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March 2024 by Ken Adams
Terrible customer service. Worker was rude and LITERALLY rolled his eyes at me when I asked him a question. On top of this my ice cream was melted. Would give 0 stars if I could.
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February 2024 by Hunter Shellum
Service is always good and accommodating. Ice cream and cake is always
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January 2024 by Benjamin Carlson
It's ice cream duh! Very good, very unique combinations, and you can build your own delectable delights!
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January 2024 by Amber Houterman
Clean, good ice cream, wonderful experienceDietary restrictions: I cant have gluten, I did not get glutened.Kid-friendliness: They were super patient while my kid and partner figured out what they wantedWheelchair accessibility: No stoops or steps or door frame to navigate
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January 2024 by Priyadarshee Mathur
This is our go-to place for birthday cakes. Assuming you like ice cream, they have better options for size and layers than the more rich/heavy cakes offered by local grocery stores and bakers.Kid-friendliness: It's good. ice-cream. Enough said.
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November 2023 by Juan López
Although the ice cream at cold stone was tasty, my visit was a bit hurried. Despite being the only customer, I felt rushed by the staff, which made it challenging to fully enjoy the experience and make my selection comfortably. Worst service…..
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November 2023 by Katie H
Service was poor, unfriendly, not helpful even when not busy and rude about giving change for cash. Exit sign is taped to door and doesn't look like it would pass code. Won't go back.
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November 2023 by Natasha A
Horrible mixture of ice to cream. Yuck! When any fast food place makes ice cream they combine a creamy element with what is essentially an ice element. That is why you can taste the difference from one McDonald's, for example, to another. One place might dial up the proportion of the ice element to save money, and then the ice cream tastes watered down and sometimes even has kind of a slushy consistency. That's what I paid top dollar for at this Cold Stone yesterday. This extreme low quality of product was surprising and disappointing. I never thought a Cold Stone would do this, as I've never experienced the cheap, icy type mixture at a Cold Stone ever before. Gross. Will not return.
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October 2023 by B Piechoski
Seems silly to review a franchise like this but I love this place and the staff are always hustling to get the line moving. They've made us several custom cakes that turn out well. Always friendly. I probably go here more than I should.
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September 2023 by David Okoneski
If I could leave no stars I would. Terrible service. DONT VISIT
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September 2023 by Allison
We came in and the ice cream all in the back because the freezer is broken. We asked for cookie dough ice cream and the ice cream was vanilla…. Also it was already melted (see photo ) and not ice cream at all.. It was very difficult to understand them and they also were talking to each other and poor customer service.
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September 2023 by David O.
Waiting 10 mins. No service lady walks in comes out of back ask to help her as I am standing right in front waiting to be helped. DONT VISIT!! TRASH
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August 2023 by Kimberly Chhoun
Horrible Customer service. The guy had a really bad attitude smh .
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August 2023 by Erin Navarro
We enjoyed our treat and the service was excellent!
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August 2023 by Eric Richens
Good variety of flavors and toppings. You can really calorie overload here! Not 5 stars only because ive seen bigger selections in other States ?
