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April 2025 by Addie
I will never put foot in that store again. The manager threatened to kick us out because we did not know someone else may have the same number when buying a new phone. Manager is crazy. A very scary situation with managers attitude. Wished you had zero stars....
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March 2025 by Rick Doten
Payment kiosk never accepts cash. Employees could care less. Gave me the feeling that my money wasn't good enough for this location. Atmosphere was wayyy too high class for something simple like an internet provider. Until this place tones down the ritsy atmosphere and starts accepting cash= I will be going to a different location instead.
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March 2025 by Nick Bingen (NorthofNorth)
After a truly horrible experience at the west st paul store, they couldn't have been any nicer and more helpful! Restored my faith in xfinity. Thanks so much u guys!!!
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March 2025 by Lindsay Knoll
These people don't know what they are doing, don't know the deals or promos, and you will be scammed. I came here after the MN State Fair because the person at the Xfinity booth told me they were running a promo that if you switched to Xfinity Mobile they would reimburse you for paying off your phone up to $400. The guy at this store then told me I had to go to Verizon and pay off my phone and smart watch, which I did. Then said I would be reimbursed. It never happened and a different person told me at a later date that I never "qualified" for the reimbursement.... I was giving them a second chance after having a bad experience years ago, but now I'm never go back to Xfinity anywhere.
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March 2025 by Maureen Gabrysh
Excellent customer service, although I still do not have landline service which is what I went to the store to get fixed two weeks
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March 2025 by Jason Lynch
If you have any other option for internet service; use it. On a corporate level, this company mandates poor customer service.
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February 2025 by Tomazin Scanning
Worked with Geoff Ingram. He did in a few minutes what Xfinity Chat and their very-hard-to-use international phone line could not. The call center literally could not email me/provide me with just one bill from last year for tax purposes (viva la paperless). Geoff was mellow, personable, and helped me with this and with a price quote I needed. Just make sure to do their easy online appointment thing and you should be taken care of in minutes. Just the way it is.
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February 2025 by Mohamed Duale
Came to pick up Modem. I was helped by OZ. OZ was extremely helpful and went above and beyond and provided great customer service.
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February 2025 by Valerie Vasquez
The employee was helpful and polite. We got what we needed, and setup was easy.
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February 2025 by Kelly Jacobson
The staff are helpful and knowledgeable. I highly suggest making an appointment if you can, or you may end up waiting. There is however lots of seating available, which is great.
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February 2025 by Mike S
Never tell them that you are there to cancel service. I was told that the wait would be about 25 minutes, but after 45 minutes to an hour of watching them help others who came in after me, I asked an employee who was walking around and doing literally nothing why I was still waiting. The employee then took a condescending attitude with me and made it clear he did not care about the wait and that it was not his problem. He started sarcastically suggesting that he could let me ahead of others in line and sneered at me. Some random walk in started talking to him, and he turned his attention to selling her a cable package, so I told her not to trust him or buy anything from him, and he got in my face and told me to leave and that he would call the cops if I didn't while grinning ear to ear like he was enjoying the interaction.
To be clear, I never threatened, raised my voice, or used any offensive language with him, so his body language was not defensive, it was aggressive. I was happy to stand quietly if he wanted to call the cops or try to push me, at least a trespass would urge their staff to actually help me cancel, and I will never use Xfinity again.
These employees are paid on commission and will treat you like garbage if you aren't there to buy anything from them. Xfinity can't keep up with Fibre optic reliability and price cutting, so they have a lot of cancellations and their employees treat those like they're the enemy.
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January 2025 by Jay
01/20/25 6:20PM
My little brothers phone needed an upgrade. Getting ready to buy a new iPhone and case/protector outright. No data transfer. Small sale but should not be more than 20 mins. Simple enough?
Nope. We entered an empty store with four reps and the atmosphere was super low vibrational. The rep never asked how we were, generally unwelcoming. One of the other reps sauntered over and was socializing with him during our interaction. No energy, can't show us the phones or colors..... We can "look at the band" and decide off that.
I thought it would be nice to give someone commission instead of buying unlocked from Apple or Best Buy but the sales agents here don't like money. Again, the store was a ghost town. The sales reps need coaching.
MANAGEMENT! Pay attention.
Call Xfinity from the comfort of your home for bad service. Don't waste time coming to this store for it.
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January 2025 by Steven Huntsman
Handy location,
Great service.
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January 2025 by thomastidewater
I try to call xfinity customer help line and I get connected to a scam website in China that infected my email. Super good, xfinity... super good!
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January 2025 by Richard Walsh
Not a pleasant experience. Upon entering the store, was asked my name so I could be put on “the list”. Was not asked why I was there. After 10 minutes, I asked how long the wait would be, and was told 15-20 minutes.
Meanwhile, I reviewed the store ratings and found many with the same complaint I was experiencing - employees visible and just talking with each other, and very long wait times. There was always one employee doing next to nothing, and whose only job was to add names to the list, but would not actually help anyone, their job was to add names to the list.
I was finally helped after 55 minute wait, and entire transaction took about 5 minutes - I needed a cable box swap, one had stopped working. Upon complaining about the inaccurate wait time and how long it truly was, I was told that I could make an appointment online, but this was the first I had seen or heard of it, and you certainly cannot call the store to get this advice, as many have noted. Seems strange for a company whose sole intent is to communicate information to not allow their stores to be communicated with.
When I asked why they don’t have a phone, was told they ended up just being a call center, helping people with equipment issues. Hmmm, think I’m seeing a trend here…
For a technology company, they have zero tech in place to help customers in person. I would advise not “stopping in”, unless you have lots of time on your hands or you are lucky and no one else is in the store. Do look for how to make an appointment online, but I have no idea where that is on the xfinity site. Call the 1-800 only if you want an effort in futility…it actually now makes clickety-clack keyboard sounds while u wait for the next computer response that doesn’t help you.
Dealing with this company is a total time suck!!!
