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September 2024 by Jose Rafael Gutierrez Cabriales
Excellent
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August 2024 by Itziry Pliego
Worst customer service ever don’t ever open up and account with us bank management there is the WORST. They will steal your money and close your account without your consent.
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August 2024 by Gennadiy Kazistov
Used wire transfer at Eagan branch. (At Cliff rd) Wire transfer was canceled without informing me. I ask about explanation- US bank said they can cancel wire transfer without informing customer. Very bad tellers and very rude manager. I will quit that terrible bank. Not recommend!!
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April 2024 by Jesus Omega
Came in with a question for a banker left with the same question unanswered, sat down in the waiting area for a banker but first you have to talk to a bank teller to prove its above their pay grade, when we passed the banker claimed they didn’t do what I was inquiring about, then I mentioned I did it online just had a question about part of it so we had a seat, I thought to myself “this is a waste of time if supposedly this guy doesn’t know they offer the service what is he going to know about the specific question I have “
And I was right, guy with spiky hair and glasses I think black hair not sure if he even mentioned his name , I know AI can do their job but sometimes you have a question thats not mentioned online so you go down to the local US bank and expect a professional friendly atmosphere but it feels like they cant wait until you leave and are upset you even came in. Should have just stayed home with my unanswered question at-least I wouldn’t have wasted my time
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March 2024 by Steven B.
My wife and I have a joint savings account with this location of U.S. Bank which is handy for cashing checks. Employees have been great for the most part. The drive thru is another issue that seems odd. Only one line is open at times which is the commercial lane, and not sure why the other lanes are closed? I remember only one time they had two lanes opened.
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February 2024 by Connor Siebert
Everyone here was great, but KP Boonwong was more than helpful! He helped me set up a savings account and was exceptional at explaining a lot of different things including different credit cards I was interested in! Was very impressed and will be using this branch much more often!!
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January 2024 by Rick Kelley
Extremely professional and efficient. Customer service is excellent. Communication between us and the employee was as good as it could be. Ensured we had all of our needs met.Thank you!
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January 2024 by The Ole Bob
Absolutely horrible location. The ATM never is working, the drive thru tellers seem to barely know how to add. The workers seem like desperate hires to fill positions, completely unqualified in my opinion. It shouldn't take a hour to deposit a check, I think I'll be closing my account and go to a credit union.The drive thru tellers are also very rude with attitudes, most of time i've been at the bank, I hear customers giving attitude back to the dummy workers....lol! There is also old geriatric worker that should be in a home, not at a drive thru working for a bank or anywhere. US Bank in general is a joke and clearly don't care about their customers or professional image anymore. I have never seen so many dummy workers in my life at a bank. This should be embarrassing for any company. I will no longer be banking with US Bank, so happy I'm leaving :).
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June 2023 by Bill C
Unpleasant and unprofessional staff. Terrible customer service.
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May 2023 by Eliana Gostomski
David Solis was so kind and helpful! He took the time to answer all my questions and was very informative! He explained everything in a way I could understand and provided a very positive and professional experience!
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May 2023 by Peter Lee
Got great service from the older lady with the white hair at this branch. Think her name was Deb? Let me know so I can give a review to corporate!
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April 2023 by Drak L
Got great service from the older lady with the white hair at this branch. Think her name was Deb? Let me know so I can give a review to corporate!
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January 2022 by modify rc
This location sucks. Everytime I go here the older lady with the white hair give me a hard time. It's not just me I heard other similar stories from customers. I was making a withdrawal she told me funds were not available, dro e to burnsville location on 42 and got my Mont no questions ask 7 minutes later.
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December 2021 by Mohamed Elmi
Needed a wire transfer asked me to make an appointment while all there bankers are sitting idle playing on their phone
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November 2021 by Chad Nyberg
I've been banking here unfortunately for a number of years, as what they refer to internally as a "wealth management" client, and I have still received so much disrespect and a lack of basic business courtesy, that I feel foolish for continuing on.They screwed up an auto-pay application which negatively affected my credit score, have spoken to me with disrespect, and I've witnessed them do the same to others.The only reason I stay is because of how much I have tied up and the logistical nightmare of the change. It's like a bad marriage! The manager here is very unpleasant and unprofessional. Steer clear...
