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September 2025 by Jasmine Fisher
At 8 : 50pm the young lady locked the doors and just stared at me. It clearly closes at 9pm . Customer service is at a all time low
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July 2025 by Sidney Fuke
The best. Joi was the best she even stayed late to help us. SHE NEEDS A RAISE FOR HER help
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December 2024 by Rich Ward
I returned a hat for a refund 2 days after purchasing it. The guy struggled for 15 minutes to process it. He said “I think I did it,” and told me to leave. 2 weeks later I still haven’t received my refund. I’m out $45, and no one in store or on the Lids website has been willing to help me. $45 isn’t a lot to a corporation. It is to my family.
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May 2024 by Corprate Inc
Went to this Lids to get a hat made for a gift & the lady spelled what I wanted wrong even though I spelled it out myself on paper for her. When I went to pick it up she acted weird & I wasn’t sure why but once I got home & noticed it was misspelled I knew why. I called asking to get it corrected or a refund & she said once you walk out the door all sales are final so nothing she can do. It was her mistake & she KNEW she made a mistake & didn’t care but waited for me to walk out. I willl NEVER go here again.
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September 2023 by Nathan Confer
This store has horrible customer service. Went in to exchange a hat my son had for his birthday which was way too big. We had to wait for the store to reopen after the worker left with a friend/partner. Upon waiting in the 99 degree heat, we wanted to simply exchange the brand new hat for one he didn't have and/or one that fit as he got 2 of these hats and this one didn't fit. The employee inspected the hat and confirmed it was in fact unused and new. We were then informed that because his friend had taken the price tag off we couldn't even exchange the hat for an identical one that fit. (Note: We found the exact same hat in the store so we know they currently carried the hat and showed this to the employee). There was no apology, and was like too bad you're out the $41. We'll never go back.
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May 2023 by Pauly C.
It’s okay for a smaller store. Customer service is decent. Never had any issues when buying and looking at things. They usually don’t have what I’m looking for in hats/caps, so I go else where. Be back soon, maybe.
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April 2023 by Pauly C. (Paul)
It’s okay for a smaller store. Customer service is decent. Never had any issues when buying and looking at things. They usually don’t have what I’m looking for in hats/caps, so I go else where. Be back soon, maybe.
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November 2022 by David Rodriguez
Want Horrible customer service? If so come here. Don’t believe me? Come right in.
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October 2022 by Glen Erazo
Amazing staff, looking for my old hat file, seems like they can make something work
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October 2022 by Tara Paul
The Ladies that work here are very helpful the store was clean and smelled amazing ?
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September 2022 by Kenya-Ottauna Blac-Wiley
My wife and I love this store. Salena and Nikki are the best. They always get us in and out quickly, they are knowledgeable about new products and I’m very picky and indecisive they know exactly what I want and need. Thank y’all for wonderful customer service and always being friendly and personalizing out hats. #PhatPhat & #Munchie
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September 2022 by Nate S
Store “open until 7:00pm” as posted. Worker in store and doors were locked 10 min early.
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September 2022 by E
worker was so rude she was on the phone while working and refused to help me until she was done supposedly she had the tag multiple boxes of hats. Then I said I’ll take one of those whenever your ready. She said “your gonna have to come back it’s gonna be awhile!” Then I tried picking up the hat and she flipped out “don’t touch these I can get in trouble.” Lol can’t you get in trouble for being on the phone while working when customers in store!? She was acting like I’m going to steal something.
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October 2021 by Sandi Alsides
Store was clean and employee was helpful. First time to this outlet mall somewhat difficult to find store. No signs for store around outside of mall until you start walking into mall. Located next to Adidas.
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June 2021 by Omari Hoover
Good hats. Nice location. Always helpful staff!
