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February 2024 by Donald E.
First time in this location! Not crazy parking lot like St Louis Park location. Busy store Love the $1.50 hot dog/soda combo! Also the great $4.99 rotisserie chicken!! Love Costco
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January 2024 by William L.
The employees here are consistently helpful and friendly. This goes for every single department from the pharmacy to automotive. I cannot say enough good things about the pharmacy. They fill your prescriptions quickly and accurately, and are always looking for ways to save your money. This location is like most other locations. They don't have a liquor store because Eden Prairie has municipal stores. Other than that, it's a typical Costco. I bought tires here for my VW. Great price on a full set of Michelins. I have had zero issues with the tires or installation. I would totally recommend Costco to buy your tires. For $60 a year, this membership is a bargain.
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January 2024 by Kurt Smith
Best place to purchase tires! We've purchased 5+ sets over the years and will always be a repeat customer!
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January 2024 by carol
I made an appointment online to have my tires rotated. When I checked in, I was told it would be 60 to 90 minutes. After 100 minutes, I asked how much longer it would be and they said another 10 minutes. In total, I was there for TWO hours. What is the point in having an appointment?minutes. After 90 minutes I startI
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January 2024 by M Z
They put my tires on my truck they put a used rim in the back between the leather bucket seats and let the rim roll back and forth and scratched up my leather then when you try and send a claim to Costco's insurance they deny it and they will not pay for it so you have to escalate it through your own insurance in order for them to take care of you and then you got to pay your deductible so I would stay away from Costco Tire Center unless you're desperate to save that much money they won't take care of you be sure you're ready for them to scratch or damage your vehicle and not own up to it or pay for it
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January 2024 by L G
Should have read the reviews. My husband and I were debating whether to get tires from here or discount tire and decided to go here since it would be a little cheaper. Soonest appointment was a month out which is to be expected in winter when everyone wants new tires. Dropped off my car and it was ready in probably 1-1.5 hours, not bad. Two days after I got the tires on a tire pressure warning goes off in my car. Filled up the tire and 2 days later the warning goes off again. Filled up again, and sure enough another warning. Not even a week after I got the tires we filled one 3x. My husband somehow by the grace of God got through on the phone lines and they said to just bring the car back, no appointment needed. Dropped it off and was told it would be an hour. 4 hours later had not heard anything. Called multiple times and wasn’t able to reach anyone. Got a ride back to the store and the car was done, they never bothered to call. They said they were short staffed (ok who isn’t) but they couldn’t take the time to place a 30 second phone call letting me know my car is done? Ridiculous especially when they cut the power to their phones. Apparently a stem something or other was bad and broken so this was replaced for free. I’ll go to discount tire next time. Then you don’t have to deal with the cluster and rat race that is the Eden prairie Costco.
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January 2024 by Patrice Groisiller
Had an appointment at 10:00am on 12/22/2023. Showed on time and decided to wait. Checked with counter at 11:00 and was told shop was still working on it. Checked again at 11:30, same answer. Checked at 12:00, same thing. Went outside, noticed my car was not in the shop, found my car sitting on the parking lot with new tires. Went back to counter and asked for car keys and was told car was not ready. I demanded the heys (strong voice), they finally found the keys under the desk… complete lack of organization.I will never go back.
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December 2023 by Michelle A.
I was looking for the Costco monopoly game at $9.97. 2 Costco stores are sold out. I called, and the person said they had 87 in stock. Score! I bought 3 games. The checkout lines were super long. I did self checkout. The gas pump lines were long as this Costco only has 2 pumps in each aisle, not 3. This Costco is too far away to be my Costco. I was on my way home from St Cloud. Super busy on a sunday. 4/5 as their gas pump area was awkward and 2 pumps on each row, made for much longer waits.
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November 2023 by Allyson S.
I've always enjoyed this location, the parking is generally easy to get into/out of and this is my preferred gas location too! I will say the holiday season makes it a lot more hectic than I prefer, but that's just par for the course. I really just wanted to give kudos to the front end manager who replaced an item that I had left behind. I still don't know if I left it in the cart or register, but she replaced it without question. Definitely brightened my day!
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October 2023 by James Osekowsky
Telephone a live person at Costco?.....forget it....I'm headed to Discount Tire....less hassle and personable service for a couple bucks more!
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August 2023 by Yehya Elsayed
My tires were just fine but decided to change them to new tires when winter ended costing me 1w00$. It was the biggest mistake i have ever made. A set of problems startedwhere pressure was not held well in the tures. Two nitrogen machines outdoor that never works as either off or malfunctioning. Then you need to wait forever to follow up on a problem. I am willing to change my review once the problem is fixed. It has been 3 months for now
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July 2023 by Ginger B.
This is an updated review of the Optical Store in Eden Prairie - my first review was based on my early experience. Plus I didn't want my review to skew the overall Costco rating. After I contacted the corporate office, the manager of the EP Costco optical was open to working with me. I was very pleased when I met with her, to learn she'll start from scratch rather than have me keep 2 pair of glasses I don't wear as the lenses aren't right.
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June 2023 by Cale Anderson
Customer service? What customer service? They can’t even be bothered to pick up the phone. Ever. I’ve called five times and sat on hold. You have been warned.
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April 2023 by Rob S.
If you've been to 1 Costco, I feel like you've been to them all. I have only been to 2 Costco stores in my life and don't have a very large field to base this off of. This store was clean, organized and had just the right amount of sample carts for my taste. This is too close to my house for me not to shop here and choose not to drive the extra 10 miles for Sam's Club.
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April 2023 by Abdi O.
Bad pharmacy. I don't think they care about the quality customer service. They just care they get paid