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September 2021 by Sterling C.
I recently brought my new puppy into the vet. I've been a customer for years. Over the last few years the customer service has gone way down hill and their quality of service has followed. When my puppy was at their clinic they found it was infected with giardia. However when I picked my dog up they failed to inform me. A month later they advised they made a mistake and told me about the disease. For those who don't know, this is very contagious to other dogs and it got my other dog sick, and my children's dog sick. They didn't seem to care and I had to argue to have them cover the medications for all the dogs which I still ended up paying part of. Highly disappointed and they did nothing to try to remedy the situation. A customer for 10 years out the door. I will not be back. Update: we were contacted by the vet who advised we were not welcomed back to their establishment as long as this review was on this site. Needles to say we obtained our records and found a new place for my dogs.
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June 2021 by Jerry Sowells
Best care my pets have ever received. Jessica is very knowledgeable and takes time to establish a relationship with patients and their families.
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April 2021 by Lynnette Y.
Many members of my family have taken our dogs to the Eagan Pet Clinic for at least 15 years. We had a great experience until the past 3 years. Only one of the original owners remains and she is only their part time. New owners are quite young and lack good and compassionate bedside manner. Front desk staff turn over is frequent and most portray a don't care attitude if you indicate you are unsatisfied with the lack of service; whether it be delays in being able to get an appointment in a timely manner or having to wait to be seen far past your appointment time. Office calls, vaccinations and surgical services, all charges have continued to increase; more then one increase per year. This negative review is not due to the pandemic; these issues were present prior to the pandemic. I've had enough of poor service, constantly raising prices and lack of compassion shown toward my dogs and myself. Good luck to you if you take your pets to this clinic. Your initial first or second visit may be fine. But thereafter be ware.
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February 2021 by Danielle H.
My pets have been patients of Eagan Vet Clinic for almost 4 hrs now. I had a neuter surgery scheduled with EPC for my cat for 2wks. During this 2 wk period, I noticed a separate health issue with my cat and had him treated by EPC in the mean time before his surgery. This treatment required 2 at-home meds to be given, one of which he is still taking - surgery was scheduled for today, 2/2/2021. I called EPC yesterday to be sure it was ok for my cat to undergo surgery while still taking meds for his other health issue. The first person I spoke with in the morning said she'd ask the dr and call me "right back." Finally at the tail end of the day yesterday, a technician called me, but hadn't spoken to a dr...was simply calling me back regarding the message that was left in the first place. Her solution was to bring my cat by 9a today for surgery as planned, and if the dr felt like it was a risk after an initial exam, they would reschedule. It wasn't ideal, as it was loading all my kids up and making a trip for nothing potentially, but I agreed. Trying to get kids to where they need to be along with getting my cat where he needed to be, all with a newborn along for the ride wasn't going to be easy time-wise, but it was necessary for the cat's sake. So this morning I arrive at 850a with my cat, my newborn son and 9yr old daughter, who has to start school by 930. I call and get checked in with the desk. They say someone will call me shortly to get my cat. By 920....30 full mins of waiting, I call again to see if they can get my cat because I needed to get my daughter to school. I get put on hold for another 5mins before someone gets on the phone TO CHECK ME IN .......AGAIN!! At this point the tech asks if my cat has fasted. Unfortunately, even though I spoke with someone from EPC TWICE yesterday, they failed to mention that I needed to fast my cat. So at this point it's nearly 930a, my cat can't be seen, and my daughter is late to school. 100% waste of my time. I understand things are different these days, but they've been this way for a year now. These issues of failing to inform a patient that they need to fast before a surgery, returning phone calls without answering any questions, being nearly 30 mins late....I don't think these issues have anything to do with the pandemic. You'd think, too, that having a scheduled surgery leave because of their mistake would at the VERY least prompt a call from an office manager or some one in customer service to try to rectify the situation, but nothing. Pretty sad. Looks like routine money makers are all this clinic are interested in.
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August 2019 by Steve W.
They do a fine job but feels like they are on the high side with pricing. Paying for the convenience, I guess.
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January 2019 by Nichol M.
So far, so good. Brought my 4mo pup for our first visit today. All of the staff were kind and Dr. Paige Holum sat right on the floor at my dog's level for most of the visit. She gave a lot of great advice and perspective I hadn't thought of before for training my newest fur baby. I don't have a lot of history with the Eagan Pet Clinic yet, but plan to continue care there for any of Zeus' needs!
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June 2018 by Felicia S.
I have been coming to Eagan Pet Clinic for about ten years. I've seen every doctor and they are all AMAZING! I see Dr.Peterson more regularly because my French Bulldog Orville has had many health concerns and she is always so attentive and makes sure to explain everything to me in a way I understand (basically in layman's terms lol) The whole staff at EPC is so kind, they always greet us with smiles and make sure we are comfortable. I also find them to be extremely affordable compared to vets I've been to in the past! I don't think I've ever had a dog that enjoys going to the vet more than Orville and that wouldn't be without the incredible staff at EPC
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June 2018 by Geoff A.
Very thoughtful and knowledgeable staff. Always impressed with their willingness to explain the case at hand and provide budget-friendly alternatives. Would certainly recommend to anyone that is looking for a new vet.
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May 2018 by Mallory C.
Do not take your pet to Eagan Pet Clinic. The vets pretend like they are knowledgeable about animal medical and care about your pet, but the clinic is only focused on making money (and lots of it). We had our dog, Roux's Valley Fever (fungal infection) medication all figured out and regulated. Dr. Holum recommended we take him off of it, and giving her our trust, we did. Months later, Roux had a severe flare up (diarrhea, rapidly loosing weight, not eating or drinking, and lame back leg). Dr. Holum was adamant that it was not the Valley Fever and convinced us to run multiple tests (all which came negative and cost around $200-400 a test). Finally, we racked up almost $2k in vet bills when Dr. Holum admitted she wasn't an "expert" on fungal infections and referred us to the UoM specialty vet. Then, after another expensive vet bill and ultrasound, the UoM specialty vet told us it was more than likely Valley Fever. We put Roux back on his Valley Fever meds and within 2 weeks he was back to his healthy self! I spoke with Eagan Pet Clinic's manager about how we felt like we had gotten screwed out of a lot of money and had the go around with unnecessary testing. The manager was unwilling to take any responsibility or refund us for any of the testing. Regardless of the monetary circumstances, the terrible thing is that our dog suffered for almost 2 months. I definitely feel like Eagan Pet Clinic took advantage of our emotions and trust. We have already found another vet and will not be going to Eagan Pet Clinic ever again. IN RESPONSE TO THE CLINIC'S COMMENT: The very first thing I asked when I initially spoke to your Clinic Manager was that we all sit down in person to discuss this matter. Your entire staff was adamant about NOT meeting in person, and only talking over the phone. Also, if your clinic doesn't plan on owning up to their mistakes and reimbursing us for some of our vet bills, why would I waste my time trying to schedule a meeting with you to be told what you already told me over the phone?
