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August 2023 by Debra M.
This is the best car wash around and right here in Eden Prairie. I got a new vehicle and am very motivated to keep it clean as I drove my last SUV for 20 years. Cloud 9 offers three levels of service and I get the gold. You can also buy 5 and get one free for whichever level you choose. The staff are professional and fast, but they are very thorough! I come here often and my car leaves incredibly clean. You can add a tip for staff in a couple of different boxes. My grandson LOVES the massage chairs in the lobby. As do I!
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July 2023 by Kim Roy
Kris and the crew at the Cloud 9 detail center did an amazing job on my Cutlass convertible! Hand Wash with rim and wheel dressing.Service: Auto detailing
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June 2023 by Terry Bruckner
Been customer for 10 years. The detail center is terrible. Recently I had my vehicle detailed,. Left wax in crevasses, was not happy. I took it back a few weeks later to have the wax removed. They still missed areas. Two trips, two days and still not done correctly. I told them I would not be back. Worst detail service I have ever paid for. Don’t waste your money!!Service: Auto detailing
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June 2023 by Donna Harms
I used to love going here to get a car wash an interior clean.The last handful of times the results have been less than acceptable.For nearly $50., I will not return.
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June 2023 by Tabitha Thompson
I’ve been disappointed the past several times I’ve been here. I get the platinum wash and floor mats are half washed, the foot-sill still has foot prints all over it and dirty water dripping down the back door. For spending over $40 with tile the service should be better!! The person that works the service counter is super unfriendly!!
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June 2023 by Emanuel L
I got a platinum exterior and interior wash, the outside was alright but for the interior all they did was vacuum and the windows, my center console still has dust and debris that was there before I took it in so I know they didn’t even touch it. I’m not that disappointed in the service and the people that do it. They were nice when I had to talk to them Because the cashier was rude to me off the get go and told me that I had to go figure out my own stuff Because of a coupon I was trying to use that one of the detailers had a misunderstanding with about it so I talked to one the guys and he was understanding about it and nice. But what makes this a 2 star is that the center cap for one of my wheels was gone after the wash and when I noticed a little bit later I called to ask if it was anywhere, just hoping really. But the same cashier from earlier picked up the phone and kinda ignored me then just said no after a little silence. So if I want the same cap I have to buy a whole new wheel. But even just a basic set that won’t match my wheels is gonna be 30$ :(Services: Auto detailing
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May 2023 by Cammie Hardouin
Poor customer service and staff are not focused on giving customers good service.Expensive, interior is not cleaned right ever. Lots of dust left on surfaces. Interior windows and mirrors are not cleaned with the Silver service as advertised.I wish they were nice, helpful and had a quality work ethic because that's what I paid for with the monthly unlimited but just got misinformation and dissapoitment at every contact point with staff.
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May 2023 by Monika M.
second time at cloud 9, had interior done this time, my interior is pretty clean, so not much to do crumbs left in the cup holder, interior looked like it hadn't been touched
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April 2023 by Jode
Update: I gave this place another chance and seriously disappointed.I paid for the platinum wash and not sure what that means? The inside is still dusty. Maybe I need to pay for detailing? I'm not surI was referred to this place by a friendOnly Sort of impressed.I purchased a car wash with the interior that gets wiped down as part of the wash and the car mats rinsed.Happy with the vacuum job that they did but the interior window still has lots of streaks on it. I'm not sure if that's something I have to buy separately to get the window of cleaned?
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April 2023 by Minh Hoang
Good experience with this car wash place. The process is seamless. You drive up and let them know the type of service then pay inside while leaving the key for them to drive up into the car wash tracked bay. At the end of the track, additional quick hand dry with towels by 2 staffs. Car came out clean and shine. Price for wash is comparable with other high end washes like Paradise, Mister, ect.
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February 2023 by Kurt Larsen
First time I’ve used Cloud 9 and I only had the exterior washed, very professional and my truck looked like new. Thank you for your service.
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January 2023 by Mark Brady
New Year's Eve. I got the Platinum wash. Not busy. The outside was good but the inside could have been better - not vacuumed at all beside the doors and the back trunk area poor job also could have at least wiped down around the cup holders and the door sills. Went back and showed him the missed spots he said we don't do that. $40 with tip expect more.
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January 2023 by Kelli Heckman
I so appreciated the free car wash for my birthday. The employees did a great job of wiping down the inside of the doors so they won’t freeze shut in frigid Minnesota. With extra expenses during the holiday season, it was nice to have something free for once.
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November 2022 by Rinto Dasuki
Much better cleaning compared to drive-through places. Happy with the result. We go there regularly for our car washes.
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November 2022 by W M
I have been coming to this car wash for over 15 years, and they used to offer such great service. However, it seems that ownership has changed in the last couple of years and the quality of their service has decreased drastically. I had hoped this time would be a better experience. Nope. They didn't vacuum the back seat at all, nor the cup holders up front and the mats still had loose dirt on them. The kicker was the outside. I paid $33+ tip for the Silver package and tire shine. I have included photos of their idea of "clean". I can get this quality at a gas station. And the tire shine is a joke. Just another way for them to screw you out of $3. The cashier, a woman in her late 50s, was extremely rude and unfriendly, as usual. And not just to me, but to all the customers. Like we were bothering her. The people wiping down the cars were in such a rush to get the cars out, that they didn't care if they did a good job. And it shows. Just laziness and lack of work ethic. It doesn't matter what your job is, but you should at least do your best. When you own a business, the customers come first and expect good, quality service. This isn't it. Save your money and go elsewhere.Service: Auto interior vacuuming
