-
November 2023 by Ramona Halverson
Professional & Courteous!!! Happy workers. Made all communications clear and cost was exactly what/how they said it would be! & We traveled across the country! Thank You PODS
-
November 2023 by Jesse Carroll
Great easy service to help you move. Move at your own pace, drop off and pick up is great. Drives were complexly professional and did a great job moving and placing the pod.
-
October 2023 by Twanna Anderson
PODS sucks. Not this location but the company as a whole. I tried scheduling the delivery of my things through the process as it was outlined to me. PODS erroneously debited my account three weeks early which began ugly things happening to my bank account. Had to cancel transportation in order to get a refund for THEIR mistake and then they DEBITED MY ACCOUNT AGAIN! So now they have me for almost 6K, the second transaction not entirely their fault since my account could not absorb the cost and shouldn't have been. I've worked with my bank to make up for most of the fees I had while my account was messed up but since PODS doesn't actually SEE the pain they caused they are trying to ignore me and not offer anything to make up for the pain they caused. And the effed up part is they have my stuff and still collect almost $400 a month while I try to save up to make up for what I lost through this ordeal just to get my things. One of the worst experiences in my life.
-
October 2023 by K Nelson
I have not only referred many clients to PODS I and my family have used them personally as well. (longer than would have liked, got a little expensive over a year of storing) since it took me so long to go through things I didn't want to move boxes into my new home. It was nice to have it on my property so I didn't have to go to a storage unit to sort through the stuff.
-
October 2023 by Tony H
This company is extremely unprofessional. They charged me for a delivery charge of $160 and the entire monthly charge over $300 for a unit that was leaking water and when I called them to pick it up and return it they did not respond that same day (Friday). I called customer service several times and tried to get a resolution to the charges. I said I would cover the delivery charge and a portion of the monthly fee since it was at my property for a few days. They will not respond with any type of resolution. I talk to customer service and they tell me someone will contact me to figure this out but they have not on at least 3 occasions. I will never recommend this company and never use their service again. Awful company. Absolutely awful.
-
August 2023 by BlackFox
It made moving so much easier. Just pack up the pod, and they take it away. It's that simple. The team was very responsive and helpful with scheduling the drop-off and pick-up. When the pod arrived at the next destination, everything was still in place. That was after shipping out of state, storing for a month, and then shipping to the new location. So, as long as you pack well and secure your belongings with ropes or straps, they'll survive the trip! It was so nice not having to worry about finding, renting, driving, and returning a truck. 10/10 would recommend and will be using Pods in the future!
-
June 2023 by Tiffany Brown
The only reason for four stars is the price. We moved cross-country though, so of course it would be expensive. The customer service from the sales agents, billing, delivery contacts, and collections were very personable. We used the smallest POD available, I think 8', and it worked perfectly for what we needed. It was clean/like new. There are strap connections inside. All our valuables were undamaged. As long as things are packed properly, there is minimal shifting around. The delivery drivers are rock stars.Just be sure to know that the shipping charge is automatically collected seven days before the container is scheduled to be picked up before shipping. That was a misunderstanding we had, but everyone we spoke with was very nice.
-
April 2023 by Tinya White
I Move from one state to another state and the price change without my approval for delivery & storage in the same state. Upon my final delivery after a year storage I was charge additional $301.00 for 25 miles delivery. Some of my very expensive items was broken when I open the container and I haven't heard anything after putting in a claim.I will never use them again, cause they are not trustworthy company to use.
-
March 2023 by Kevin Lau
There were items that were broken and unrepairable. One of the containers floor broke open. The PODs delivery vehicle drop oil all over my new paver driveway. There were hidden additional cost for delivery when requesting a certain time range. For the amount of money I spent, I would have expected more.
-
January 2023 by C S
Great for across the country moves. Costs seem higher upfront but they are comparable to U-Haul truck rentals when u factor in gas prices, hotels, and moving several vehicles. Plus its just 1 less thing to worry about. I had a great experience moving 1000+ miles away.
-
December 2022 by Chris Oace
Details I entered into the website never got into the order that I completed with an associate on the phone. Total disconnect and wrong placement of the POD, blocking my driveway and all further access to my new house. PODs needs to figure out why... and all they could do for my inconvenience was $50 off....could not have thanksgiving at the new house. Not happy. I would use them again but make them read back my instructions on the phone to avoid this disconnect.
-
December 2022 by Isaac Contreras
So much can go wrong with a move. And not having to worry about my stuff was great. The folks on the chat were super responsive and helpful. The drivers were professional, helpful and friendly. It was nice and refreshing to be treated like a customer and not just a transaction.
-
November 2022 by Lisa Jost
Quality customer service - patient, informative, gave options, etc. Consistent service when ordering, questions on account, and scheduling order. On time and reliable delivery and pickup. Container was clean.
-
November 2022 by Tiffany Loidolt
If I could give 0 stars, I would. After purchasing the “recommended“ pad lock, my unit was broken into and over $8000 worth of my belongings were stolen. My unit arrived at the Eagan, MN location with a cut lock. I was NOT informed until 10 DAYS LATER when I went to collect my belongings!!! 10 days!! So who’s to say what really happened…. I filed a claim, but after three tedious months, I only got a portion of my money back. Bad on you PODS. Real bad.
-
September 2022 by Andrew Talley
I'm not even going to bother looking for any other moving or storage companies. I am completely satisfied with the entire process start to finish. I booked everything online and it was very easy. I had to reschedule twice and it was simple and no big deal, no extra fees. I had PODS store my container until I was ready at my new home. Honestly don't go with anyone else.
