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December 2023 by Tristan Saito
Website states they can do repair of jewelry the same day or within 48 hours. Lady told me to find some other place and they won’t do any repair for less than a week.
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October 2023 by Nate Hovey
They did a phenomenal job modifying my Citizens watch, and at a really reasonable price, thank you so much!
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August 2023 by Stella Lindberg
I read so many great reviews about their ring resizing and am here to add another 5-star review. I needed my ring to go down an entire size and Brugen did a great job. They even replatted my ring and it looks brand new! (See the before and after photo). 10/10 recommend.
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June 2023 by Tom Grabau
Exorbitant pricing for watch battery replacements. Other jewelers will provide the service for less than 1/4 Brugen's price. Caveat emptor!
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June 2023 by Eric Nelson
They were able to fix the broken crystal on my father's watch from the 80s. After they cleaned it up and repaired it the watch looks like new! Repair cost was overall affordable, though the watch wasn't worth repairing. I had it repaired because it is father's watch and I wanted him to have HIS watch back, not an identical used eBay sourced replacement. Staff understood this and did fantastic work!
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May 2023 by Karyn Daft
Picked up my ring today only to learn that I had 2 diamonds missing. They would have not been missing if they did it right the first time!!! Completely disappointed with them.
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October 2022 by Yvonne Grover
I brought in my vintage opal ring to be both resized and repaired, as it was missing a small opal. The jeweler, Ayman Nakhla, devised a perfect solution that enhanced the beauty of the ring. I was so happy with his work that I brought my wedding rings to him as well to be resized and repaired. Beautiful work, excellent service. Highly recommended.
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September 2022 by kashia curney
The location was so convenient, with free parking and located right by the malls entrance. Clean, inviting, quaint and nice representatives when I dropped off my ring that needed to be fixed. I was told of the Jewelers hours and sure and behold he called me within 15 minutes after the start of his shift. The ring was fixed in one day and not only did Ayman fix my ring perfectly, he reshaped it back to normal and shined it up so it looks brand new. The ring is so special to me and when I explained why - he was genuinely kind with his condolences and understanding of why it is so precious to me. Very kind and very good work. I highly recommend this location for sure.
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September 2022 by Paul Young
Re-sized a ring with a complicated layout of gems across the top and down the side, so it cost a bit more, but had to go from a 6 to an 8 - understandable! We were going to take it back for other bids on the work but they accidentally did the work unauthorized but gave up $100 off for the error. Not bad!
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August 2022 by Greg Grace
I went in to purchase a watch, simple. I soon came to realize that the staff, including Amy Brugen we're wonderful! Knowledgeable and so personable. She took time with me, answered questions about rings I was curious about. I will choose Brugen jewelers for all my future purchases and recommend anyone who reads this to do the same! Thank you Amy!!! My watch is fantastic!!
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August 2022 by Adam Fff
I had the most wonderful experience with Amy and the other staff. I had brought my watch in I shattered by dropping it on cement. It took Amy less than 30 minutes to make it look fantastic again. I will always go to her for any additional jewelry purchases and repair needs.
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August 2022 by David Trudeau
The rudest owner I have ever met. Came in to see the pricing and possibility of a custom engagement ring and was questioned several times if I could afford it. Really??? Lady, I hate to tell you this, but you're stationed in a mall, and not even the biggest one in your county, lol. Get a little self awareness.
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July 2022 by Michelle C.
With so few jewelers wanting to do anything outside of what they sold Brugen is a breath of fresh air. Not only will they replace watch batteries but they resized our 20 year old wedding bands in house with quality. We go here for all our jewelry needs!!
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May 2022 by Susan Larson
I had 3 rings re-sized and I was so pleased with the rings and the service. Both people we worked with in the store (at drop off and pick up) we’re friendly and helpful. My rings for perfectly and they were even ready a day earlier than I expected. I picked the rings up about 3 minutes before the store closed and they were kind and helpful even at the end of the day. I would not hesitate to buy jewelry here or have any other repairs done that I might need.
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May 2022 by Lannie Beckman
Brought my wedding ring in - needed a new crown and a good cleaning yesterday - 24 hours later I picked it up and looks like NEW! Beautiful … very good craftsmanship. Love it!!
