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March 2024 by Brad Winters
I took my vehicle in for a busted serpentine belt, was charged $1200 and my car had a hum that it never had before. I needed a power steering pump three months later, I asked them to fix the hum and replace the power steering pump. They did replace the pump, charged me $600, didn't fix the hum, and because they didn't tighten the banjo fitting properly the new pump failed in a few weeks. I had a third party look at it, they didn't install the pump properly which caused the failure. I had to hire another to replace the wheel bearing hum, which cost another $300. I took the car back because of the power steering, they supposedly fixed it, but it was squealing before I even left. I drove it another 200 miles to see if it would work it's way out, but it didn't. I now need another party to fix the pump. Tires Plus will never see another dollar from me anywhere.
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March 2024 by Bill Raleigh
Helpful and friendly. Got tires and new exhaust. They threw in an oil change free of charge. It's the little things like that that make customers come back. Thank you
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March 2024 by William Bergkamp
Avoid at all costs. They asked me to move up an appt for tire replacement because they had "lots of openings" today. I drop my car off on time and was told 1.5 to 2 hours. I return 2 hours later to find my car exactly where I left it. They hadn't started the work. I received no call and no updates. I asked for my keys back to take my business elsewhere and the staff didn't seem to care at all. Nonexistent communication and service.
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February 2024 by Jason Ecker
They won’t mount and balance brand new tires just because you didn’t buy the tires from them, seriously? Very disappointed since the location is convenient and I’m happy to pay for good quality work especially when it’s local to me. I have never had a shop not offer mounting and balancing regardless of where the tires are from.
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February 2024 by Mr X
Dropped off my car of oil change,i went to the store today to pick it up when I walked in to the store the front dest man didn’t greet me instead made a phone call to a customer the number was wrong tried to call another number explained to the client on the phone what was recommended to fix the man rejected the suggestions the front desk man walked back to the mechanic told him not to fix anything still didn’t interact with me like am invisible then ask in so annoyed tone what can i do for you ,Am here to pick up my car he check the work put numbers in computer then put your cardI asked him about the cost he said $54But that seems off the coupon online says29.99 ok i will add it it’s now $35That behavior is so wrong you know what is available to save me money why you didn’t apply itI work for best buy and we always inform the customers about all the new dealsNever going back again
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February 2024 by Lauren Rauchwarter
Quick to get in (same day as I called) with friendly and knowledgeable staff that made things as easy as possible giving me a tow company contact that could be added directly to my bill and up front pricing.
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February 2024 by Laura Rinker
Brought in my tire for a leak at the rim ( not a puncture or tear), paid the 50$ fee but the issue was not resolved and the leak persisted. Staff was not able to tell me what they had done to the tire and service took far longer than neighboring business which did the repair correctly and for free. Poor customer service at the desk and an expensive service for the work not to be done correctly. Will not be returning to this business.
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February 2024 by jose mata
Very bad service, I took my truck to change the oil and they forgot to put the cap on, I will never go there again, when I return they didn't even give me an apology, I just hope that my truck doesn't give me problems because I will blame them since I drive it and throw it away .
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January 2024 by George Deer
Very responsive.
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January 2024 by Michelle Schally
Set up an appointment to have an alignment and when I get there I'm told they can't do it. Was never given a reason why, just told they can't do it. It wasn't busy and there were three employees sitting around talking when I entered. Not even a phone call to cancel or reschedule.
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December 2023 by Shuvadeep Roy
Rate too high
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December 2023 by Zach Turner
It was great and simple. Though the staff didn’t check my appointment request beforehand, when I went in they were able to get me in and give me the time and price estimates. They called me with updates and emailed me the inspection report for my car. They were really respectful. Usually after a trip to the shop, my car seat is pushed way back and the steering wheel is greasy, but Tires Plus team members made it seem as if they never were inside the car. The cashier Maximus is very nice.
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October 2023 by Jacqueline Latour
Love this place! If you're looking for honesty. Go here.My dealership said I needed to spend $1200.00 on brakes. These guys said they would do it for $950. However, once I arrived and they saw my brakes, they advised me I didn't need brakes at all!I thought it was weird that I would need new brakes with only 20k miles on my vehicle. I won't go anywhere else but here. Their honesty has made me a regular.
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October 2023 by Lisa Carmichael
Tires Pus in Eagan has always been very fair with their services. It’s hard to find good good service and have been very happy with Tires Plus
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October 2023 by Billy Brock
Had struts installed, defective, replaced them, defective again. Control arm installed a few months later, defective, warrantied but charged over $300 to install replacement control arm. Been a customer for 30 years, always been happy, but this doesn't seem right. Why should i have to pay to install a replacement of a defective part???
