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December 2023 by Lisa Carmichael
I have always been happy with the service at Paradise. I miss pre-Covid days of the popcorn machine and Peanut the parakeet. Even through times have changed, the service is still good. Brought my daughter’s car in today as a treat for her. She’ll love it. I added mat cleaning as a bonus.
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December 2023 by Landon Vath
I took my two year old Ram to Paridise in Eagan to be detailed. I had used it for hunting, making firewood, and driving gravel roads many times over those two years. I also have an Australian Shepard that sheds a lot. I had never used Paradise for anything other than exterior washes before.I bought their #2 Complete package. When I came to pick it up, I was blown away. It was everything I could have hoped to see, inside and out. It looks like the day I drove it off the lot. I will be back with my other vehicle and have this done once a year. A small investment each year in keeping them in great condition.
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December 2023 by vinny T
First time paying for a detail job, mostly bc of the light scent of smoke from my newly purchased truck. (I usually get headaches from the smell). Anyways, the truck looks like brand new, the smell is a lot better.Reason for not getting full 5 stars are some residual residue on certain spot, and smudges on window. The got the higher end package, so i would hope it should get close to perfection...hence the 4 stars.
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December 2023 by Biscuit Maton
I figured with the price that i was getting a quality service. Should have known better when the women at the end weren't able to dry the rear window off so they just kept hitting the rear window with towels. Paid for the full service and didn't even get the dust off the dash cluster...I'm highly disappointed with the service, especially for the price I paid!
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November 2023 by Heathen Biscuit
I figured with the price that i was getting a quality service. Should have known better when the women at the end weren't able to dry the rear window off so they just kept hitting the rear window with towels. Paid for the full service and didn't even get the dust off the dash cluster...I'm highly disappointed with the service, especially for the price I paid!
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October 2023 by Najma Hussein
Worst service ever! I paid so much for the everything plus add one, and my car seems like it hasn’t even been vacuumed. And the managers are “busy to even deal with complaints. I highly don’t recommend them.Services: Full body wash
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October 2023 by Stephanie D.
Car was nice and shiny afterwards. A few smears inside but to be fair, with 3 kids and a big dog, it was messy. I felt bad because I had stuff in the back but they vacuumed under the stuff and it looks pretty good! The gear shift area and cup holders are still dirty, but that may have been extra. Regardless, worth the money. Polite people. Definitely will go back again.
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October 2023 by Jim Sampair
This is the second time I told myself never again, and it will be the last. Coffee stains front and center still there and sand in the shift pouch not vacuumed at all.
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October 2023 by Eli Khoury
I had high hopes but was very quickly disappointed, for $39.63 “supreme package” I didn’t realize that they wash the car and I would have to wipe it down myself and the staff and the manager we’re watching me with no help and when I asked the supervisor/manager his reply was we don’t clean cars like that.I am 100% positive that the high reviews are from the staff, there is no way anyone can give not even a single star review. NEVER AGAIN, save you money and your blood pressure and go somewhere else, what a disappointmentThe manager was as serious as can be, warm body at bestServices: Full body wash
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September 2023 by Jennifer Quintin
Brought in my daughter's first car, a 2004 Toyota Matrix, for a thorough clean. The inside had not been cleaned for years. The manager at the Eagan location was extremely helpful in selecting the type of service I would need to get the results I was looking for. I was highly impressed with the outcome and the attention to detail that they provided.
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September 2023 by Gregg Damminga
Service and quality have gone way down since the ATM type machines were installed. Seems like most times something is not working. This past weekend, I purchased a Ceramic, and the soap, multicoat, tire brush, RainX and wax all were not functioning. When I complained to the supervisor, and asked for a refund or free ticket his reply was a snippy "we don't do that any more, we can only rewash it". Except things were broken, hows that supposed to work? A different guy in a red polo suddenly appeared who gave me and 4 more people I told that things were not working, refunds. All the while they were still feeding in cars with a broken line, never stopped.
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September 2023 by Kara Frahm
Terrible! The exterior is ok. The interior looks awful. Just paid 40 bucks and have to re do it.
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August 2023 by Roberto Marin
Very very disappointed. Be aware customer services is very very bad in some point of the washing process. Here my experience.Is the second time I have run into the same guy at the entrance, I don't know his name but he seems to be in charge of the area where they receive the car. I have gone to wash my car and for time and very personal reasons I have had to take my mom with me, I have asked the favor that my mother stay in the car while they wash it because she is weak and sedated after a treatment against cancer and it is very forced to even walk for her. I only asked for a favor and the guy in the most rude and disrespectful way says that she can't stay in the car and if she can't get out then I should get out even though over his lack of kindness and condescension I got out and left. Today the same thing happened to me with the same guy, my mom comes in the car asleep and weak and I ask him for a favor and I tell him, that I'm not going to be there, I'll go to the waiting room just to let her stay there and again his lack of tact. I asked to speak to another manager "Billy" and he was a little nicer but he also said that there are strict orders, bla bla, that there are company policies to avoid trouble if someone suffers damage from the machines during the exterior washing of the car and avoid lawsuits or things like that, and that is well understood, but wouldn't it be a reason for a lawsuit if a person falls walking inside the establishment because of the wet and slippery floor that is when you are going to get back in the car? Is common sense.In conclusion, the lack of professionalism when dealing with customers is annoying, the lack of tact because, even if the answer is NO, there are beautiful ways to communicate, you don't expect them to tell you things like: if she can't be get off the car then, you Must to take her home, as if she was an object, do they know where I live or under what circumstances I had to decide to go wash my car, hell NO.Other than that, I congratulate the girls who are at the end gates, they put in a lot of effort.BE WARNED, they’re not there to help in any ways.Hopefully management take this comment in account to improve customer services.
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August 2023 by Warren Buckhalton
I have had my vehicles washed at this particular location and haven't experienced any car wash service issues however this day was an exception. I advised the person who received and prepared my vehicle prior to it going through the wash that I had just returned from a trip and to address the bugs that were on the front bumper along with the windshield. Also the wheels as well. However when I had left and inspected my vehicle it was the worst car wash that I had ever been provided by this facility.
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August 2023 by Jon Morrissette
I wasn't sure what to expect since this was my first time and people have had some serious words/emotions in other reviews. That being said WOW! My nearly 10yr old car looks like new inside. I can't wait to go back and get the whole package. Everyone was nice, the detailing lounge was comfortable and quiet (and I got to keep an eye on how everything was progressing).
