U-Haul Neighborhood Dealer

Most Recent Comments

• August 2023 by Mark Paulsen
  Never trust Uhaul Kennebec Drive in Eagan... the took my reservation for a 5X8 trailer for a one way trip to Montana (made 3 weeks early). They called 3 days before my trip and said all they could offer is a 12' trailer (which I'd have to drive 70 miles to pick-up). The best part is went I went to leave a review on their site I wasn't able to because the the reservation was cancelled. Worst customer service ever.
• May 2023 by Cami Brown
  Aaron was extremely helpful. Picked up a trailer and received excellent service. Thanks!
• September 2021 by Maslah Hassab
  Excellent
• September 2020 by Eliana Yonas
  Great customer service!
• March 2020 by Michael Myers
  Kyle and his team are very knowledgeable and highly trusted with all my service needs.
• January 2020 by Caroleka Sumner
  Self check out took about 30 minutes!
• November 2019 by Christopher Shipp
  Very helpful. Got checked in quick. No line. Friendly place
• November 2019 by robert richardson
  Very friendly and helpful staff and quick service.
• September 2019 by Robert Kielland
  Yes had very bad experience here also. Had a reservation to rent a piece of equipment, but need an extra part that legit U-Hauls carry. I ask him politely where I can get one and barks at me "AT THE AUTO STORE!" With that tone I start walking away, he says do you want the rental. I reply I don't know. Now he's irritate, and says I canceled it. so I leave find another store run by U-Haul and he tries to put a block on me from renting. Called corporate and cleared everything. So anybody looking to rent avoid this store!
• September 2019 by Robert K.
  This location is owner operated, it is not run by U-Haul standard. Had a situation where I was left to find part need for my equipment. So I left to find a store that could accommodate my needs. Only to find out that he blocked my rental availability at all stores. Since I complained about how rude his service was. I would not recommend this store at all.
• September 2019 by Patrick Fey
  Had a similar experience as another review I read on google. After dealing with what I perceived to be very poor customer service and rude staff I went to a different location only to be told this place had put a block on my account. Luckily the corporate location I was at was able to resolve that quickly. I would recommend using a different uhaul location.
• June 2019 by Sandra B
  I made my reservation with the 800 number after my call was forwarded after dialing the location direct. I arrived after being told that Autoworks would be able to sell me the ball for my hitch and would connect the trailer (possibly a small charge they couldn't quote me). I walked in and the employee behind the desk did not acknowledge me. Rather I had to ask for help. The situation went down hill as I was met with one word responses finally walking out of his store and sitting in the parking lot with my daughter with her calling another store and I calling corporate back. At 11:45 the employee walked out to my car and said “what are you going to do we close in 15 min”. I told him to close the store I was filing a complaint. He walked away saying thank you and then said something I wasn't completely clear on until I arrived at Burnsville She'll Uhaul ( very helpful very nice use thislocation for uhaul rentals, fish bait, auto repair all your needs) and the Autoworks employee put a block on my account stating I was “rude and upset because I was not ready to tow when I arrived”. Seriously, you are rude to me, I call you out and make it clear I'm not going to take it, you walk away and say f-you and then cover yourself by putting a block on my account thinking you have just screwed me as corporate needs to talk to you before they will remove it and you are closed for the weekend!! I would not recommend this location after my experience. Dalia at Lakeville uHaul was fabulous too, she was on the phone with my daughter through the whole thing and helped us secure the reservation in Burnsville as well as walking us through getting the ball installed. Autoworks your employee was Rude, and completely out of line.
• April 2019 by Monica Leyva mederos
  very disappoint on this location, the customer services is horrible, the person at the front desk was very rude and disrespectful. we was having issues with the online checking and he made us wait for 15 minutes even tho noone was there and he was not busy at all. WE WILL BEVER RENT UHAUL FROM THAT LOCATION.
• December 2018 by Patherchia Thao
  Amazing service and price. They got back to me pretty fast and they worked with me when I was running late to check in. Would definitely go through again for moving in the area.
• December 2018 by Howard Winter
  Very helpful, but equipment needed a little work.