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January 2024 by Ruth Plata
Petco always has what I need for my pets.
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January 2024 by Jen M
Customer service needs to be better. When we go to a store we don’t normally shop at, we expect to be helped in a kind manner. The employee last night was not professional at all, and pointed at where things were like we knew where the product was. Was also (almost) denied a sale because he needed video proof of the size of our tank for a king betta. I get that, I work with animals but not believing the size that we say and saying “no” and turning your back on us is extremely disrespectful! My significant other said the wrong tank size at first, and the employee made it a big deal stating “oh so now the size of your tank is bigger” The whole experience was awful I can’t even explain it all in detail. The only reason why we would go there is for a king betta, nothing else. Work on your customer service because snarky sarcasm is not the correct way to treat anyone!
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January 2024 by Ann Hauser
Unfortunately, upon trying to return an unused item with tags still on, I was told it was not possible. I had exceeded by a week or so a store's policy of returns accepted within 60 days. I inquired if I could get a store credit for the amount of the item, but was told no. We are new to Petco and were not aware of such a short return time policy. I assume it's stated on the receipt, but I wish clerk at time of purchase had informed us of such a short return time policy. Please note that this return policy issue in no way influences our full satisfaction with the puppy training with which we've been involved for the past few weeks. The training has been awesome!Thank you.
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January 2024 by Noah J.
the employeea are incompetent They do not know what they're talking abt and a lot of their stuff is expired
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January 2024 by olivia grajeda
Petco is the best! Always find what I want and more!!
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January 2024 by Jo M
This is one of the larger petco.Good staff and decent stock (given covid changed everything)
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January 2024 by Cindy
It was easy worked without a hitch
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January 2024 by Patrick Johnson
Staff is always helpful and friendly. Nice selection to choose from no matter what pet you're shopping for.
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January 2024 by Redfox12 g
Came here today to buy a thunder shirt for my dog. The man who assisted me find the item was very helpful. The store was clean and well organized. All the staff I interacted with was very friendly.
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December 2023 by Melissa Gallagher
The girl there helped me alot on my bearded dragon
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December 2023 by Vickie Dailey
Great place to go for vaccines. Lots of great holiday items for pets
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November 2023 by Hannah Crookes
The person who answered the phone was super rude and made me feel so dumb for my questions. I will 100% recommend the Apple Valley Petco, as their staff was super sweet and help answer my questions and guide me to where I could further assistance! Awful experience here, and unfortunately not the first time either with this location.
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November 2023 by Jake
Got what I needed out of the place. Young lady at the counter asked if I wanted to sign up for the free program and all I told her was that I wasn’t interested. She gave the biggest sigh I’ve ever heard like I just ruined her whole day because of it lol… I get customer service sucks dude but damn, misdirected much?
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November 2023 by Grant weber
I recently went to petco to get a hamster. The store was understaffed and Javier was the person that was helping us while going between checking out the other customers Javier handled the situation wonderfully and i have an issue with not speaking up and when I realized he had packed up the wrong hamster and told him he handled it very well while under the stressful situation
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October 2023 by Bonnie Tangness
Very helpful carried litter buckets as I am not strong to lift from carts once filled. Everyone is very friendly.