the lack of attention to my case, I wanted to take my business elsewhere, however when I went to a different store to buy a new tire, we found that Pep Boys never put my original tire and/or wheel back in my trunk, so I was unable to purchase a new tire and was forced to return to Pep Boys Store #6608 to pick up my property that they knowingly had. When I called to let them know I was coming to get it so I could take the tire elsewhere, the service manager, Ross, told me they already had the new tire that was supposed to be received on Saturday mounted to my wheel. I told them I wanted to pick up the wheel and my original tire so I could take my business elsewhere but Ross called me back five minutes later to offer any waived service charges on the purchase of the new tire. Since I was under the impression I would be purchasing this tire for $69.99 (the amount of the tire) now, I agreed to return to the store and purchase the tire instead of going to Discount Tire. However, after the tire was installed I was charged over $100.When I called to inquire why the amount was so high, the manager was extremely rude and disrespectful to me and told me they had to charge me an expedited fee since they had to order the tire from a distributor (I was originally told they were getting it from their warehouse). He never disclosed that I would be charged this fee during the process whatsoever. During this phone call in which I requested to be refunded that unauthorized service charge to the difference of about $29.05, the service manager instead offered me a free oil change instead. He told me that "they lost money already, and were going to continue losing money" on me and that my "tire problems were not their problem." He continued to be condescending, rude, and disrespectful and I told him I never wanted to return to Pep Boys again after this experience.
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August 2023 by Marc Knops
Good service, but it would be nice to know when your car is expected to be worked on and how long you'll be waiting. My appt was @430, and they didn't start working on my car til @618. I got there at 350pm and didn't leave til after 730 ridiculous.
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August 2023 by Terrence Roberts
Took truck in for mounting/balancing of four new tires and also got a wheel alignment did. I dropped vehicle off for service and they ordered me a roundtrip Lyft to drop me back and return when vehicle was ready, a lot of shops don’t even off that. Price was great and Would high recommend pep boys.
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August 2023 by JJ Peterson
Was quoted 1 hour for an oil change. I waited....3 hours later they asked to replace filter. An hour later i found the filters they wanted to replace were coming in later that day. They were not up front about that though. After 4.5 hrs i asked how much longer. They closed the hood and said it was done. I was charged full price for the oil change abd filters. I went to another shop and was told the filters had not been replaced in some time. So this place charged me for work they didnt even do. What a joke. Dont go here you will be robbed and not even know.
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July 2023 by Anne Popiel
The team was very friendly and professional. We got good value for the money. Also, they were able to service the car and finish it faster than they had estimated. Would definitely go back!
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July 2023 by raja a j
Amazing service, truly their performance displays and maintains their company image of solving before selling. Affordable pricing with professional technicians that actually understand cars.
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June 2023 by Dyllan Sowers
These guys were awesome! I needed a slow leak looked at on my car on very short notice and they were able to get me in, despite being relatively busy and short-staffed. I have a Tesla Model 3 and it turned out my rim was cracked. They recommended an after-market part since no one nearby had compatible wheels and did not charge me anything for the service. Definitely will be coming back to install the replacement wheel when I have it!