-
August 2023 by Miraj Thakkar
Zero customer service and rude behaviour.1. Purchased watch and done the engraving in store that came out crooked, stretched out fonts and store does not have similar watch to replace or same size dial cap to re-engrave. Not happy with the service.2. On sacond purchase today at the store on the billing counter associate named Rachel was so rude to me when I asked to change the watch box and also was in so hurry that she didn't hear what I am saying about warranty receipt, even she getting really rude when I asked her to confirm the email address she put on the purchase for warranty email receipt. She literally denied to check or confirm the email address and asked me to keep the receipt( upto 2 years warranty period) for any claim.I was so disappointed with both the purchase and not going to do any purchase at this store. #fossil
-
July 2023 by Krystal Marie LaZerte
My husband loves the prices on the fossil watches here. I also found some cure jewlery for cheap here. Would of got 5 stars but 2 of the 3 employees were justcstanding around not helping anyone.
-
April 2023 by D L
Drove all the way from Blaine to pickup a watch I ordered online cause it said they closed at 8, arrived at 745 and they were closed. Would have been nice to know before I made the drive.
-
December 2022 by Micah Roby
I walked in to pick up an online order and was greeted immediately. After asking for an ID to vonfirm identity she went to the back to find my order. No more that 45 seconds later came out with my order and explained how to adjust the watch band on my particular model. I then stuck around to look at the recent deals and walked out woth over 400 dollars in products for under 100 total. Very pleased with my overall experience.
-
October 2022 by Mikitra Johnson
Best dam customer service around great store,best deal go shopping there you would love it bang for your buck
-
September 2022 by Madison Sauke
I was looking for a genuine leather bifold wallet for my partner for his birthday. I came to the perfect place. The salesperson Bryan was very helpful and courteous. Would shop here again for a gift!
-
August 2022 by Bethany Elvin
Great staff, helpful and willing to help as well!
-
July 2022 by Gibson Price
Love this store and staff is always helpful
-
June 2022 by Phillip Tang
Having a pretty range of products with reasonable bargain
-
April 2022 by Kirsten Curtis
I can’t say enough about how great this store is! Products are high quality, prices are excellent, staff is super helpful. The store is always kept looking great, very comfortable to shop there. We love it!
-
October 2021 by The Fun Stuff
I didn't like the customer service especially on sep 25th afternoon, because I have been there many times and I loved it.But yesterday the person that was pretty serious and he dealt with billing,like when this line gets over as it was very busy
-
September 2021 by Sara
They are NICE if you buy something(!) I bought 6 watches as gifts for my family members from Fossil in Eagan Outlet and they said that they checked all the watches to make sure they are all brand new. Since they said its brand new we didn’t bother to check all the straps (bottom part of the strap in box) After 2 weeks, my parents went back home outside of US and one of the watches’ strap was used and the band looks SO BAD. They said that the watch is tried but definitely it was used. If you are giving a gift, it should be brand new. Even though i explained it well, they didn’t want to understand my point and kept repeating the same thing. I was frustrated and just left. I couldn’t give it as a gift. I went them to ask about solution and they acted so weird and didn’t want to help with a serious face. They didn’t even said “SORRY” just said we can’t offer you anything, you were supposed to check. I bought lots of watches and bags from there and i am just so regretful right now. Zero customer service when a customer has a problem because of their fault. So sad.
-
September 2021 by Olivia Quinn
The staff is always great and answers all of my questions!
-
August 2021 by Maypahou Ly
Love Fossil watches. Customer service wasn't terrible but wasn't the greatest either.
-
July 2021 by Sara Açıkkol
They are NICE if you buy something(!) I bought 6 watches as gifts for my family members from Fossil in Eagan Outlet and they said that they checked all the watches to make sure they are all brand new. Since they said its brand new we didn’t bother to check all the straps (bottom part of the strap in box) After 2 weeks, my parents went back home outside of US and one of the watches’ strap was used and the band looks SO BAD. They said that the watch is tried but definitely it was used. If you are giving a gift, it should be brand new. Even though i explained it well, they didn’t want to understand my point and kept repeating the same thing. I was frustrated and just left. I couldn’t give it as a gift. I went them to ask about solution and they acted so weird and didn’t want to help with a serious face. They didn’t even said “SORRY” just said we can’t offer you anything, you were supposed to check. I bought lots of watches and bags from there and i am just so regretful right now. Zero customer service when a customer has a problem because of their fault. So sad.