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“Nicest Office Max I’ve ever been in. Been here twice this week. First experience was great. Unfortunately the second time was not as efficient. Needed a manager override on a return and there were no managers around. Not effective use of cashiers time, other customers’ time, and our time. Managers should be more aware of things. Kind of disappointing.”
“Lane came out to our shop in Alexandria, MN and was very knowledgeable and helpful. I learned how to use the machine better and he got it running better as well!”
“Our relationship with Metro Sales has significantly reduced our overhead and increased our image to our members. The quality of our newsletters look professionally done, event programs are no longer sent to a printer, we do it inhouse. The staff in sales and maintenance are knowledgeable, helpful and listen to our needs and respond appropriately. This has been a great partnership and one we plan on continuing in the future.”
“I know almost nothing about about CBS because their support showed up, identified how to fix our machine, ordered new parts & left so quickly that I didn't even run into them. Excellent impression so far.”
“My home ink jet printer got a paper jam, and I couldn't figure out how to get the jam out. Called TOPS and they told me I could come right in. Although it only took a couple minutes to remove the jammed paper remnant and show me how to do it, I was prepared to pay for their incredibly professional and very timely service. However, the gentleman who helped me refused any payment for the service. One sure can't find over-the-top customer service like that these days!!Thank you so much to TOPS!!!”
“Great Company to work for and even greater compassion for it's customers. You can really see how each employee is passionate about their job and just wants what is best for each customer using their products. Their passion and energy and will for providing the best products for the best prices with the best customer service is what separates them in the field of office automation.”
“I love my Innovative team! They always give me the best customer service and they are so helpful. I especially appreciate Raina on Team Inspire, Joy in facilities, and our Sales Rep John. Great people that work as hard as possible to get us what we need, even during a pandemic when supplies are scarce for some things. Couldn't do business without them!”
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“We bought a printer there yesterday and the sales lady was very knowledgeable and friendly. The store was very clean and organized. We will definitely be back to shop there again.”