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June 2023 by Arlene H.
I returned with my daughter and two grandchildren June 21st. My car wouldn't start, noticed it was on empty and found the battery to be dead, It was after 9:30pm and I needed to drive 2.5 hours home. The 2 drivers and the person manning the main gate, I can't thank them enough. All 3 of them were so patient and kind. I have to add with the ok from the lady at the gate and the other driver continuing to work past his time, Ricky was able to go above and beyond in helping me. He was able to take me to a gas station after the 3rd attempt, I was able to buy a gas can and gas, he jumped my car and made sure we were on our way. I will certainly use the EZ Park and ride in Eagan, MN, Thank You, Arlene
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March 2023 by Kris E.
We have been going here for years and love it. We never wait more than a few minutes to get picked up. Drivers are also so nice.
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March 2023 by Joe L.
Quite a way from the airport so give yourself plenary of time. Directions to meet shuttle are NOT clear upon return which wasted more time. I will try other park and rides hoping for better results.
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June 2022 by Mike W.
Long wait at 1 am and the shuttle was packed after picking up at both terminals. Saw other shuttle companies 2-3 times before they came.
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April 2022 by Scott G.
There was a single shuttle servicing both Terminal 1 and Terminal 2 and we waited for an hour at midnight for a ride to our car. When the shuttle arrived over 30 people were crammed into it while still leaving a family of four behind. We watched other shuttles come 2 and sometimes 3 times during our wait. My recommendation would be to use ANY alternative to this company. One star is way too high a rating for this company.
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March 2022 by Maddie C.
Had a great experience with ez air park. Quick check in and delivery right to our terminal. The bus picked us up/dropped us off right at our car so we could wait in the warmth of our car instead of the cold weather. The whole process was very simple, affordable, quick, and easy. When we arrived back at our car after the trip our car battery had died. We called the service and our very kind bus driver Scott came back in the pouring rain to give us a jump. Scott was very helpful and kind. All in all we had a great experience, we would recommend Ez air park to anyone!
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March 2022 by Brian P.
We were told that a shuttle would pick us up within a half hour. We waited over an hour in freezing temps and kept being told that "He's just about there." When we went to leave the lot the person at the front was extremely rude. Not worth the savings. Parking at the airport itself would have been better.
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March 2022 by Randy S.
We arrived in Minneapolis at midnight got our luggage and then began calling for our shuttle would call let ring for minute and then we would be disconnected. This went on for an hour finally get a lyft ride to the lot and the attendant was asleep. I had to knock on the window to wake him up. As he was trying to tell me the problem was there outdated phone system the phone rang and he was able to answer. Gave me $20 off but I had to pay $35 for the lyft ride. Tried to reach the office today, went to the website and filled out the contact form called and left a voice mail message with the supervisor and have not heard anything back at all. Needless to say I won't be using them again. Just wanted to add that the business did reach out the next day and made the deal right by us! I hope to use them again in the future as they are conveniently located and fairly priced, maybe just won't on a late night return trip.
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February 2022 by Sarah Rowbotham-Northrup
poorly managed. wait time of over 40 minutes to catch the bus to the airport, even with online reservations. Would not recommend.
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February 2022 by Pat Meyer
I've used EZ Air Park for many years when I traveled for business. Up until about 3 years ago, the service was great and I have recommended to others. However, the trip I took this past December and one we just returned from in Feb, the return pick up delay was aweful! The last thing a traveler needs is to wait for 45 minutes to an hour to be transported to their car, and then drive home. I called twice and was told both times "the driver is on the way". On the second call, the person told me that the drivers were very busy that night. However, when we finally got onto a bus, it was only us and one other person on board. In the time that we waited to be picked, three other park and fly companies came and picked up their customers 3 or 4 times and were able to handle the demand. Maybe it seems difficult to find good help right now, but your competition seems to be able to handle that issue. We will be using a different company moving forward.
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October 2021 by Tahne Herren
Decent place. Kinda steep pricing. Big units though! And the gate is wonky. Hope they fix it soon cuz you can't enter in your code to lift the gate. I also wish units could be accessed later than 9pm.
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September 2021 by Jim F.
We waited45 minutes at the airport for the EZ van to show up. Then we saw the "Drivers Wanted" sign at the lot. Like everyone else, they're short dtaffedz
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August 2021 by Bryan N.
This is by far the best off site MSP Airport parking lot. Their rates are lower than the others, the service is fast and friendly. When leaving my car at the lot and at the airport coming back to the lot, I never wait long for a shuttle. The drivers and cashiers are always friendly. You can quickly earn free parking days with their frequent Parker program. I have been coming here over 15 years and always have had a good experience. I don't even consider parking elsewhere.
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July 2021 by Jim W.
I've been parking here regularly for years but their service has really gone down hill, it took me 45 minutes to get the shuttle to the airport, I travel too much to add 3 hours to the shuttle tide. Their great folks but Uber is starting to look better with each trip. The wait at the airport on the return is getting longer all the time too. Disheartening when you see all the other park and rides moving in and out ever 5 to 10 minutes
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March 2020 by Steven Le
Usually the service very good but last week, a driver i think his name is Tom B was not nice to me at all. Don't want to say he's racist. He had helped every body with their luggage but didn't care to get up to help my. Why, maybe I'm a only an Asian on the ride. I have been using your service over 6 years.
