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February 2024 by Gerard Mannion
I came in with a flat tire and a leaking spare. They fixed both for free and had them done in about 20 minutes. Blake and the rest of the staff were amazing. Highly recommended!
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January 2024 by Nan Emmer
I just received outstanding service from the Discount Tire in Eden Prairie! 1st my light was showing as low pressure on tires, so I drove in and Blake checked all 4 tires. They have a display that I can see while in my car showing what the pressure is. Blake said 2 tires measured 3 and 2 measured 2, which means replace now! So I went in and talked to Ashley, who had helped me a few weeks ago and lucky for me...there was a sale going on today. I only had to wait 30 minutes and saved about $100 just because of the sale! Ashley also helped me with my car Fob question and mentioned the used car market now is not good. They were so helpful, friendly and efficient! I was just curious to see what the old tires looked like, so I drove around and Blake showed me how bad the tread was! It's no wonder people love this store! I just wish I took a photo of Ashley, she was darling! Thanks for a great experience!
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January 2024 by K A
Best customer service around ?
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January 2024 by Alex P
I purchased four new tires online on a Friday afternoon. Booked the appointment for Saturday 9am. We arrived and was quickly met with the polite staff. They said it would take 45mins but about 30mins later I received a text saying it was finished. Great customer service and great pricing on the tires. Staff even was able to discount the certificates further.
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January 2024 by Breanna Miller
Ashley helped me out today. She was super helpful and kind. Checked my tires and realized one of them wasn't as good as the rest so ordered a second tire(originally only replacing blown out tire) had it shipped into store same day and still got them on my car super quick and got me on my way safely!
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January 2024 by Tim Collins
Starting to restore my trust. The last 2 Bloomington experiences were very bad.
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January 2024 by Oleg Andreyev
Ashley and Jake helped with a tricky situation. Really appreciate their care and great help!
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January 2024 by A Johnson
Great prices and quick service if you have an appointment. Bring a jacket though, the waiting area is kept at 62⁰!
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January 2024 by Andy Van sloun
Great price and warranty
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December 2023 by Reed Swensen
I had this location do a seasonal tire swap spring of 2023. Everything went well. Five stars. They said my winter tires still looked good and had another season left on them. I returned with the same winter tires today to have them installed for winter driving, but now they say they are worn and dangerous. They've been sitting untouched in my garage for about six months.In retrospect, I apologize for blaming the employees. I think they are just following orders to take advantage of customers in vulnerable situations. After taking valuable time out of their day and loading tires into their car the customer is more likely to make a quick decision to overpay for new tires just to get it over with and save some time, whether or not they really need them.
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November 2023 by Sean Bogolin
UPDATE (same day): I left the call on hold for fun, just to see if anyone would ever answer. To my surprise, at 33 minutes of the repetitive recording, Luis answered the phone! He handled my polite frustration very well. I've bumped it up to 2 stars. But no business should ever not answer their phone for 2 days because "they are busy". Hoping I can get my winter tires swapped and meet the new manager.-----I've been going here for years. I've been recommending this EP location to everyone I know for years. I don't know what's changed over the past 6 months, but it has gone downhill quick. Scott was the manager here before and was fantastic! I wouldn't even know if they are open anymore. I've called 6x over the past 2 days. It rings... I get the recording saying "Discount Tire, let's get you taken care of........". And then that just happens over and over again. The longest I could hold was 24 minutes. They have my winter tires in their storage and I need them back! Even when they were busy in the past, a human would answer the phone and at least say hello and ask you to hold. This is ridiculous.
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November 2023 by Dot Cat
They sold me tpms sensors even though my car didn’t need them. This was 8 years ago but I’m still upset about it. My Audi uses a wheel speed based system. They told me they made the mistake but they didn’t refund me. The sensors were not cheap.Also twice they ordered the wrong non refundable wheels. The second wrong wheels, I just used, since I didn’t want to make them reorder a third time.The wait times were so long. And with so much back and forth with the wrong wheels, it was a long ordeal.I ended up feeling bad about the whole situation since they guys had to keep redoing it, and gave them my old wheels ($600-$800 wheels). In hindsight, they should have compensated me for the tpms sensors, not the other way around.I actually moved out of state, but I’ll never forget this really bad experience. I’d go anywhere else first. I’ve been to tire shops that look like they belong in a third world country and gotten better quality, faster, more honest service
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November 2023 by G S
I got a screw in my tire this morning, and my air pressure was going down. I was at Scheels Sporting Goods when I realized it. Eden Prarie Discount Tire was a quarter mile away, so I called them and they were able to get me in right away and removed the screw and fix the tire. All the guys were extremely professional and helpful. I’d recommend them for any repair, and I am going back there the next time I buy tires too. Greg
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November 2023 by Ryan Griffin
I was blown away by the service last week at Discount Tire. Got snow tires on both vehicles in less than an hour each! Staff always has a great attitude as well. No reason to consider anywhere else.
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November 2023 by William G.
The staff were very helpful and knowledgeable about the products they offer. They took their time and made sure they did quality checks through out the process. The product was comparable to the other places I look for the same product.
