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January 2024 by Justin Bresnahan
Drove in because it’s been difficult to get ahold of someone. I recently had major surgery and am a bit slower.I walked up to the door and it looked empty and dark. I got to the door and I noticed someone at the front desk and she was on her cell phone. So I was confused and maybe it was closed. So I made a gesture if I could come in. Seemed annoyed that she had to end the personal call.The energy seemed negative. I have had some mental and physical issues and PTSD with aspects of money and after a divorce and not being to claim for years and I knew it was going to a lot to deal with. I have been doing the work and 3 weeks out of major back surgery. I finally got the courage to start somewhere. I figured closer the better to start. I said I wanted to know if you or anyone could help me ballpark cost and if that’s something that could help with?She said so wait you haven’t filed? She said some other non empathetic responses.I said well that’s why I am here! She continued to talk down to me. I said. I don’t think you’re listening. I guess I will ask my question elsewhere and left very slowly and confused. No attempt was made to make it right. If that’s the store manager. I’m really concerned. I wouldn’t go here if you need someone with professional experience and willing to meet you where you’re at.Anyone know a good place for Tax help besides here?P.S.I worked in customer service/experience for years. This is my first time writing a negative review. I just felt compelled.
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April 2023 by Gary Sieber
It was ok
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March 2023 by SUSAN HELDSTAB
Got done in a timely manner
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May 2022 by Britni Holzhauer
The man that I worked with was very diligent in making sure my taxes were accurate. He was also kind and seemed genuine.
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April 2022 by Jessica Traynor
I would not recommend coming to this location. Staff is rude. They refused to do my taxes after making an online appt weeks in advance and told to go to another office.
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March 2022 by Tom Rose
Work was done in a professional good and timely matter
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March 2022 by Sherika Webster
Cause I always get good service …
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September 2021 by Jacob Weisenburger
The person never replied to emails. She only contacted me when it was time for them to get paid.
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August 2021 by N. Johnson
Shirley Jones was very professional and patience with me because I had to leave to get the rest of my tax criteria which delay a few minutes to her nxt client for that I am grateful. I appreciate her very much! ?
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April 2021 by Kenneth Dutton
Good reputation and 1 mile from home.
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March 2021 by Black Butterfly
Shirley Jones was very professional and patience with me because I had to leave to get the rest of my tax criteria which delay a few minutes to her nxt client for that I am grateful. I appreciate her very much! ?
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March 2021 by Curtis Aljets
Fast, friendly service within 24 hours of my request for an appointment.
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March 2021 by Nancy Greenly
It's quick, easy, and I always get good service.
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March 2021 by Katrina Bell
Took over two weeks for me to get my return completed, I pay, find out a week later that they didn't even submit my return. Inexperienced and a waste of my time. Not happy with this location.
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February 2021 by Randy Kerkow
The receptionists had no clue what she was doing. She told me three times that I did not have a appointment then she realized I did have a appointment with the one guy who was there just sitting around. I waited twenty minutes for nothing. When I finally got to sit down with a tax guy I could not understand what he was saying and everything he read on the screen he would say out loud. It seemed like he did not know what he was doing WOW what a horrible experience I will never go back very very unhappy. I hope he did my taxes correct I have no confidence in him or your company.
