-
January 2024 by Jenna Pernar
Their customer service is top notch. They have an expansive knowledge base. Can’t say enough good things about them.
-
December 2023 by Daisy Bowman
Great variety of high quality food for dogs and cats and the pet appropriate Bakery is the cutest ever! They even do special orders- puppy birthday parties, holidays, Etc. They offer full grooming services by appointment and a DIY self wash area where they provide everything you need - brushes, shampoos, conditioners, towels, even aprons to keep yourself clean. Great grooming products section too!
-
November 2023 by Bruce Riley
We try to support small businesses and have been going here for years.Sarah the assistant manager has always been great and we really enjoy her great customer service.Dan the owner I can't say as much for.It seems like anytime we go in the store and he's working there's always some issue with product availability, coupons or special offers.He is so quick to say he can't keep track of the specials and offers.When I tried to use a Wag N Wash coupon for a dog food purchase it would not scan the barcode.Dan was so quick to say that the coupon must not be theirs it must be someone else's.After explaining to him several times and showing him on my phone that it was their coupon he finally hand typed in the coupon code and took the discount.
-
November 2023 by B W.
The floors in the self bathing area are very slippery and there is no mat for your dog to jump out on. I had a big towel for my dog because he is 160lb so I laid it on the floor for him to get out on. When he stepped off the towel, all four legs splayed out to the side and he hit in his tummy hard. Why would you put a slippery floor throughout your building? It wasn't just my dog slipping, every dog that left the bathing room struggled on the slippery floors all the way up to the register. If this were my business, I would be concerned about accidents. Knee, hip and shoulder surgeries are costly.
-
November 2023 by Shayna T.
I have lived very close to this location for about a year and a half now and just finally made it in. I love the concept of a self-serve dog wash. I have washed my dogs at home and the hair and mess sucks (not to mention the clogged drains...ugh). I came into Wag N Wash on a Sunday morning at open with my two dogs. I have a pretty high-strung border collie and a mini American shepherd who is pretty shy. I have always washed my border at home and my mini gets professionally groomed about twice a year and is otherwise washed at home. Going in, I knew my border may not be a fan. It was pretty packed at open so I walked in with my mini as my husband waited outside with our other pup. The attendant at the front assured me that I could go straight back into the self-wash station and someone would help me. I then called in my husband and we brought our dogs back. The person at the self-wash station explained to me the process and asked what type of wash I wanted. They have at least three options, ranging from $16-25 in price. The different lies in some of the shampoos and treatments. Since it was my first time in, I elected to do the basic wash. The tubs for the dogs are very large and there is a little slip to help hold your dog in place. The worker explained how everything worked and I got started. At first, both dogs were not having it and were whining. I can't blame them...this was a new place AND they were being bathed. Eventually, they calmed down a bit but were still pretty vocal. Next, I went to the drying station and noticed that only about two of them had hoses and worked. This was super frustrating because I had already gotten my border into the drying area and hooked her up and when I asked the employee how to work the dryer she said that a lot of the times they are out of order and to try a different one. The only other working drying was next to another dog getting dried, so to ensure I didn't stress my border out even more, I took her to the car. I was able to blow dry my mini a bit, but the air was cool and he was not having it. I think it would be very helpful to have an out of order sign so you know before you set up in the drying station that the dryer does not work. I paid about $36 for two dogs, which isn't awful, but I didn't get the most out of my experience since my border was not having it. I was able to give some info like my email and phone number so after my 8th wash, I will get a free one. That is a nice perk. Overall, the concept is great. My dogs got clean. However, there is not a lot of space between separate tub and dryer areas, so if your dog is nervous around other dogs or anxious, I would advise against coming here-at least during busy times like right after open. I also think out of order signage would be great for the drying area. I will likely not bring my border back, but I could see myself bringing my mini in between his biannual grooms.
-
September 2023 by Terri Leckas
This store is always SO clean and well stocked. Dan, the owner is always ready with a smile and takes a genuine interest in the customers and their pets. Always staffed with someone who is proficient in the nail trim and grinding that we need.
-
August 2023 by Stephanie Cannon
Everyone is so friendly and helpful. I brought my pup for a nail trim. They did amazing and offered treats to him. Found some he likes now.
-
August 2023 by farmer's daughter
I brought my dog (who does not travel well) for her appointment today only to be told by the owner that my pet's groomer "no longer works for us" and the groomer's replacement was "booked" today. He apologized and *thought* all of the now departed groomer's clients had been called. He made no offer to compensate my inconvenience caused by his mistake. (A look at the groomer schedules, a coupon perhaps?) I had to spend nearly two hours on the phone attempting to find somebody-anybody-who's not booked out for two months and willing to groom a senior dog.
-
July 2023 by Mc Corey
Absolutely love this store. My dog doesn’t particularly like getting her toes done or baths. However, she always parks up when she sees and meets the staff. When I walk into the door, I am greeted with friendly faces and smiles. Definitely recommend this location for food , toys and grooming or just to say hi.
-
July 2023 by Savanna Marie Thomas
Clean space, easy to get dogs in and out, friendly staff!!! They give plenty of shampoo and conditioner even with the basic wash. Complementary drying available as well. They also have ramps available for your pet if they have trouble getting into the tub on their own.
-
June 2023 by Julie V.
I bring my very shy and nervous dog in for a bath and a nail trim at least one time a month. I have consistently been impressed by the staff, they are always so welcoming, and patient with my shy dog. I wouldn't consider going anywhere else. These people are the best.!
-
June 2023 by Doug Bailey
Took our loopy little Pomeranian to Wag N' Wash yesterday for grooming. I have never used a professional groomer before, as I've always been able to take care of their needs myself. Now that I'm wheelchair bound it seemed reasonable to have her groomed and I could not be more delighted. Tiffany did an amazing job, the staff was kind to me and to my grandson and the dog looks amazing. I will be back. Thank you to everyone I encountered there. You were wonderful.
-
June 2023 by Gela Rocha
The staff was very friendly and attentive with us, we had a lot of questions and they were great and helpful. They gave us many advices so our experience was good ..we love that store!
-
May 2023 by Herbert Zaldana
Rebecca was the most unprofessional we have ever had loved this place until today. Rebecca tried to get rid of us in many ways. First claiming that we had too many cancelations (false)canceled once due to our puppy being sick. Than we found out she had set up someone else on our time slot. Than claimed that our puppy bit her totally false because the other girls were playing with her. It's unfortunate because we really liked it there but now afraid to take her there with people like Rebecca. I guess we will have to take our business somewhere else
-
May 2023 by kirsten gerhardt
I took Gracie here yesterday for the self shampoo. This place is amazing, so helpful and reasonable. I will be back.